Excel Energy bills can be paid online, by phone, by mail, or in person at a payment center
Excel Energy serves parts of Colorado, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin. The way you pay depends on which state you're in and what payment method works for your situation. Most customers can pay online through their account portal without a fee, but other routes exist if you prefer a different method or need to pay quickly.
Your bill shows your account number, the amount due, and the due date. You'll need at least the account number to pay, and the due date matters because late payments trigger a reconnection fee if your service is shut off. Excel Energy typically allows about 20 days from the bill date before marking an account past due, though this varies slightly by state.
Key Takeaways
- Online payment through your Excel Energy account portal is free and takes effect within one business day.
- Phone payments are available 24/7 by calling the number on your bill, but some payment methods over the phone may carry a fee.
- Mail payments should be sent to the address on your bill at least one week before the due date to arrive on time.
- In-person payments at authorized payment centers or utility offices are free and post immediately on the same day.
- If you miss a due date, Excel Energy will send a past-due notice before disconnecting service, giving you time to catch up.
Paying online through your Excel Energy account
The fastest and most common way to pay is through the Excel Energy website or mobile app. Go to xcelenergy.com, sign in with your account number and password, and navigate to the "Pay My Bill" section. You can pay the full amount due, a partial payment, or set up a one-time payment for a future date.
Online payments are free regardless of which bank account or debit card you use. The payment posts to your account within one business day, though it may take longer for the money to leave your bank. If you pay after 5 p.m. Central Time on a business day, it typically processes the next business day. Payments made on weekends or holidays process on the next business day.
If you don't have an online account yet, you can create one using your account number, service address, and ZIP code. You'll receive a temporary password by email or mail, which you can change after logging in for the first time.
Paying by phone
You can pay by phone 24 hours a day, 7 days a week by calling the number on your bill. Have your account number and payment method ready. Excel Energy accepts debit cards, credit cards, and bank account information over the phone.
Phone payments made with a debit card or bank account are usually free, but paying with a credit card may carry a fee depending on your state and the card type. The fee, if charged, is typically between 2 and 3 percent of the payment amount. Ask the representative the fee amount before confirming the payment if you're using a credit card.
Payments made by phone post within one business day. If you call after hours, your payment is queued and processes during the next business day.
Paying by mail
Write a check or money order, include your account number on the payment, and mail it to the address shown on your bill. Do not send cash through the mail. Mail your payment at least one week before the due date to ensure it arrives on time.
Excel Energy processes mailed payments when they arrive at the payment center, which can take several days depending on mail delivery time in your area. If your payment arrives after the due date, your account may be marked past due even though you sent it on time. For this reason, mailing is the slowest option and best used only if other methods are not available to you.
Keep a copy of your check or money order number and the date you mailed it in case you need to track the payment later.
Paying in person at a payment center
Excel Energy operates payment centers in some locations, and you can also pay at authorized third-party retailers. Check xcelenergy.com for the nearest payment location to you. In-person payments are free and post to your account the same day you make them.
Bring your bill or account number and cash, check, or debit card. Some payment centers accept credit cards, but not all do. Call ahead if you're unsure whether the location near you accepts your payment method.
In-person payment is useful if you need the payment to post immediately or if you prefer not to use online or phone methods. It's also a good option if you're paying in cash and want a receipt on the spot.
What happens if you miss the due date
If your payment doesn't arrive by the due date, Excel Energy sends a past-due notice. This notice gives you a grace period—usually 15 to 20 days depending on your state—before the company can disconnect your service. The notice includes the new amount due and a new deadline.
If you pay during the grace period, your service stays on and you avoid a reconnection fee. If you don't pay by the end of the grace period, Excel Energy may shut off your electricity. Reconnection requires a fee, which varies by state but typically ranges from $50 to $150.
If you're having trouble paying, contact Excel Energy before the due date. Some states require the company to offer payment plans or hardship programs for customers who cannot pay in full. Ask about these options when you call.
Setting up automatic payments
You can set up automatic payments through your online account so your bill is paid on the same date each month without you having to remember. Log into your account, go to "Billing" or "Payment Settings," and select "Autopay" or "Automatic Payment." Choose the amount (full bill or a set amount), the payment date, and your payment method.
Automatic payments are free and can be changed or stopped at any time through your account. If your bill amount varies month to month, you can set autopay to charge a fixed amount and pay any difference manually, or you can set it to charge the full amount due each month.
Automatic payments are useful if you want to avoid late fees and don't want to think about paying each month. You can still log in anytime to see your bill and payment history.
Frequently Asked Questions
Can I pay my Excel Energy bill with a credit card online?
Yes, you can pay with a credit card through the website or app, and there is no fee for doing so. Over the phone, credit card payments may carry a fee depending on your state.
What if I pay online but my service gets disconnected before it posts?
If you pay online after your service has been disconnected, the payment posts within one business day and you can request reconnection. You will owe a reconnection fee in addition to your bill amount. To avoid this, pay before the grace period ends.
Can I set up a payment plan if I can't pay my full bill?
Contact Excel Energy before your account goes past due and ask about payment arrangements. Many states require the company to work with customers who cannot pay in full, but you must reach out first.
Is there a fee to pay my bill in person?
No, in-person payments at Excel Energy offices or authorized payment centers are free. The payment posts the same day you make it.
How long does it take for an online payment to show up on my bill?
Online payments post within one business day. If you pay after 5 p.m. Central Time on a weekday, it typically posts the next business day. Weekend and holiday payments post on the next business day.