Where to pay your Evansville water bill
The City of Evansville Utilities operates the water system. You can pay your bill in three ways: online through the city's website, by phone, or in person at the Utilities office. Each method has different processing times and fees, so choose based on when you need the payment to post and how you prefer to pay.
The online payment portal is at the City of Evansville website under Utilities. You'll need your account number, which appears on your bill. Online payments usually post within one business day, and you'll receive a confirmation number immediately after you submit payment. This method is fastest if you're close to your due date.
To pay by phone, call the Utilities customer service line. The number is on your bill. You can pay with a debit or credit card, though a convenience fee may apply depending on the payment method. Ask about the fee amount before you provide your card information, since it varies by card type.
Paying in person at the Utilities office
The Evansville Utilities office is located at 401 S.E. Riverside Drive, Evansville, IN 47713. You can walk in during business hours and pay with cash, check, or card. Hours vary by season, so check the city website or call ahead before you go to make sure the office is open.
If you prefer to mail a check, write your account number on the check and send it to the address on your bill. Mail payments take longer to process — typically five to seven business days — so send it early if your due date is approaching. Keep a copy of the check or note the check number in case you need to track the payment later.
In-person payments are processed immediately, so your account is updated the same day. This is useful if you're behind on your bill and want to avoid a late fee or service disconnection right away.
Key Takeaways
- Online payment through the City of Evansville website is the fastest method and usually posts within one business day.
- Phone payments are available by calling the number on your bill, though a convenience fee may apply depending on your payment method.
- In-person payments at 401 S.E. Riverside Drive accept cash, check, or card during business hours and post immediately.
- Mailed checks take five to seven business days to process, so send them well before your due date to avoid a late payment.
- Setting up automatic monthly payments through the online portal prevents missed due dates and late fees.
What happens if you miss a payment
If your payment is not received by the due date, the city will charge a late fee. The amount varies, so check your bill or contact Utilities for the current late fee structure. Late fees are added to your next bill, increasing the total amount you owe.
After a certain number of days past due — typically 30 to 45 days depending on city policy — the city may shut off your water service. You'll receive a notice before disconnection happens, giving you time to pay or contact the office about your situation. If your water is shut off, you'll need to pay the full amount owed plus a reconnection fee to restore service.
A reconnection fee is separate from your bill amount and covers the cost of sending someone to turn your water back on. This fee is non-negotiable and must be paid before service is restored.
Setting up automatic payments
You can set up automatic monthly payments through the online portal so you don't have to remember to pay each month. This reduces the risk of missing a due date and incurring late fees. Autopay is especially useful if you have a fixed income or a busy schedule.
To set up autopay, log into your account on the city website and look for the automatic payment option. You'll provide your bank account or card information, and the payment will be deducted on a date you choose each month. You can change or cancel autopay at any time through your account settings.
Understanding your water bill
Your bill shows your account number, the amount of water you used, the charges for that usage, and the due date. The bill also lists any taxes or fees applied to your account. Understanding each line helps you spot errors and know what you're paying for.
If you think your bill is incorrect — for example, if your usage spiked suddenly — contact Utilities to report it. They can check for leaks or billing errors. A sudden increase often means a leak in your home's pipes, which you'll want to fix to avoid wasting water and money. The city can sometimes help you identify where a leak might be located.
Payment options if you're having trouble paying
If you cannot pay your full bill by the due date, contact the Utilities office to discuss your situation. Some cities offer payment plans or hardship programs, though availability varies. Speaking with the office before your bill becomes overdue gives you more options than waiting until after a late fee is charged.
The city may also have information about programs that help low-income households with utility costs. Call Utilities or check the city website to learn what options may be available to you. Community action agencies in the Evansville area sometimes offer utility assistance as well.
Frequently Asked Questions
Is there a fee to pay my water bill online?
The online payment portal itself does not charge a fee. However, some payment methods may have a convenience fee. Check the payment screen before you confirm to see if a fee applies to your chosen method.
How long does it take for a mailed check to show up on my account?
Mailed checks typically take five to seven business days to process. If your due date is within a week, paying online or by phone is safer because it posts faster and you'll have proof of payment immediately.
What should I do if my water is shut off?
Pay the full amount owed plus the reconnection fee. You can pay online, by phone, or in person. After payment is processed, the city will restore your service, though it may take a few hours depending on when you pay and the day of the week.
Can I set up a payment plan if I owe multiple months?
Contact the Utilities office directly to discuss a payment plan. They can tell you whether the city offers this option and what the terms would be. Having a plan in place prevents service disconnection while you catch up.
Where do I find my account number if I lost my bill?
Your account number is printed on your water bill. If you don't have a copy, call the Utilities office and provide your address. They can look up your account and give you the number over the phone.