Pay your Cricket bill online through the My Cricket app or website
The fastest way to pay is through the My Cricket mobile app or the Cricket Wireless website at cricket.com. Both let you pay immediately using a debit card, credit card, or bank account. You can set up a one-time payment in minutes, or schedule a payment for a future date if you want to time it with your paycheck.
You do not need to create a new account if you already have one — just log in with your phone number and password. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it by email or text.
The payment goes through right away for debit and credit cards. Bank account payments (ACH transfers) take one to two business days to process. Either way, you will see a confirmation number on screen and receive a receipt by email.
Key Takeaways
- Pay online through the My Cricket app or cricket.com using a debit card, credit card, or bank account linked to your account.
- Debit and credit card payments process immediately; bank account payments take one to two business days.
- You can pay a one-time bill right now or schedule a payment for a specific future date.
- Always save your confirmation number from the payment screen in case you need to check the status later.
- If you do not have internet access, you can pay by phone at 1-800-CRICKET (1-800-274-2538) using a debit or credit card.
Steps to pay through the My Cricket app
Open the My Cricket app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Bill" or "Billing" from the menu. You will see your current bill amount and due date. Tap "Pay Now" or "Make a Payment."
Enter the amount you want to pay — you can pay the full balance, a partial amount, or more than you owe. Choose your payment method: debit card, credit card, or bank account. If this is your first time paying with a bank account, you will need to enter your routing number and account number. For cards, enter the card number, expiration date, and CVV.
Review the payment details on the confirmation screen. Tap "Confirm Payment" to complete the transaction. You will see a confirmation number immediately. Screenshot it or write it down, then check your email for a receipt within a few minutes.
Steps to pay through the Cricket website
Go to cricket.com and log in with your phone number and password. Click on "My Account" or "Billing" in the top menu. Look for a button labeled "Pay Bill" or "Make a Payment." Enter the amount you want to pay and select your payment method.
If you are paying with a new card or bank account, enter the full details. If you have saved payment methods on file, you can select one from the dropdown menu. Review the payment summary and click "Submit Payment" or "Pay Now."
You will see a confirmation page with a confirmation number. Print or screenshot this page. Cricket will also send a receipt email to the address on your account within a few minutes.
Set up automatic payments to avoid late fees
Automatic payments mean your bill gets paid on the same day each month without you having to log in. This is useful if you want to make sure you never miss a due date. To set this up, log into the My Cricket app or website and go to your billing settings.
Look for "Auto Pay," "Autopay," or "Recurring Payment" in the billing menu. Select the payment method you want to use (debit card, credit card, or bank account) and confirm the amount. Cricket will charge you on your bill due date each month. You can change or cancel automatic payments anytime by going back to the same menu.
If you turn on automatic payments and then want to make an extra payment before the due date, you can still pay manually through the app or website — the automatic payment will still go through as scheduled unless you cancel it first.
What to do if your payment does not go through
If you see an error message during payment, the most common reasons are a wrong card number, an expired card, insufficient funds in your bank account, or a mismatch between the address on file and the address you entered. Check all these details and try again.
If the payment is declined a second time, try a different payment method. If you only have one card and it keeps failing, call Cricket customer service at 1-800-CRICKET (1-800-274-2538) to pay over the phone. A representative can also check whether there is a temporary block on your account.
If you paid successfully but your bill still shows as unpaid after two business days, contact Cricket support with your confirmation number. They can look up the payment in their system and apply it to your account if there was a processing delay.
Pay by phone if you do not have online access
Call 1-800-CRICKET (1-800-274-2538) and follow the prompts to speak with a representative or use the automated system. Have your phone number and a debit or credit card ready. The representative will ask for your card number, expiration date, and CVV, then process the payment over the phone.
Phone payments with a card process the same way as online payments — immediately for debit and credit cards. You will receive a confirmation number and a receipt by email. There is no fee for paying by phone.
Understand your bill due date and late payment fees
Your bill due date appears on your Cricket bill and in the My Cricket app. If you pay after this date, Cricket may charge a late fee. The amount of the late fee varies depending on your plan and location, so check your bill or account for the exact amount.
If you are going to be late, paying as soon as possible is better than waiting. A payment made a few days late is still cheaper than letting the bill go unpaid for weeks. If you are having trouble paying, contact Cricket to ask about payment plans or hardship programs — some representatives can work with you on timing.
If your service is disconnected for non-payment, you will need to pay the full outstanding balance plus any reconnection fee before service restarts. This is why paying on time, even if it is a partial payment, is worth doing.
Frequently Asked Questions
Can I pay someone else's Cricket bill online?
You can pay if you have the account holder's phone number and password to log into their account. If you do not have login access, call 1-800-CRICKET (1-800-274-2538) and ask to pay over the phone — the representative can take a payment without requiring you to log in, though they may ask for the account holder's permission or information to verify the account.
Is there a fee for paying online?
No. Cricket does not charge a fee for paying through the app, website, or phone. The only cost is your bill itself. Some third-party payment services might charge a fee if you use them, but paying directly through Cricket is always free.
What happens if I pay more than I owe?
The extra amount becomes a credit on your account and will be applied to your next bill. You can also contact Cricket to request a refund of the overpayment, though this usually takes one to two weeks to process. It is easier to just let it roll over to next month.
Can I schedule a payment for a specific date?
Yes. In the My Cricket app or website, look for "Schedule Payment" or "Pay Later" instead of "Pay Now." Enter the amount and select the date you want the payment to go through. The payment will process automatically on that date, so make sure you have funds available.
What if I lose my confirmation number?
Log back into the My Cricket app or website and go to your billing history or payment history. You will see a list of all payments you have made, including the date, amount, and confirmation number. You can also call Cricket customer service with your phone number and they can look up the payment for you.