Fort Worth Water Bill Payment Methods
Fort Worth residents can pay their water bill through the City of Fort Worth Utilities Department using several methods: online through the city's payment portal, by phone, by mail, or in person at a payment location. The online portal is the fastest option and lets you set up one-time or recurring payments without leaving home. Phone and mail payments take longer to process, so plan ahead if your bill is due soon.
The city does not charge a fee for online payments made through their official website. Third-party payment services may charge a convenience fee, so check before you confirm. If you pay by mail, allow 7 to 10 business days for the payment to reach the city and post to your account.
Key Takeaways
- Pay online at the City of Fort Worth Utilities website with no convenience fee by using their official payment portal.
- Phone payments go through immediately but require you to have your account number and a debit or credit card ready.
- Mail payments take 7 to 10 business days to process, so send them at least two weeks before your due date to avoid a late fee.
- Late fees begin accruing the day after your due date, and the city can shut off service if your account falls 30 days behind.
- If you cannot pay your full bill, contact the city about a payment arrangement before your account is referred to collections.
Paying Online Through the City Portal
The City of Fort Worth Utilities Department runs its own payment website at fortworthtexas.gov/utilities. Go to the "Pay Your Bill" section and enter your account number (found on the top right of your bill) and your service address. You can then pay with a debit card, credit card, or bank account transfer.
Online payments post to your account the same day if you submit them before 5 p.m. Central Time on a business day. Payments made after 5 p.m. or on weekends and holidays will post the next business day. You can set up a recurring payment so the same amount comes out on the same day each month, which is useful if your bill stays roughly the same.
Keep your confirmation number from the payment screen. It serves as your receipt and proof that the city received your payment. If you do not receive a confirmation number, the payment did not go through — do not assume it was processed.
Paying by Phone
Call the Fort Worth Utilities Department at (817) 392-8811 to pay by phone. Have your account number and a debit or credit card ready. The phone line is open during business hours, typically Monday through Friday, 8 a.m. to 5 p.m. Central Time. Payments made by phone post immediately during business hours.
Phone payments are useful if you need to pay urgently and do not have internet access, or if you want to ask questions about your bill while you pay. However, you cannot set up a recurring payment by phone — you have to call each time you want to pay.
Paying by Mail
Mail your payment to the address shown on your bill, which is typically:
City of Fort Worth UtilitiesP.O. Box 6207Fort Worth, TX 76115
Include your account number on the check or money order. Mail payments take 7 to 10 business days to post, so send your payment at least two weeks before the due date to avoid a late fee. The city considers a payment late if it is not received by the due date shown on your bill, not the date you mailed it.
Do not send cash by mail. If you must pay by mail and do not have a checking account, use a money order from a grocery store, pharmacy, or post office.
In-Person Payment Locations
You can pay in person at the Fort Worth Utilities Department office or at authorized payment centers around the city. The main office is located at 1000 Throckmorton Street, Fort Worth, TX 76102. Hours are typically Monday through Friday, 8 a.m. to 5 p.m. Central Time, but call ahead to confirm.
In-person payments are processed the same day you make them. Bring your account number, your bill, and cash, a check, or a debit card. Some payment centers may not accept all payment methods, so call first if you have questions about what they take.
Late Fees and Service Disconnection
Fort Worth charges a late fee if your payment is not received by the due date on your bill. The fee amount varies but is typically a percentage of your bill or a flat amount — check your bill or call the city for the exact amount. Late fees are added to your next bill.
If your account is 30 days past due, the city can shut off your water service without further notice. If your service is disconnected, you will owe a reconnection fee in addition to your unpaid balance and late fees. Reconnection usually takes one to two business days after you pay in full.
Setting Up a Payment Plan if You Cannot Pay in Full
If you cannot pay your full bill by the due date, contact the Fort Worth Utilities Department before your account falls behind. Call (817) 392-8811 during business hours and ask about a payment arrangement or payment plan. The city may allow you to split your bill into smaller payments over several weeks or months.
Payment arrangements must be requested before your account is referred to collections. Once your account goes to a collection agency, the city has less ability to work with you, and you may face additional fees and legal action. If you are struggling with your bill, reach out as soon as you know you will miss a payment.
Frequently Asked Questions
Can I pay my Fort Worth water bill through a prepaid carrier or third-party app?
No. The City of Fort Worth Utilities Department does not partner with prepaid carriers or third-party bill payment apps. You must pay directly through the city's website, by phone, by mail, or in person. Using an unauthorized service could delay your payment or result in it not reaching the city at all.
What happens if I pay online but my payment does not show up on my bill?
Check your confirmation number first. If you have one, the city received your payment and it will post within one business day. If you do not have a confirmation number, the payment did not go through. Call the city at (817) 392-8811 to confirm your account status and try paying again through the official website.
Can I set up automatic payments so I never miss a due date?
Yes. Through the city's online portal, you can set up a recurring payment that comes out on the same day each month. This works best if your bill amount stays roughly the same. If your bill varies significantly, you may want to pay manually each month so you only pay what you owe.
Is there a fee for paying online?
No fee through the official City of Fort Worth Utilities website. If you use a third-party payment service, that service may charge a convenience fee. Always pay through fortworthtexas.gov/utilities to avoid extra charges.
What should I do if my water service was shut off for non-payment?
Pay your full past-due balance, late fees, and reconnection fee. Call (817) 392-8811 to confirm the total amount owed and arrange reconnection. Reconnection typically takes one to two business days after payment is received and processed.