Log in to your AES account at aes.org or through the AES mobile app
AES (DP&L in Ohio, Vectren in Indiana) lets you pay your bill online by logging into your account on their website or mobile app. Go to aes.org, click "Login" in the top right, and enter your account number and password. If you do not have a password yet, you will need to create one using your account number and the service address on your bill.
The mobile app works the same way. Download it from your phone's app store, search for "AES" or "DP&L" (Ohio) or "Vectren" (Indiana), and log in with the same credentials. Both the website and app show your current balance, due date, and payment history in one place.
If you have forgotten your password, select "Forgot Password" on the login page. AES will send a reset link to the email address on file. Make sure your email is current in your account settings, or you will not receive the link.
Key Takeaways
- You can pay your AES bill online at aes.org or through the mobile app by logging in with your account number and password.
- If you do not have a password, create one during your first login using your account number and service address.
- Payment methods include bank account (ACH), debit card, and credit card, though credit cards may carry a processing fee.
- You can set up automatic payments so your bill is paid on the same day each month without logging in again.
- If you cannot pay the full amount, contact AES about payment plans or hardship programs before your bill becomes overdue.
What payment methods AES accepts
AES accepts three ways to pay online: bank account transfer (ACH), debit card, and credit card. Bank account transfer is the fastest and has no fee. You will need your routing number and account number, which you can find at the bottom of a check or in your bank's app.
Debit cards are processed immediately with no fee. Credit cards are also accepted, but AES charges a processing fee (the amount varies depending on your card type and the payment processor). The fee is shown before you confirm payment, so you can decide whether to use a different method.
You can also pay by phone by calling AES customer service, though a phone payment may carry a fee as well. Check your bill or the AES website for the current phone number and any associated costs.
Setting up automatic payments to avoid missed due dates
Automatic payment means AES withdraws money from your bank account on the same day each month, so you never have to remember to log in. To set this up, log into your account, go to "Billing" or "Payment," and select "Autopay" or "Automatic Payment." Choose your bank account, select the day of the month you want the payment to come out, and confirm.
You can change or cancel automatic payment anytime through your account settings. If you cancel, you will need to pay manually again. If your bank account changes, update it in your account settings so the payment does not fail.
Automatic payment is especially useful if you have a budget billing plan or a time-of-use rate, because your bill amount may change month to month and you do not have to calculate it yourself.
What to do if you cannot pay the full amount by the due date
If you do not have the full amount when your bill is due, contact AES before the due date. Do not wait until after the bill is overdue. AES offers payment plans that let you split the amount into smaller payments over several weeks or months. You can ask about this when you call customer service or through your online account.
AES also has hardship programs for customers facing financial difficulty. These programs may offer extended payment terms, lower deposits, or other relief depending on your situation. You will need to provide information about your household income and expenses. Call the number on your bill to ask about programs in your state.
If your bill is already overdue, you may face a late fee or disconnection notice. Paying as soon as possible and setting up a plan will stop further penalties. AES typically gives 10 to 15 days after the due date before sending a disconnection notice, so there is still time to act.
Troubleshooting login and payment problems
If you cannot log in, first check that you are using the correct account number (not your service address or meter number). Your account number is on your bill in the top right corner. If you are still stuck, use the "Forgot Password" link to reset it. The reset email may take a few minutes to arrive, so check your spam folder.
If your payment fails, the most common reason is an incorrect bank account number or routing number. Go back to your payment method and double-check both numbers against a recent check or your bank's website. If the numbers are correct, contact your bank to make sure they are not blocking the payment.
If you see an error message like "Payment Declined" or "Service Unavailable," try again in a few minutes. If the problem continues, call AES customer service. They can process a payment over the phone or help you figure out what went wrong with your account.
Paying by mail or in person if you do not use online banking
You do not have to pay online. AES accepts payments by mail, in person at payment centers, and by phone. Your bill shows where to mail a check and includes a payment stub with your account number. Mail payments take 7 to 10 days to reach AES, so send them early if your due date is coming up.
Some AES payment centers are open during business hours for in-person payments. Call the number on your bill to find the nearest location and its hours. In-person payments are posted to your account the same day.
Phone payments are also available 24/7. The number is on your bill. You will need your account number and a bank account or debit card ready. A processing fee may apply.
Understanding your bill after you log in
Once you log in, your bill shows several numbers. The current charges are what you owe for the billing period just ended. The due date is when payment must arrive at AES to avoid a late fee. The account balance is the total you owe, including any previous unpaid amounts.
Your bill also breaks down charges by category: supply, delivery, taxes, and any riders or programs you are enrolled in. If you have budget billing, your charge will be the same each month even though your actual usage varies. If you have time-of-use rates, your bill shows how much you used during peak and off-peak hours.
If you see a charge you do not recognize, log into your account and look at your usage history. You can also call AES to ask about a specific charge. Do not ignore it or assume it is an error — contact them to get it resolved.
Frequently Asked Questions
Do I need to create a new password every time I log in?
No. Once you create a password, you use the same one each time you log in until you change it. If you want to change your password for security reasons, go to "Account Settings" or "My Profile" after you log in and select "Change Password."
Can I pay someone else's AES bill using their account number?
Yes, if you have their account number and know the service address. Log in as a guest (without creating an account) and enter the account number and service address to make a one-time payment. You do not need a password to pay this way, but the payment will not be saved to an account.
What happens if I pay late?
AES charges a late fee if payment arrives after the due date. The amount varies by state. If your bill becomes very overdue (usually 30 to 60 days), AES may send a disconnection notice. If you receive one, contact AES immediately to set up a payment plan and avoid losing service.
Can I set up automatic payments with a credit card?
Yes, but AES will charge a processing fee each month. Bank account transfer (ACH) has no fee and is the cheapest way to set up autopay. If you prefer to use a credit card for rewards or other reasons, compare the fee against the benefit you get.
How do I know if my payment went through?
After you submit payment online, you will see a confirmation number on the screen. Log back into your account a few hours later to see the payment reflected in your balance. If you paid by bank transfer, it may take one business day to post. If you paid by debit or credit card, it usually posts within a few hours.