Log in to your Alabama Power account on their website or mobile app
To pay your Alabama Power bill online, you first need to access your account through Alabama Power's official website or their mobile app. Go to alabamapower.com and look for the "Pay My Bill" or "Login" button, usually at the top right of the page. If you do not yet have an online account, you will need to create one before you can pay.
Alabama Power also offers a mobile app available on both iOS and Android devices. You can download it from your device's app store and log in with the same username and password you use on the website. Many people find the app faster for one-time payments, especially if you pay on the go.
If you have forgotten your username or password, select the "Forgot Username" or "Forgot Password" link on the login page. Alabama Power will send you a reset link to the email address on file with your account. Check your spam folder if you do not see the email within a few minutes.
Key Takeaways
- Create an online account at alabamapower.com before you can pay your bill through their website or app.
- You can pay a bill in full, set up a one-time payment, or enroll in automatic payments all from your online account.
- Payments made before 5 p.m. Central Time on a business day usually post to your account the same day.
- If you do not have internet access, you can pay by phone at 1-800-245-2244 or by mail using the payment coupon on your bill.
Create a new online account if you do not have one yet
If you receive an Alabama Power bill but have never logged in online, you will need to set up an account first. On the Alabama Power website, select "Create Account" or "Register" and enter your account number. Your account number appears on your paper bill in the upper right corner or on any recent statement you have received.
You will also need to provide your service address (the address where you receive power), your email address, and a phone number. Alabama Power uses this information to verify that you are the account holder. After you submit this information, you will create a username and password. Write these down or save them in a password manager so you do not lose them.
Once your account is created, you can log in immediately and view your bill. Some accounts are ready to pay right away; others may take a few hours to fully activate. If you see a message that your account is not yet ready, wait a few hours and try again.
Pay your bill in full or set up a one-time payment
After you log in, select "Pay My Bill" or "Make a Payment." You will see your current bill amount and due date. You can choose to pay the full amount due or enter a different amount if you want to pay more or less. Keep in mind that paying less than the full amount due may result in a late fee if the remaining balance is not paid by the due date.
Next, choose your payment method. Alabama Power accepts payments by bank account (checking or savings), debit card, or credit card. If you pay by bank account, you will need to provide your routing number and account number. Debit and credit card payments require your card number, expiration date, and CVV (the three-digit security code on the back).
Review the payment details carefully before you submit. Once you confirm the payment, you will receive a confirmation number on screen and by email. Save this number in case you need to check on the payment later. Payments made before 5 p.m. Central Time on a business day usually post the same day; payments made after hours or on weekends post the next business day.
Set up automatic payments so you never miss a due date
If you want to pay your bill the same way every month without logging in each time, you can enroll in automatic payments. From your online account, look for "Autopay," "Automatic Payments," or "Recurring Payments." Select the option to set up automatic payments and choose the amount you want to pay each month.
You can set the payment to come out on a specific day of the month, such as the 15th or the last day of the month. Choose a date that works with your payday or budget. You will also select your payment method — bank account, debit card, or credit card — the same way you would for a one-time payment.
Automatic payments can be changed or stopped at any time from your online account. If you need to pause payments temporarily or adjust the amount, log in and update your autopay settings. You will receive an email confirmation each time a payment is processed, so you can track that payments are going through as expected.
Understand what happens if your payment does not go through
Occasionally a payment fails — usually because the bank account or card information is incorrect or the account has insufficient funds. If this happens, Alabama Power will send you a notification by email or phone, depending on what contact information you have on file. The notification will explain why the payment failed and what you need to do next.
If a payment fails, you can try again immediately by logging back into your account and submitting the payment with corrected information. If you are unsure why the payment failed, contact Alabama Power's customer service at 1-800-245-2244. They can tell you whether the issue is on their end or with your bank, and they can help you resubmit the payment.
If you have automatic payments set up and one fails, the payment will not automatically retry. You will need to log in and make a manual payment to avoid a late fee. Update your payment method in your autopay settings to prevent future failures.
Pay by phone or mail if you prefer not to use the website
Not everyone wants to pay online. If you prefer to pay by phone, call Alabama Power's customer service line at 1-800-245-2244. A representative will ask for your account number and the amount you want to pay, then process the payment over the phone using your bank account, debit card, or credit card. Payments made by phone before 5 p.m. Central Time on a business day usually post the same day.
You can also pay by mail. Write a check or money order payable to Alabama Power and include the payment coupon from your bill. Mail it to the address printed on the coupon. Payment by mail typically takes 5 to 10 business days to post to your account, so send it early enough to avoid a late fee. Do not send cash by mail.
Some Alabama Power customers can also pay in person at authorized payment locations. Call 1-800-245-2244 to ask whether there is a payment location near you, or check the Alabama Power website for a list of locations that accept in-person payments.
Frequently Asked Questions
Is there a fee to pay my bill online?
Alabama Power does not charge a fee to pay your bill online using a bank account (checking or savings). If you pay with a debit or credit card, a processing fee applies, which varies depending on the card type. The fee is shown before you confirm the payment, so you can see the total cost before you submit.
Can I see my past bills and payment history online?
Yes. After you log in to your account, you can view your current bill and usually the past 12 to 24 months of bills and payments. Look for a section called "Billing History," "Payment History," or "My Bills." You can download or print past bills from this section if you need them for records or tax purposes.
What should I do if I think there is an error on my bill?
Log in to your account and look for a "Report a Problem" or "Contact Us" option. You can also call Alabama Power at 1-800-245-2244 to speak with a representative about the error. Have your account number and bill ready when you call. Do not withhold payment while disputing the bill; continue to pay the amount due to avoid late fees.
Can I change my due date?
Many Alabama Power customers can request a different due date through their online account or by calling 1-800-245-2244. The due date you choose should align with when you receive income or prefer to pay. Changes usually take effect on your next billing cycle.
What if I cannot pay my full bill by the due date?
Contact Alabama Power as soon as possible at 1-800-245-2244 to discuss your options. They may be able to set up a payment plan that spreads your balance over several months. Paying something by the due date, even if it is not the full amount, shows good faith and may help you avoid service disconnection while you arrange the rest of the payment.