Atmos Energy's online payment options let you pay from your computer or phone without calling or mailing a check
Atmos Energy operates in eight states and serves both natural gas and electric customers. You can pay your bill online through their website, their mobile app, or by setting up automatic payments. The process takes a few minutes, and you can pay immediately or schedule a payment for a future date.
You will need your account number (found on your bill) and a payment method: a bank account for ACH transfers, or a debit or credit card. Atmos does not charge a fee for ACH payments from your bank account, but credit and debit card payments carry a processing fee that varies by payment method.
Key Takeaways
- Pay online through Atmos Energy's website or mobile app using your account number and a bank account, debit card, or credit card.
- ACH payments from your bank account are free, but card payments include a processing fee that Atmos will show you before you confirm.
- You can pay immediately or schedule a payment up to 30 days in advance through the online portal.
- Automatic payments can be set up to deduct from your bank account on a date you choose each month, reducing the need to remember to pay.
- If you lose internet access or prefer phone payment, Atmos also accepts payments by phone at their customer service number on your bill.
Paying through the Atmos Energy website
Go to the Atmos Energy website and look for the "Pay My Bill" or "Make a Payment" link, usually on the homepage. You will be asked to enter your account number, which appears on your bill statement. If you have not set up an online account yet, you may be able to pay as a guest without logging in.
Enter the amount you want to pay and choose your payment method. If you select ACH (a direct transfer from your bank account), you will provide your routing number and account number. If you choose a debit or credit card, you will enter the card details. Review the fee, if any, before you submit. The payment will process immediately or on the date you select.
Keep your confirmation number for your records. Atmos will send you an email receipt, and the payment will appear on your next bill.
Using the Atmos Energy mobile app
Download the Atmos Energy app from the Apple App Store or Google Play Store. Log in with your account number and password, or create a new account if you do not have one. The app shows your current balance and recent payment history.
Tap "Pay Now" or "Make a Payment" and follow the same steps as the website: enter the amount, choose your payment method, and review any fees. The app allows you to schedule payments in advance just as the website does. You can also view your bill details and usage history in the app.
Setting up automatic payments
Automatic payments remove the need to remember to pay each month. Log into your Atmos account online or through the app and look for "Autopay," "Auto Pay," or "Recurring Payments." You will choose a day of the month for the payment to be deducted automatically from your bank account.
Atmos will deduct the full amount due on that date each month. If your bill varies (as it does with natural gas in winter), the payment will adjust to match what you owe. You can pause or cancel automatic payments at any time through your account settings.
Automatic payments from a bank account are free. This is the lowest-cost way to pay if you want to avoid the processing fees that come with card payments.
Understanding payment fees and timing
ACH payments (direct transfers from your bank account) have no fee. Credit and debit card payments include a processing fee that Atmos charges to cover the cost of card processing. The fee amount appears on the payment screen before you confirm, so you know the total cost.
Payments made online typically post to your account within one business day. If you schedule a payment for a future date, it will process on that date. If your bill is due soon, make sure to schedule the payment early enough that it arrives before the due date shown on your bill.
If you pay after the due date, you may be charged a late fee. Check your bill for the due date and plan your payment accordingly.
What to do if you cannot pay online
If you do not have internet access or prefer not to pay online, Atmos accepts payments by phone. Call the customer service number on your bill and speak with a representative. They can take a payment over the phone using a bank account or card.
You can also mail a check to the address on your bill. Include your account number on the check so Atmos can match it to your account. Mailed payments take longer to process — typically 7 to 10 business days — so mail your payment well before the due date.
Troubleshooting common payment problems
If your payment is rejected, the most common reason is incorrect bank account or card information. Double-check the routing number and account number if you are using ACH, or the card number and expiration date if you are using a card. Try again with the correct information.
If you see a payment on your screen but it does not appear on your bill, wait one business day. Online payments sometimes take time to post. If more than one business day has passed and the payment still does not show, contact Atmos customer service with your confirmation number.
If you are having trouble logging into your account, use the "Forgot Password" link on the login page to reset it. If you have never created an online account, you may need to register first using your account number and other identifying information from your bill.
Frequently Asked Questions
Can I pay my Atmos bill without creating an online account?
Yes. Most Atmos websites allow you to pay as a guest without logging in. You will enter your account number and payment details, but you will not need a username or password. If you want to schedule payments or set up autopay, you will need to create an account.
What is the difference between ACH and a card payment?
ACH is a direct transfer from your bank account and costs nothing. Card payments (debit or credit) include a processing fee. If you want to avoid fees, use ACH or automatic payments from your bank account.
How long does it take for an online payment to show on my bill?
Online payments typically post within one business day. If you schedule a payment for a future date, it will process on that date. Mailed checks take 7 to 10 business days.
Can I cancel a payment after I have submitted it online?
If the payment has already posted to your account, you cannot cancel it. If you scheduled a payment for a future date and want to cancel it, log into your account and delete it before the scheduled date. Contact Atmos customer service if you need help.
What happens if I set up automatic payments but my bill changes?
Automatic payments adjust to match the amount you owe each month. If your bill is higher one month (for example, during winter when heating costs rise), the automatic payment will increase. You will not overpay or underpay.