Where and how to pay Roseville Utilities
Roseville Utilities serves about 30,000 customers in Placer County, California. You can pay your bill online through their customer portal, by phone, by mail, or in person at their office. The fastest way is online — payments post the same day if submitted before 5 p.m. Pacific time on a business day.
To pay online, go to the Roseville Utilities website and log into your account. You will need your account number, which appears on your bill. You can set up a one-time payment or enroll in automatic payments, where the utility withdraws money from your bank account on a date you choose each month.
If you prefer not to use the website, you can call Roseville Utilities at their customer service line to pay by phone with a debit or credit card. Payments by phone are processed immediately, though a small fee may apply depending on your payment method.
Key Takeaways
- Online payment through the Roseville Utilities customer portal is the fastest option and posts the same day if submitted before 5 p.m. on a business day.
- Automatic payments from your bank account eliminate the need to remember due dates and can help you avoid late fees.
- Mail and in-person payments take longer to process, so send checks at least one week before your due date to avoid a late payment.
- Your account number, printed on your bill, is required for any payment method you choose.
- Roseville Utilities does not offer a budget billing plan that spreads costs evenly across months, so your bill will vary with seasonal usage.
Setting up automatic payments to avoid missed due dates
Automatic payments are the most reliable way to ensure your bill is paid on time every month. Once enrolled, Roseville Utilities will withdraw the full amount due from your bank account on the date you select. You choose the withdrawal date, so you can align it with when you receive income.
To set up automatic payments, log into your online account and select the autopay option. You will enter your bank account number and routing number. Roseville Utilities will verify the account with two small test deposits, which you must confirm in your online account within a few days. After confirmation, automatic payments begin the following month.
You can change or cancel automatic payments at any time through your online account. If you need to stop a payment before it processes, contact customer service as soon as possible — payments scheduled for the next business day may not be stoppable online.
Understanding your bill due date and late payment fees
Your bill due date is printed on the front of your bill, usually 20 to 30 days after the bill is issued. If you do not pay by that date, Roseville Utilities will charge a late fee. The late fee is a percentage of your unpaid balance; the exact percentage is listed in your bill or in the utility's rate schedule.
If your payment is more than 30 days late, Roseville Utilities may disconnect your service. Before disconnection, the utility is required to send you a notice and offer a chance to pay or arrange a payment plan. If you receive a disconnection notice, contact customer service immediately — reconnection can take several days and may include a reconnection fee.
If you are having trouble paying your bill, contact Roseville Utilities before the due date. The utility offers payment arrangements for customers facing hardship, and you may be able to spread the amount owed over several months rather than pay it all at once.
Payment methods and processing times
Roseville Utilities accepts payment through multiple channels, each with different processing speeds. Online and phone payments are fastest, posting within hours on business days. Mail and in-person payments take longer because they must be physically processed at the utility's office.
If you pay by mail, address your check to Roseville Utilities and include your account number on the check. Mail your payment at least one week before the due date to account for postal delays. Payments received after the due date will be considered late, even if you mailed them on time.
In-person payments can be made at the Roseville Utilities office during business hours. Bring your bill or account number and a check or money order — the office does not accept cash. In-person payments are processed the same day, but you still need to allow time for the payment to appear in your account online.
What to do if you cannot pay your full bill
If you cannot pay your full bill by the due date, contact Roseville Utilities before the deadline. The utility can set up a payment arrangement, which spreads your bill across two or more months. Payment arrangements are not automatic — you must request one and agree to the terms with the utility.
Roseville Utilities also participates in the California Low Income Home Energy Assistance Program (LIHEAP), which provides one-time bill payment assistance to low-income households. You must meet income limits to be considered. Contact your local community action agency to learn whether you may be may be able to access and how to request assistance.
If you are facing a disconnection notice, you have the right to request a hearing before the utility can shut off your service. The notice will explain how to request a hearing. A hearing gives you a chance to explain your situation and negotiate a payment plan with the utility.
Checking your account balance and payment history online
Your online account shows your current balance, recent payments, and billing history. Log in to see when your last payment posted, how much you owe, and when your next bill is due. This information updates within a few hours of payment on business days.
If you notice a payment did not post when expected, check your account first to confirm the payment was received. If the payment shows in your account but the balance has not changed, contact customer service — there may be a processing delay. If the payment does not appear in your account at all, check your bank to confirm the money left your account, then contact Roseville Utilities with proof of payment.
You can also view your billing history to see how your usage and costs have changed over time. This is useful if you want to understand seasonal patterns or check whether your bill has increased unexpectedly.
Frequently Asked Questions
Can I pay my Roseville Utilities bill with a credit card?
Yes, you can pay by credit card through the online portal or by phone. A convenience fee applies when you pay with a credit card, typically 2 to 3 percent of the payment amount. Debit cards and bank account payments do not carry a fee.
What happens if I pay late?
A late fee is added to your bill, calculated as a percentage of the unpaid balance. If your payment is more than 30 days late, the utility may disconnect your service after sending you a notice. You can request a payment arrangement to avoid disconnection.
How do I know if my automatic payment went through?
Log into your online account to confirm the payment posted. Automatic payments usually appear in your account within a few hours on business days. You can also set up email or text notifications when a payment is processed.
Can I change my automatic payment date?
Yes, you can change the withdrawal date anytime through your online account. The new date takes effect the following month. If you need to stop an upcoming payment, contact customer service as soon as possible.
What if I move out of Roseville Utilities' service area?
Contact the utility to close your account and request a final bill. You are responsible for paying any balance owed, even after you move. The utility will mail your final bill to your new address or you can view it online if you keep your account active temporarily.