Log in to CHELCO's bill pay portal with your account number and password
CHELCO (Chugach Electric Association) members in Alaska log in through the cooperative's website at chelco.com. You will need your account number — printed on your paper bill in the upper right corner — and the password you created when you first registered.
If you do not have an online account yet, you can create one on the same login page by selecting the option to register. You will need your account number and the service address on file to set up access. Once registered, you can log in from any device with internet access.
If you forget your password, use the "Forgot Password" link on the login page. CHELCO will send a reset link to the email address associated with your account. Check your spam folder if you do not see it within a few minutes.
Key Takeaways
- Your account number appears on your paper bill and is required to log in or create a new online account.
- Once logged in, you can view your current balance, payment history, and usage details without leaving the portal.
- CHELCO accepts online payments by bank account transfer or credit card, with bank transfers typically posting within one business day.
- You can set up automatic recurring payments so your bill is paid on the same date each month without logging in again.
- If you cannot access the website or have questions about your account, CHELCO's customer service team is available by phone during business hours.
Find your account number on your paper bill
Your CHELCO account number is a unique identifier that appears on every bill you receive. Look in the upper right section of the first page — it is usually printed in large numbers next to "Account Number" or "Acct #". This number stays the same as long as you live at that address and have service with CHELCO.
If you have lost your paper bill or cannot find the number, you can call CHELCO's customer service line. They will ask you for your name and service address to look up your account number over the phone. Keep this number in a safe place so you have it ready when you need to log in or contact the cooperative.
Pay your bill through the online portal after logging in
Once you are logged in, your account dashboard shows your current balance and due date. Select the option to make a payment — usually labeled "Pay Now" or "Make a Payment" — and the portal will walk you through the steps. You will choose how much to pay and which payment method to use.
CHELCO accepts payments by electronic bank transfer (ACH) and by credit or debit card. Bank transfers typically cost nothing and post within one business day. Credit card payments may include a processing fee, which CHELCO will show you before you confirm the transaction. You can choose to pay your full balance or a partial amount.
After you submit payment, the portal displays a confirmation number. Write this down or take a screenshot — it proves you made the payment and is useful if you need to contact CHELCO about the transaction later.
Set up automatic monthly payments to avoid logging in each time
If you prefer not to log in every month, you can create a recurring payment through the online portal. Select "Autopay" or "Automatic Payments" and choose the date each month when you want the payment to come out of your bank account. CHELCO will deduct the amount you specify on that date every month until you cancel the arrangement.
Most members set their autopay date a few days before their bill is due, so the payment arrives in time and they do not have to think about it. You can change the payment amount or cancel autopay at any time by logging back into your account. If your bill amount changes significantly — for example, during winter heating season — you may want to adjust your autopay amount to match.
Understand what information appears in your online account
Your CHELCO online account shows more than just what you owe. The portal displays your current balance, the amount due, and the due date. You can also see your payment history going back several months, which shows every payment you have made and when it posted.
The account also shows your usage history — how many kilowatt-hours you used each month and how your current usage compares to the same month last year. This information helps you spot unusual spikes in your bill. If you see a sudden jump in usage, it may signal a problem like a leaking water heater or a malfunctioning appliance that needs attention.
Contact CHELCO if you cannot log in or have account questions
If the login page will not accept your account number and password, or if you get an error message, CHELCO's customer service team can help. Call their main line during business hours — the number is on your paper bill — and explain what is happening. They can reset your account, verify your information, or walk you through the login process step by step.
You can also contact CHELCO if you have questions about your bill, your balance, or how to use the online portal. The cooperative's website also lists hours of operation and may offer a contact form if you prefer to reach out by email. Response times for email inquiries are usually one to two business days.
Frequently Asked Questions
What if I do not have internet access at home?
You can pay your CHELCO bill by phone by calling their customer service line. A representative will take your payment information and process the payment over the phone. You can also mail a check to the address printed on your bill, though mailed payments take longer to reach CHELCO and post to your account.
Is there a fee to pay my bill online?
Bank transfer payments (ACH) have no fee. Credit and debit card payments include a processing fee that varies depending on the card type. CHELCO shows you the exact fee before you confirm the payment, so you know the total cost before you proceed.
Can I pay someone else's CHELCO bill if I have their account number?
You can make a payment toward any CHELCO account if you have the account number, but you will need to contact CHELCO directly or use a third-party bill pay service. The online portal requires you to log in with the account holder's credentials, so you cannot pay from someone else's account through the website itself.
How long does it take for my payment to show up in my account?
Bank transfer payments usually post within one business day. Credit card payments may take one to three business days depending on your card issuer. Once the payment posts, your balance will update and your next bill will reflect the payment you made.
What should I do if I see a charge I do not recognize?
Log into your account and review the details of the charge — the date, amount, and description. If you still believe it is an error, contact CHELCO's customer service with your confirmation number or the date of the charge. They can investigate and explain what the charge is for or correct it if it was made by mistake.