The fastest way to pay Elizabethtown Gas online
You can pay your Elizabethtown Gas bill online through their official website at elizabethtown-gas.com. Go to the "Pay My Bill" section, enter your account number and ZIP code, and follow the prompts to make a one-time payment or set up automatic payments. The site accepts bank account transfers and credit or debit cards, though card payments may carry a processing fee.
Payment typically posts to your account within one business day if you pay before 5 p.m. Eastern time on a weekday. If you pay after hours or on a weekend, it may take until the next business day to process. You do not need to create an online account to make a one-time payment, though creating one lets you view your bill history and set up reminders.
If you prefer not to use the website, you can also call Elizabethtown Gas's automated phone payment line at 1-800-352-0522 to pay by phone with a bank account or card. This method works 24 hours a day, seven days a week.
Key Takeaways
- Visit elizabethtown-gas.com and select "Pay My Bill" to make a one-time payment with your account number and ZIP code.
- Payments made before 5 p.m. Eastern time on weekdays usually post within one business day.
- You can set up automatic monthly payments through the website to avoid missing due dates.
- Credit and debit card payments may include a processing fee, while bank account transfers typically do not.
- The automated phone line at 1-800-352-0522 accepts payments 24/7 if you prefer not to use the website.
Setting up automatic payments to avoid late fees
Automatic payments remove the risk of forgetting a due date. Log into your account on elizabethtown-gas.com, go to "Billing & Payment," and select "Enroll in AutoPay." You can choose to pay the full bill amount each month or a fixed amount you set yourself. Payments come out on the date you select, usually between the 10th and the 25th of the month.
Once enrolled, you will receive an email confirmation and a reminder before each payment is withdrawn. You can change your payment date or amount anytime, and you can cancel AutoPay without penalty if your situation changes. If a payment fails because of insufficient funds or an expired card, Elizabethtown Gas will notify you so you can update your payment method.
What to do if you cannot pay the full amount
If you are struggling to pay your bill, contact Elizabethtown Gas directly at 1-800-352-0522 before your due date. They offer budget billing, which spreads your annual gas costs into equal monthly payments so bills are more predictable. You may also be able to arrange a payment plan to catch up on overdue amounts over several months.
Elizabethtown Gas also participates in utility assistance programs run by your state or county. These programs can help pay part or all of your bill if you meet income requirements. Your local community action agency or 211 (dial 2-1-1 from any phone) can tell you which programs are currently open in your area and what documents you will need.
Finding your account number and understanding your bill
Your account number appears on your paper bill in the top right corner, usually labeled "Account Number" or "Acct #." It is also shown in your online account if you have created one. When you pay online, you will need this number and your ZIP code to locate your account.
Your bill shows your current balance due, the due date, and your account number at the top. Below that you will see your usage for the billing period, the rate per unit, and any taxes or fees. If you have questions about specific charges, the bill includes a customer service phone number and a link to view a detailed breakdown online.
Paying by mail if you prefer not to use online methods
If you want to mail a check or money order, include your account number on the payment and send it to the address shown on your bill. Mail payments typically take 7 to 10 business days to reach Elizabethtown Gas and post to your account, so send your payment at least two weeks before the due date to avoid a late fee.
Write your account number on the check or money order itself, not just on the envelope. If you are paying an overdue amount, note that on the payment as well so the payment is applied correctly. Keep a copy of your cancelled check or money order receipt for your records.
Troubleshooting common payment problems
If your online payment is declined, check that your card or bank account information is correct and that you have sufficient funds. Some banks flag utility payments as unusual activity; if this happens, contact your bank to approve the transaction, then try paying again. If the problem persists, call the automated payment line at 1-800-352-0522 or speak with a customer service representative.
If you paid online but do not see the payment reflected in your account after two business days, log back into your account to confirm the payment went through. Look for a confirmation number in your email or on the payment confirmation page. If you cannot find a record of the payment, contact Elizabethtown Gas with your confirmation number so they can track it down.
Frequently Asked Questions
Is there a fee to pay my bill online?
Bank account transfers have no fee. Credit and debit card payments usually include a processing fee of 2 to 3 percent of your bill amount, though the exact fee appears before you confirm payment. Paying by phone or mail has no fee.
Can I set up automatic payments with a credit card?
Yes, you can enroll in AutoPay using a credit or debit card. Keep in mind that card payments include a processing fee each month. If you want to avoid fees, use a bank account for automatic payments instead.
What happens if I pay after the due date?
A late fee applies if your payment is not received by the due date shown on your bill. The amount varies but is typically a percentage of your bill. If you are going to be late, call Elizabethtown Gas before the due date to ask about a payment arrangement or extension.
Can I pay someone else's Elizabethtown Gas bill online?
You can pay another person's bill if you have their account number, but you will need to contact Elizabethtown Gas directly to authorize the payment. Call 1-800-352-0522 to speak with a representative about paying on behalf of someone else.
How do I know if my payment went through?
You will receive an email confirmation immediately after paying online. You can also log into your account to see your payment history and current balance. If you paid by phone, write down the confirmation number provided at the end of the call.