Key Takeaways
- Guest payment on Evergy's website requires your account number (found on your bill) and the ZIP code associated with the account.
- You can pay by bank account transfer, debit card, or credit card, though credit card payments may carry a processing fee.
- Guest payments process immediately for bank transfers and usually within one business day for card payments.
- If you pay the wrong account by mistake, contact Evergy customer service right away — they can redirect the payment if caught quickly.
- Paying as a guest does not set up autopay or save your payment method, so you will need to enter your information each time.
Where to Find the Guest Payment Option
Start at evergy.com and look for the "Pay My Bill" button, usually near the top of the homepage. Click it and you will see two options: log in to your account or continue as a guest. Select the guest option.
You will be asked for your account number and the ZIP code on file with Evergy. Your account number appears on your paper bill in the upper right corner or in the account details section. If you do not have your bill, you can call Evergy customer service at 1-888-EVERGY-1 (1-888-383-7491) and they will provide it over the phone.
What Payment Methods Are Accepted
Evergy accepts three payment methods for guest payments: electronic bank transfer (ACH), debit card, and credit card. Bank transfers are the cheapest option — there is no fee. Debit cards also have no fee. Credit card payments typically carry a processing fee of around 2.5 percent, though the exact amount varies.
If you choose a bank transfer, you will need to enter your routing number and account number. These appear on the bottom left of any check from that account. The payment posts immediately, so the money leaves your account right away and Evergy receives it the same day.
Card payments take longer to process. Debit and credit card payments usually show up in Evergy's system within one business day, though the charge appears on your card statement immediately.
How to Complete a Guest Payment Step by Step
After you select the guest option and enter your account number and ZIP code, the system will display your account balance and due date. Review this information to make sure you are paying the correct account.
Enter the amount you want to pay. You can pay the full balance, a partial amount, or more than the balance (the overpayment becomes a credit on your account). Then select your payment method and enter the required information — either bank details or card details.
Before you submit, the system will show you a confirmation screen with the amount, payment method, and processing time. Read this carefully. Once you submit, the payment cannot be cancelled immediately, so if you spot an error, contact Evergy within a few minutes to stop it.
After submission, you will receive a confirmation number on screen. Write it down or take a screenshot. This number is your proof of payment and you may need it if there is a dispute or if you need to track the payment later.
What Happens If You Pay the Wrong Account
If you realize you entered the wrong account number, call Evergy customer service immediately. If the payment has not yet processed (usually within minutes for bank transfers, up to one business day for cards), they may be able to stop it or redirect it to the correct account.
If the payment has already posted to the wrong account, Evergy can issue a refund to your original payment method, but this takes several business days. The account that received the payment will see a credit on their bill. To avoid this mistake, always double-check the account number and ZIP code before you submit.
Why You Might Choose Guest Payment Over an Account
Guest payment is useful if you are paying someone else's bill — a parent's, a rental property's, or a roommate's — and do not want access to their full account. You enter only the information needed to make that one payment, and nothing is saved.
It is also faster if you pay only occasionally and do not want to remember a login. You do not have to reset a password or navigate an account dashboard. The trade-off is that you cannot set up autopay, view payment history, or check your usage without logging in each time.
Setting Up Autopay as an Alternative
If you pay regularly, creating an Evergy account and setting up autopay saves time and reduces the risk of a late payment. Autopay deducts your bill automatically on a date you choose, usually around the due date. You can change the amount or pause autopay anytime through your account.
To set up an account, go to evergy.com and select "Create Account." You will need your account number, email, and a password. Once logged in, go to "Billing" or "Payment Options" and select "Autopay." Choose your payment method and the date you want the payment to come out each month.
Frequently Asked Questions
Can I pay someone else's Evergy bill as a guest?
Yes. You only need their account number and the ZIP code on file. You do not need their permission to make a payment, though it is good practice to tell them first so they know a payment is coming and do not make a duplicate payment.
Is there a fee for paying as a guest?
Bank transfers and debit card payments have no fee. Credit card payments usually cost around 2.5 percent of the payment amount. The fee is added to your payment, so if you pay $100 by credit card, Evergy receives $100 and you are charged the fee on top.
How long does a guest payment take to show up?
Bank transfers post the same day. Debit and credit card payments usually appear within one business day. If you need to avoid a late fee, pay at least two business days before the due date to be safe.
What if I do not have my account number?
Call Evergy customer service at 1-888-383-7491. They will ask for your name, address, and the ZIP code on file, then provide your account number. You can also look at a recent paper bill or log into an online account if you have one set up.
Can I set up autopay as a guest?
No. Autopay requires you to create an account and log in. Guest payment is for one-time payments only. If you want autopay, you will need to create an account with a username and password.