How to pay your FirstEnergy bill
FirstEnergy offers several ways to pay your bill, and the fastest route depends on whether you want to pay right now or set up automatic payments. You can pay online through your account, by phone, by mail, or in person at a payment location. Most people choose online payment because it takes five minutes and you see the confirmation immediately.
The payment due date is printed on your bill — usually 15 to 21 days after the bill date. If you pay after that date, FirstEnergy will add a late fee. If you are unable to pay the full amount by the due date, contact FirstEnergy before the deadline to discuss a payment plan or hardship program; waiting until after the due date makes those options harder to access.
Key Takeaways
- Online payment through your FirstEnergy account is the fastest method and shows your confirmation instantly.
- You can also pay by phone, mail, or at a payment location, but these take longer to process.
- Set up automatic payments to avoid late fees and never miss a due date.
- If you cannot pay by the due date, contact FirstEnergy before that date to discuss payment plans or hardship programs.
- Late fees apply if payment arrives after the due date shown on your bill.
Pay online through your FirstEnergy account
Log in to your FirstEnergy account on the company website or mobile app. Click "Pay My Bill" or "Make a Payment." Enter the amount you want to pay — you can pay the full balance, the minimum, or any amount in between. Choose your payment method (bank account or debit card) and confirm the payment.
Online payments typically post within one business day. You will receive a confirmation number immediately after you submit the payment; save this number in case you need to reference the transaction later. FirstEnergy does not charge a fee for online payments made from a bank account, but some payment processors charge a small fee if you use a debit or credit card.
Pay by phone
Call FirstEnergy's customer service number, which is on your bill. Have your account number and payment method ready. A representative will walk you through the payment process over the phone. Phone payments are processed the same day if you call before the cutoff time, which varies by company and day of the week.
Phone payments may carry a fee depending on the payment method you use. Ask the representative about the fee before you authorize the payment. This method is slower than online payment because the representative must manually enter your information, but it can be useful if you have questions about your bill or account while paying.
Pay by mail
Write a check or money order payable to FirstEnergy. Include your account number on the check. Mail it to the payment address shown on your bill — this address is different from the mailing address for other correspondence, so use the one labeled "Payment Address" or "Send Payment To."
Mail payments take 7 to 10 business days to arrive and post to your account. Because of this delay, mail your payment at least two weeks before the due date to avoid a late fee. If you are paying close to the due date, use online or phone payment instead. Keep a copy of the check or the envelope for your records.
Pay in person at a payment location
FirstEnergy partners with payment centers and retail locations where you can pay in cash or by check. These locations vary by region. Search "FirstEnergy payment locations near me" or check your bill for a list of nearby options. Bring your account number and the payment amount in cash or a check.
In-person payments are posted to your account within one to two business days. This method is useful if you do not have a bank account or prefer to pay in cash. Some payment locations charge a small fee for cash payments; ask before you pay.
Set up automatic payments
Automatic payments remove the risk of forgetting a due date or paying late. Log into your FirstEnergy account and select "Autopay" or "Automatic Payments." Choose the amount (full bill, minimum, or a set dollar amount), the payment date, and your payment method. FirstEnergy will deduct the payment from your bank account on that date each billing cycle.
You can change or cancel automatic payments anytime through your account. If your bill amount varies significantly month to month, set the payment to a fixed amount slightly higher than your average bill, or log in each month to adjust it. Automatic payments from a bank account have no fee.
What to do if you cannot pay by the due date
Contact FirstEnergy before the due date, not after. Explain your situation to a representative. FirstEnergy offers payment plans that spread your bill over several months, and some regions have hardship programs that may reduce your bill or offer other assistance. The sooner you call, the more options you have.
If you have already missed a payment, FirstEnergy may shut off your service. Call immediately to discuss reconnection and a plan to catch up. Many states require utilities to offer a payment plan before disconnection, so ask what FirstEnergy is required to offer in your area. Document the date and time of your call and the name of the representative you spoke with.
Frequently Asked Questions
Is there a fee to pay my FirstEnergy bill online?
No fee if you pay from a bank account. Some payment processors charge a small fee for debit or credit card payments — FirstEnergy will show you the fee before you confirm the payment, so you can choose a different payment method if you prefer.
How long does it take for my payment to show up?
Online and phone payments post within one business day. Mail payments take 7 to 10 business days. In-person payments post within one to two business days. Mail your payment at least two weeks before the due date to be safe.
What happens if I pay after the due date?
FirstEnergy will add a late fee to your next bill. If you pay significantly late, your service may be disconnected. Contact FirstEnergy as soon as you realize you will be late; they may waive the fee or offer a payment plan if you call before the due date passes.
Can I change the due date on my bill?
Some FirstEnergy regions allow you to request a different due date through your account or by calling customer service. This can help you align your bill with your payday. Ask whether your region offers this option.
What should I do if I see a payment on my bill that I did not make?
Log into your account and check the transaction details. If you do not recognize the payment, contact FirstEnergy customer service immediately with the date and amount. They can investigate and reverse the charge if it was made in error.