Orlando Utilities Commission bill payment options and where to send your money

The Orlando Utilities Commission (OUC) serves about 650,000 customers in central Florida with electricity and water service. You can pay your OUC bill online through their website, by phone, by mail, or in person at payment centers. The method you choose depends on how quickly you need the payment processed and whether you want to set up automatic payments.

OUC bills arrive monthly and show your usage, rate breakdown, and due date — usually about 20 days after the bill date. Payments are due by the date printed on your bill. If you miss the due date, OUC will add a late fee and may eventually disconnect your service if the account falls too far behind.

Key Takeaways

  • You can pay OUC bills online at ouc.org, by phone at 407-423-9018, by mail to the address on your bill, or at OUC payment centers in the Orlando area.
  • Online and phone payments typically post within one business day, while mailed checks may take five to seven business days to reach OUC.
  • Setting up automatic payments through your bank or OUC's autopay program prevents missed due dates and late fees.
  • OUC does not charge a fee for online payments made directly through their website, but third-party payment processors may charge a convenience fee.

Paying online through OUC's website

The fastest way to pay is through ouc.org. Log in with your account number (found on your bill) and create a password if you do not have one. From your account dashboard, select "Pay My Bill" and enter the amount you want to pay. OUC accepts debit cards, credit cards, and bank account transfers.

Payments made before 5 p.m. Eastern time on a business day typically post the same day. Payments made after 5 p.m. or on weekends post the next business day. OUC does not charge a fee for payments made directly through their website, so this is the cheapest option.

If you do not want to log in each time, you can set up automatic payments (called "AutoPay") through the same website. You choose the payment date and amount, and OUC withdraws the money from your bank account on schedule. This prevents accidental late payments and removes the need to remember your due date each month.

Paying by phone or at a payment center

To pay by phone, call OUC's customer service line at 407-423-9018. Have your account number and payment method ready. Phone payments are available Monday through Friday, 7 a.m. to 7 p.m., and Saturday, 8 a.m. to 5 p.m. Eastern time. Payments made before 5 p.m. on a business day post the same day.

OUC also operates payment centers in the Orlando area where you can pay in person with cash, check, or card. The main payment center is located at 100 South Orange Avenue, Orlando, FL 32801. Hours vary by location, so check ouc.org for the center nearest you and its hours before you go.

Paying by mail

If you prefer to mail a check, write your account number on the check and send it to the address printed on your bill. OUC's mailing address is typically P.O. Box 3193, Orlando, FL 32802, but always use the address on your specific bill to avoid delays.

Mailed payments take five to seven business days to arrive and post to your account. If your bill is due soon, mailing a check is risky because it may not arrive in time. For bills due within a week, use online payment, phone payment, or in-person payment instead.

Keep a copy of your check or take a photo of it before mailing. If OUC does not receive it, you will have proof of what you sent and when.

Understanding late fees and disconnection

OUC charges a late fee if your payment does not arrive by the due date shown on your bill. The late fee is a percentage of your bill amount and is added to your next bill. If your account remains unpaid for 30 days past the due date, OUC may send a disconnection notice. If you do not pay within the timeframe given in that notice, OUC will shut off your service.

If you receive a disconnection notice, contact OUC immediately at 407-423-9018. Explain your situation — OUC may offer a payment plan or other options to avoid disconnection. Reconnection fees apply if service is shut off, so it is cheaper to pay or arrange a plan before that happens.

Setting up automatic payments to avoid missed bills

Automatic payments are the easiest way to ensure you never miss a due date. You can set them up through ouc.org by logging into your account, going to "Billing & Payments," and selecting "AutoPay." Choose whether you want OUC to withdraw a fixed amount each month or the full bill amount.

You can also set up automatic payments through your own bank's bill pay system. Log into your bank's website or app, add OUC as a payee, and schedule payments for the due date each month. Your bank sends the payment to OUC on the date you choose.

Both methods are free. If you need to skip a payment or change the amount, you can adjust or pause AutoPay anytime through your OUC account or your bank's system.

What to do if you cannot pay your full bill

If you are struggling to pay your OUC bill, contact OUC's customer service at 407-423-9018 before your account falls behind. OUC offers payment plans that spread your bill across multiple months, which can make the payment more manageable. You may also be may be able to access for assistance programs if your household income is below a certain level.

OUC partners with local nonprofits to offer bill assistance during winter and summer months when heating and cooling costs spike. The Community Action Agency of Central Florida and other local organizations administer these programs. You can find more information on OUC's website under "Assistance Programs" or by calling 407-423-9018.

Frequently Asked Questions

Does OUC charge a fee for online payments?

No. OUC does not charge a fee when you pay directly through ouc.org using a debit card, credit card, or bank transfer. Third-party payment processors that appear in search results may charge a convenience fee, but OUC's official website does not.

How long does it take for a payment to show up on my account?

Payments made online or by phone before 5 p.m. on a business day post the same day. Mailed checks take five to seven business days. Payments made after 5 p.m. or on weekends post the next business day.

What happens if I pay after the due date?

OUC adds a late fee to your account, which appears on your next bill. If your account stays unpaid for 30 days past the due date, OUC sends a disconnection notice. If you do not pay within the timeframe in that notice, OUC will shut off your service and charge a reconnection fee.

Can I set up automatic payments if I do not want to pay the same amount every month?

Yes. When you set up AutoPay through ouc.org, you can choose to pay the full bill amount each month, which changes based on your usage. This way, you pay automatically without having to log in, but the amount adjusts with your actual bill.

What should I do if I think OUC made a billing error?

Contact OUC at 407-423-9018 and explain the issue. OUC will review your account and usage history. If an error is found, OUC will correct your bill and may issue a credit. Do not stop paying your bill while disputing a charge — continue making payments to avoid late fees and disconnection.