Where to pay your Pasco County water, sewer, and stormwater bill
Pasco County Utilities serves water, sewer, and stormwater customers across the county. You can pay your bill online through their customer portal, by phone, by mail, or in person at their office. The fastest and most convenient method for most people is online payment through the Pasco County Utilities website, which processes immediately and requires no fees.
If you prefer not to pay online, you can call the customer service line during business hours, mail a check to the address shown on your bill, or visit the main office in person. Some customers also set up automatic payments so the bill is paid on the same date each month without having to remember to submit payment.
Key Takeaways
- Pasco County Utilities bills cover water, sewer, and stormwater charges and can be paid online, by phone, by mail, or in person with no payment fees.
- Online payment through the Pasco County Utilities portal is the fastest option and shows your payment status immediately after submission.
- Automatic payment setup removes the need to pay manually each month and helps you avoid late fees if you set it to process before the due date.
- Your bill shows the due date clearly, and late payments typically trigger a penalty charge added to your next bill.
- If you are having trouble paying, Pasco County Utilities offers payment plans and assistance programs for customers facing hardship.
How to set up online payment
To pay online, visit the Pasco County Utilities website and look for the "Pay My Bill" or "Online Bill Payment" link. You will need your account number, which appears on your bill, and a valid payment method — debit card, credit card, or bank account. The system will ask you to enter the amount you want to pay and confirm the payment date.
Online payment is processed the same day for most transactions, and you will receive a confirmation number immediately. Keep this number for your records. If you pay by bank account transfer, the payment may take one to two business days to clear, so plan ahead if your due date is soon.
Setting up automatic payments to avoid late fees
Automatic payment, sometimes called autopay, withdraws your bill amount on a date you choose each month. This removes the risk of forgetting to pay and triggering a late fee. To set this up, log into your account on the Pasco County Utilities website or call customer service and ask to enroll in autopay.
You can choose to pay the full bill amount or a fixed amount each month. If you choose a fixed amount, make sure it covers at least your average bill so you do not fall behind. You can pause or cancel autopay at any time, and you can change the payment date if it does not align with when you receive income.
Understanding your bill due date and late payment penalties
Your Pasco County Utilities bill shows a due date, usually 20 to 25 days after the bill is issued. If payment does not arrive by that date, a late fee is added to your next bill. The penalty amount varies but is typically a percentage of the unpaid balance or a flat fee — check your bill or call customer service for the exact amount in your area.
If you miss the due date by a few days, paying immediately will still result in a late fee on the next bill, but it stops additional penalties from accumulating. If you know you will be late, contact Pasco County Utilities before the due date to discuss your options rather than waiting until after the deadline.
Payment plans and hardship assistance
If you cannot pay your full bill by the due date, Pasco County Utilities offers payment plans that spread your balance over several months. To set up a plan, contact customer service by phone or visit the office in person. You will need to explain your situation and propose a payment schedule you can meet.
The county also has assistance programs for customers facing financial hardship. These programs may cover part or all of an overdue balance under certain conditions. Contact Pasco County Utilities directly or ask about referrals to local nonprofits that help with utility bills. Some programs require proof of income or hardship, so ask what documents you will need before applying.
What to do if you have trouble accessing your account online
If you cannot log into your account or the website is not working, call Pasco County Utilities customer service. They can help you reset your password, verify your account information, or process a payment over the phone. Have your account number and a valid payment method ready when you call.
If you do not have an online account yet, you can create one on the Pasco County Utilities website using your account number and the phone number or email address associated with your account. If you do not know your account number, it is printed on your paper bill, or you can call customer service to look it up.
Frequently Asked Questions
Can I pay my Pasco County Utilities bill with a credit card online?
Yes, credit cards are accepted for online payment through the Pasco County Utilities portal. Debit cards and bank account transfers are also accepted. There are no additional fees for any of these payment methods.
What happens if I pay after the due date?
A late fee is added to your next bill if payment arrives after the due date shown on your statement. The sooner you pay after missing the deadline, the better, because additional penalties can accumulate if the account remains unpaid for a longer period.
How long does it take for an online payment to show on my account?
Online payments typically show as processed immediately after you submit them and receive a confirmation number. If you pay by bank account transfer, it may take one to two business days for the payment to clear and appear on your account.
Can I change my autopay date if it does not work with my pay schedule?
Yes, you can change your autopay date at any time by logging into your account online or calling customer service. Choose a date that falls before your bill due date so the payment clears in time to avoid late fees.
What should I do if I cannot afford my bill this month?
Contact Pasco County Utilities before your due date to discuss a payment plan or ask about hardship assistance programs. The sooner you reach out, the more options may be available to you. Have information about your income and the reason for the hardship ready when you call.