Pay your TOHO water bill through their website, by phone, or by mail
TOHO Water (Toho Water Company) serves parts of central Florida, primarily in Orange and Osceola counties. You can pay your bill online at their website without creating an account, by phone with a representative, through automatic bank withdrawals, or by mailing a check. The online option is fastest and shows your payment within one business day.
Your bill arrives monthly and shows your account number, the amount due, and the due date — usually around the 20th of each month. Late payments trigger a reconnection fee if your service is shut off. Knowing your account number before you pay saves time, though you can look it up by address if you do not have the bill in front of you.
Key Takeaways
- TOHO Water's website accepts one-time payments without requiring you to create a login or account.
- Automatic bank payments (ACH) can be set up through their website and arrive on the date you choose each month.
- Phone payments are available during business hours and require your account number or service address.
- Mailed checks should include your account number and be sent to the address listed on your bill to avoid delays.
- If your service is disconnected for non-payment, reconnection fees apply in addition to the unpaid balance.
Paying online without creating an account
Go to the TOHO Water website and look for the "Pay My Bill" or "Make a Payment" link on the homepage. You will be asked for your account number (found on your bill) or your service address. Enter the amount you want to pay and your payment method — debit card, credit card, or bank account.
The system will show you a confirmation number before the payment is processed. Save or print this number for your records. Most online payments post to your account within one business day. If you pay after 5 p.m. on a Friday, expect the payment to show up by Monday morning.
Setting up automatic monthly payments
Automatic payments remove the risk of forgetting a due date. On the TOHO Water website, select the option to enroll in automatic payments (sometimes called "autopay" or "recurring payments"). You will provide your bank account information or card details and choose the date each month when the payment should be withdrawn.
Most customers choose the due date shown on their bill or a few days before it. You can change or cancel automatic payments anytime through your account settings or by calling TOHO Water customer service. If your bill amount varies significantly month to month, you may prefer one-time payments instead so you can adjust the amount each time.
Paying by phone during business hours
Call TOHO Water's customer service line to pay by phone. Have your account number or service address ready, along with your payment method (debit card, credit card, or bank account). A representative will process the payment and provide a confirmation number.
Phone payments are available during standard business hours, which vary by season. Check the TOHO Water website for current hours before calling. Phone payments post to your account the same day or within one business day, depending on the time of day you call.
Paying by mail with a check
Write a check for the amount due and include your account number on the check itself (write it in the memo line). Mail it to the address printed on your bill — do not use a different address, as payments sent elsewhere may be delayed or lost.
Mail payments typically take 7 to 10 business days to reach TOHO Water and post to your account. If your due date is approaching, mail is the slowest option. To avoid late fees, mail your payment at least 10 days before the due date, or use online or phone payment instead.
What happens if your payment is late
If your bill is not paid by the due date, TOHO Water will charge a late fee. The amount varies but is shown on your bill. If you remain unpaid for a set period (usually 30 to 60 days), your water service may be disconnected.
If your service is shut off, you must pay the full unpaid balance plus a reconnection fee to restore water. This fee is separate from your regular bill and can be substantial. If you are struggling to pay, contact TOHO Water directly to discuss payment arrangements or hardship programs that may be available in your area.
Finding your account number if you do not have your bill
If you have misplaced your bill, you can look up your account number on the TOHO Water website by entering your service address. Some areas also allow you to search by phone number associated with the account. Once you have your account number, you can proceed with any payment method.
If you cannot locate your account number online, call TOHO Water customer service with your name and service address. A representative will provide your account number and can also tell you your current balance and due date.
Frequently Asked Questions
Can I pay my TOHO Water bill with a credit card online?
Yes, TOHO Water accepts credit cards, debit cards, and bank account payments online. Be aware that some credit card companies may charge a cash advance fee for utility payments, so check with your card issuer first if you are concerned about fees.
What if I pay online but my payment does not show up?
Online payments typically post within one business day. If more than one business day has passed and your payment still does not appear, check your confirmation number and contact TOHO Water customer service with that number. They can verify whether the payment was received and when it will post.
Can I set up automatic payments to come out on a different date each month?
No, automatic payments are set for the same date each month. If your bill amount varies significantly, you may prefer one-time payments so you can adjust the amount. You can always cancel automatic payments and switch to manual payments anytime.
Is there a fee to pay my TOHO Water bill online?
TOHO Water does not charge a fee for online payments made from a bank account. Credit and debit card payments may incur a small processing fee, which will be shown before you confirm the payment. Check the fee amount before you proceed.
What should I do if I cannot afford my water bill?
Contact TOHO Water customer service to discuss payment plans or hardship programs. Many water utilities offer extended payment arrangements or assistance programs for customers facing financial difficulty. Calling before your service is disconnected gives you more options than waiting until after.