Where to pay your Walton Gas bill
Walton Gas serves customers in Georgia with natural gas service. You can pay your bill through their official website, by phone, by mail, or in person at their office. The fastest way is online through your account portal, where payment posts the same business day if submitted before their cutoff time (usually 5 p.m. Eastern).
Before you pay, have your bill in front of you. You will need your account number, which appears in the upper left corner of your paper bill or in your online account. If you are paying by phone or mail, you will also need the amount due and your due date.
Walton Gas does not charge a fee for paying online, by phone, or by mail. If you use a third-party payment service or pay through a credit card processor, that service may add its own fee — check before you confirm the payment.
Key Takeaways
- Online payment through Walton Gas's website is fastest and posts same-day if submitted before 5 p.m. Eastern on a business day.
- Phone payments can be made by calling Walton Gas directly; have your bill and account number ready.
- Mail payments should be sent to the address on your bill at least one week before your due date to avoid a late fee.
- Automatic bank draft (ACH) or recurring card payments can be set up through your online account to pay on the same date each month.
- Late fees begin accruing the day after your due date, so confirm your payment went through if you are paying close to the deadline.
Paying online through your Walton Gas account
Go to Walton Gas's website and log into your account using your username and password. If you do not have an online account yet, you can create one by entering your account number and other identifying information. Once logged in, look for a "Pay Bill" or "Make a Payment" button, usually on the dashboard or in a menu labeled "Billing."
Enter the amount you want to pay — you can pay the full amount due, a partial payment, or more than the amount due if you want a credit on your account. Choose your payment method: debit card, credit card, or bank account (ACH). Review the payment details and confirm. You will receive a confirmation number immediately; save or print this for your records.
If you are paying by debit or credit card, the transaction posts to your account within one business day. If you are paying by bank account transfer (ACH), the payment typically posts within one to three business days. Do not assume the payment is complete until you see it reflected in your account balance.
Paying by phone
Call Walton Gas's customer service number, which is listed on your bill. Have your account number, bill amount, and due date ready. A representative will walk you through the payment process and ask for your payment method — debit card, credit card, or bank account information.
Phone payments are processed the same day if you call during business hours (typically Monday through Friday, 8 a.m. to 5 p.m. Eastern). If you call outside business hours, your payment will be processed the next business day. Ask for a confirmation number and note the date and time of your call.
Paying by mail
Write a check or money order for the amount due and include it with the payment stub from your bill. The payment stub has your account number and the address where to send the payment — use that address, not a general company address. Write your account number on the check itself as well.
Mail your payment at least one week before your due date to allow time for it to arrive and be processed. Walton Gas cannot control mail delivery time, so payments that arrive after the due date may be subject to a late fee even if you mailed them on time. Keep a copy of the check or money order number for your records.
Setting up automatic payments
Automatic payments remove the risk of forgetting to pay and can help you avoid late fees. Log into your online account and look for an "Autopay" or "Recurring Payment" option. You will choose a payment date (usually the same date each month), a payment method, and whether to pay the full bill amount or a set dollar amount.
You can change or cancel automatic payments at any time through your online account. If your bill amount varies significantly month to month, you may want to set up automatic payment for a fixed amount slightly less than your average bill, then pay any remaining balance manually when the bill arrives.
What to do if your payment is late
Late fees begin the day after your due date. The amount varies by your service agreement, but Walton Gas typically charges a percentage of the unpaid balance or a flat fee — check your bill or service agreement for the exact amount. If your payment is more than 30 days late, Walton Gas may disconnect your service.
If you cannot pay by your due date, contact Walton Gas before the deadline. They may be able to set up a payment plan that spreads the balance over several months, which stops a disconnection notice from being issued. Explain your situation clearly and ask what options are available to you.
Understanding your bill before you pay
Your Walton Gas bill shows the amount due, the due date, and the account number. It also breaks down your charges: the cost of the gas you used, any delivery or service fees, and taxes. The "Amount Due" line is what you need to pay to avoid a late fee.
If you see charges you do not recognize or if your bill is much higher than usual, contact Walton Gas before paying to ask about the charges. Do not assume the bill is wrong, but it is reasonable to ask for an explanation. Keep a record of any conversation you have with customer service.
Frequently Asked Questions
Can I pay my Walton Gas bill with a credit card online?
Yes, Walton Gas accepts credit card payments through their website. Some credit card companies charge a cash advance fee for utility payments, so check with your card issuer first. You can also pay by debit card or bank account transfer, which do not trigger cash advance fees.
What happens if I pay after the due date?
A late fee will be added to your account. If your payment is more than 30 days late, Walton Gas may issue a disconnection notice. Contact them immediately if you know you will be late; they may work out a payment plan to avoid service interruption.
How do I know if my online payment went through?
You will receive a confirmation number immediately after submitting the payment online. Log back into your account within one business day to confirm the payment appears in your transaction history and that your account balance has been updated. If it has not posted after three business days, contact Walton Gas.
Can I set up automatic payments for a different amount each month?
Most utility companies, including Walton Gas, allow automatic payments for a fixed amount only. If your bill varies, you can set autopay for a lower amount and pay the difference manually each month, or you can turn off autopay and pay manually each month instead.
Is there a fee for paying online or by phone?
Walton Gas does not charge a fee for online or phone payments made directly through their system. Third-party payment services may charge a convenience fee; check before you confirm. Paying by mail or automatic bank transfer has no fee.