Where to pay your NW Natural Gas bill
NW Natural Gas serves customers in Oregon and Washington. You can pay your bill through their website, by phone, by mail, or in person at a payment location. The fastest and most convenient option for most people is online through their account portal or by phone, both of which process payments immediately.
To pay online, log into your account at nwnatural.com using your account number and password. You can set up a one-time payment or enroll in automatic payments. If you prefer to speak with someone, call NW Natural's customer service line at 1-800-422-4012 (Oregon) or 1-888-393-4012 (Washington). They can take your payment over the phone using a debit card, credit card, or bank account.
If you want to pay by mail, send a check or money order to the address printed on your bill. Include your account number on the check. Mail payments typically take 7 to 10 business days to reach NW Natural and post to your account, so send them early if your due date is approaching.
Key Takeaways
- NW Natural accepts online payments through their website, phone payments through customer service, and mailed checks, with online and phone payments posting the same day.
- Your account number appears on your bill and is required for all payment methods.
- Automatic payments can be set up online or by phone and remove the need to remember due dates each month.
- If you are having trouble paying, NW Natural offers budget billing and hardship programs that may reduce your monthly payment.
Setting up automatic payments
Automatic payments mean your bill is paid on the same day each month without you having to log in or call. Log into your account at nwnatural.com, go to the "Billing" or "Payments" section, and select "Enroll in AutoPay." You will choose a payment date and provide either a bank account or debit card.
If you enroll by phone, a customer service representative will walk you through the process and confirm your payment method. You can change your payment date or cancel AutoPay at any time through your online account or by calling customer service.
Automatic payments are especially useful during winter months when bills are higher and due dates come more frequently. You avoid late fees and do not have to worry about a payment arriving late in the mail.
Payment methods and fees
NW Natural accepts debit cards, credit cards, and bank account transfers for online and phone payments. There is no fee to pay by bank account transfer. Credit card payments may carry a processing fee, which NW Natural will disclose before you complete the transaction.
Mailed checks and money orders have no fee. In-person payments at authorized payment locations (such as certain retail stores in your area) may have a fee depending on the location; call customer service to find out whether a fee applies near you.
If you are on a tight budget, paying by bank account transfer keeps costs down. If you need to use a credit card to earn rewards or build credit, factor in the processing fee when deciding whether it is worth it.
What to do if you cannot pay on time
If you know your payment will be late, contact NW Natural before your due date. Call 1-800-422-4012 (Oregon) or 1-888-393-4012 (Washington) and explain your situation. NW Natural may be able to extend your due date or set up a payment plan so you do not fall behind.
NW Natural also offers budget billing, which spreads your annual gas costs evenly across 12 months. This smooths out the high winter bills and makes budgeting easier. You can enroll in budget billing through your online account or by calling customer service.
If you are struggling with heating costs, ask about NW Natural's hardship programs. These programs may reduce your bill or connect you with community resources. The sooner you reach out, the more options are available to you.
Understanding your account number and bill details
Your account number is a unique identifier for your gas service and appears at the top of your bill. You will need it to pay online, by phone, or by mail. If you cannot find your account number, check your bill or log into your online account where it is displayed prominently.
Your bill also shows your due date, the amount owed, and the date your payment must arrive to avoid a late fee. Read the due date carefully — it is not the same as the date the bill was issued. Most bills are due 20 to 25 days after the issue date.
If you have questions about what is on your bill or why your charges changed, customer service can explain it. Knowing how to read your bill helps you spot errors and understand what you are paying for.
Enrolling in paperless billing
Paperless billing means you receive your bill by email instead of in the mail. You can enroll through your online account by going to "Billing Preferences" or "Account Settings" and selecting the paperless option. You will receive an email notification when your bill is ready to view.
Paperless billing gets your bill to you faster and makes it easier to find past bills when you need them. Your online account stores several months of billing history that you can download or print anytime.
Even if you choose paperless billing, you can still pay by mail if you prefer — just request a printed bill or write down the mailing address from your online account.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Online payments typically post to your account the same day you make them, as long as you submit before the cutoff time (usually 5 p.m. Pacific Time on business days). Payments submitted after hours or on weekends post the next business day.
Can I pay my NW Natural bill through a third-party payment app?
NW Natural does not partner with third-party bill payment apps. Pay directly through nwnatural.com, by phone, or by mail to ensure your payment is processed correctly and credited to your account.
What happens if I miss my due date?
A late fee is added to your account if payment is not received by the due date. The amount varies but is typically a percentage of your bill. If you are more than 30 days late, NW Natural may disconnect your service. Contact them immediately if you miss a due date to discuss a payment plan.
Can I change my payment due date?
Yes. Log into your account online or call customer service to request a different due date. This is especially useful if your due date falls on a day when you do not have funds available.
Is there a way to lower my monthly bill?
Budget billing spreads your costs evenly across the year. You can also reduce usage by weatherizing your home, using a programmable thermostat, and maintaining your heating system. NW Natural's website has energy-saving tips specific to gas heating.