Singing River Electric payment methods and where to send your money
Singing River Electric Cooperative serves parts of Mississippi and Alabama. You can pay your bill online through their website, by phone, by mail, or in person at their office. The fastest route is online or by phone, both of which post to your account the same day. Mail payments take 7 to 10 business days to reach them, so send those early if your due date is near.
The cooperative does not charge a fee for online payments made through their website or for payments by phone. If you use a third-party payment service, that service may charge you a fee — read the terms before you confirm. Mailed checks should be made payable to Singing River Electric Cooperative and sent to the address on your bill.
Key Takeaways
- Online payments through Singing River's website and phone payments both post the same day with no fee.
- Mail payments take 7 to 10 business days, so send them at least two weeks before your due date to avoid a late fee.
- You can set up automatic payments from your bank account to have your bill paid on the same date each month.
- Late fees apply if your payment is not received by the due date shown on your bill, regardless of when you sent it.
Paying online or by phone
Log into your account on the Singing River Electric website to pay online. You will need your account number, which appears on your bill. The website accepts payments from a checking or savings account at no charge. You can also pay by debit or credit card, though some payment processors charge a convenience fee for card payments — the website will show you the fee before you confirm.
To pay by phone, call Singing River Electric's customer service number listed on your bill. Have your account number and payment amount ready. Phone payments are processed the same day and do not carry a fee when you pay from a bank account.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date. You can set this up through the Singing River website or by calling customer service. You choose the date each month when the payment should be withdrawn from your account — many people pick the same date their paycheck arrives.
If your bill amount changes month to month (which is normal for electric bills), the automatic payment will deduct whatever amount is due that month. You can pause or cancel automatic payments at any time through your online account or by calling customer service.
Mailing a check or money order
Write your account number on the check or money order. Mail it to the address shown on your bill. The post office typically takes 3 to 5 business days to deliver mail, and Singing River then needs 2 to 5 more business days to process it. That means a check mailed today may not post to your account for 7 to 10 days.
If your due date is within two weeks, do not mail a check — use online or phone payment instead. Late fees apply based on when Singing River receives the payment, not when you mailed it. Keep a copy of the check or the money order receipt for your records.
Paying in person at the office
Singing River Electric has a main office where you can pay in person during business hours. The address and hours are on your bill or on their website. Bring your bill or account number and payment in cash, check, or debit card. In-person payments post to your account the same day.
In-person payment is useful if you need to discuss your bill with a representative or if you prefer to hand over payment directly. It is not faster than online or phone payment, but it does give you a receipt on the spot.
What happens if you miss the due date
A late fee is added to your bill if payment is not received by the due date. The amount of the late fee is shown in your service agreement or on your bill. If you are more than 30 days late, Singing River may disconnect your service. You will have to pay a reconnection fee in addition to the overdue balance to restore power.
If you are having trouble paying your bill, contact Singing River Electric before the due date. They may offer a payment plan that lets you spread the balance over several months. Some areas also have utility assistance programs that can help with bills — ask the cooperative whether they know of programs in your county.
Checking your payment status
Log into your online account to see whether a payment has posted. Online and phone payments show up the same day. Mailed payments may take up to 10 days. If you paid by mail and your due date has passed, call customer service to confirm they received it — they can tell you the exact date it posted.
Keep your payment confirmation number or receipt, especially for online and phone payments. If there is ever a dispute about whether you paid, you will have proof of the transaction date and amount.
Frequently Asked Questions
Can I pay my Singing River bill with a credit card online?
Yes, but the payment processor may charge a convenience fee. The website will show you the fee amount before you confirm the payment. Paying from a bank account directly has no fee.
What if I pay online but my power gets cut off before the payment posts?
Contact Singing River customer service right away with your confirmation number. They can verify that the payment was received and may restore your service while it processes. Reconnection fees apply only if the service was disconnected for non-payment.
Can I change the date my automatic payment comes out each month?
Yes. Log into your account online or call customer service to update the payment date. Changes usually take effect on your next billing cycle.
Is there a way to pay my bill if I do not have internet access?
Yes. Call customer service to pay by phone, mail a check, or visit the office in person. All three methods work without needing a computer or smartphone.
What should I do if I think I was charged a late fee by mistake?
Call Singing River customer service and ask them to review your account. Bring your payment confirmation or receipt. If the payment was received before the due date, they can remove the late fee.