IPL Power Bill Payment Methods
IPL (Indianapolis Power & Light) offers several ways to pay your bill: online through their website, by phone, by mail, in person at payment centers, and through automatic bank drafts. The fastest and most convenient option for most people is online payment, which processes immediately and requires no fees. If you prefer not to use the internet, phone and mail are reliable alternatives, though mail payments take longer to reach IPL and may result in a late fee if they arrive after your due date.
Your bill shows a due date clearly on the front page. Payments must arrive by that date to avoid a late charge. If you are unable to pay by the due date, contact IPL before that date to discuss your options — waiting until after the due date has passed limits what they can do to help.
Key Takeaways
- Online payment through the IPL website is free, immediate, and the fastest way to pay if you have internet access.
- Phone payments can be made by calling IPL's customer service line, though you may be charged a convenience fee depending on the payment method you use.
- Mail payments should be sent to the address printed on your bill at least 10 business days before the due date to avoid late fees.
- Automatic bank draft (autopay) removes the need to remember payment dates and is available through your online account or by calling customer service.
- If you cannot pay by the due date, contact IPL before the deadline to ask about payment plans or hardship programs.
Paying Your Bill Online
Go to the IPL website and log into your account using your account number and password. If you do not have an online account, you can create one for free using your account number and the zip code associated with your service address. Once logged in, select "Pay My Bill" or a similar option in the menu.
Enter the amount you want to pay (you can pay the full bill or a partial amount) and choose your payment method: debit card, credit card, or bank account. Online payments process immediately and do not carry a fee. Your confirmation number appears on screen and is also sent to your email, so save or print it for your records.
Paying by Phone or Automatic Draft
To pay by phone, call IPL's customer service number listed on your bill. Have your account number and payment method ready. Phone payments may include a convenience fee depending on whether you pay with a card or bank account; ask the representative what the fee will be before you confirm the payment.
Automatic draft (autopay) is the easiest option if you want to stop thinking about due dates. Set it up through your online account by selecting "Autopay" or "Automatic Payments," or call customer service to arrange it over the phone. You choose whether to pay the full bill amount or a fixed dollar amount each month, and the payment comes out of your bank account on the date you select. You can change or cancel autopay at any time.
Paying by Mail
Write a check or money order for the amount due and mail it to the address shown on your bill. Do not send cash. Include your account number on the check so IPL can match the payment to your account. Mail your payment at least 10 business days before the due date to allow time for delivery and processing.
Late fees apply if your payment is received after the due date, even if you mailed it on time. If you are concerned your payment may arrive late, use online or phone payment instead. Keep a copy of your mailed check or money order receipt for your records.
In-Person Payment Locations
IPL has payment centers and authorized payment locations throughout Indiana where you can pay in person with cash, check, or debit card. Find the nearest location by visiting the IPL website or calling customer service. Payment centers are typically open during business hours on weekdays, and some may have limited weekend hours.
Paying in person is useful if you do not have online access or prefer to handle payment face-to-face. Bring your bill or account number so the payment can be applied correctly. In-person payments usually process the same day.
What to Do If You Cannot Pay on Time
If you know you cannot pay by the due date, contact IPL before the due date passes. Explain your situation to a customer service representative. IPL may be able to extend your due date, set up a payment plan that spreads your bill across multiple months, or refer you to a hardship program if you are experiencing financial difficulty.
Waiting until after the due date to contact IPL limits your options. A late fee will be added to your bill, and your service may be at risk of disconnection if the account falls too far behind. Calling ahead gives you the best chance of working out a solution that keeps your service on.
Understanding Your Bill and Payment Confirmation
Your IPL bill shows the amount due, the due date, and the address where mail payments should be sent. It also lists customer service phone numbers and the website address. Keep your bill or a photo of it until you receive confirmation that your payment has been processed.
After you pay online or by phone, you receive a confirmation number immediately. After you mail a payment, allow 5 to 7 business days for it to post to your account. You can check your account online or call customer service to confirm that a payment has been received. If a payment does not appear within that timeframe, contact IPL with your confirmation number or check details.
Frequently Asked Questions
Is there a fee to pay my IPL bill online?
No, there is no fee for online payment through the IPL website. Phone payments may include a convenience fee depending on your payment method; ask before you confirm. Automatic draft also has no fee.
Can I pay my bill with a credit card?
Yes, you can pay with a credit card online or by phone. Be aware that some credit card companies may treat utility payments as cash advances and charge additional fees, so check your card's terms first.
What happens if my check gets lost in the mail?
If your mailed payment does not appear in your account within 7 to 10 business days, contact IPL with your check number and the amount. They can investigate whether the payment was received. If it was lost, you may need to stop payment on the original check and send a new one or pay online.
Can I set up autopay and then change the payment date later?
Yes, you can change your autopay date, payment amount, or payment method at any time through your online account or by calling customer service. You can also cancel autopay if you decide you no longer want it.
What should I do if I see a payment on my bill that I did not make?
Contact IPL customer service right away with the date and amount of the payment in question. They can review your account history and help you resolve the issue. Keep your confirmation numbers and receipts so you can reference them when you call.