Where to pay your Just Energy bill
Just Energy lets you pay your bill through their website, by phone, or by mail. The fastest and most direct route is their online payment portal at justenergy.com — you can log into your account there and pay immediately with a bank account or debit card. If you prefer not to use the website, you can call their customer service line to make a payment over the phone, or send a check by mail to the address printed on your bill.
Each method takes different amounts of time to process. Online and phone payments usually post to your account within one business day. Mail payments take longer — typically five to seven business days from when Just Energy receives the envelope, so you need to account for postal delivery time on top of that.
Key Takeaways
- You can pay online at justenergy.com using your account login, by phone through customer service, or by mailing a check to the address on your bill.
- Online and phone payments post within one business day, while mailed checks take five to seven business days after Just Energy receives them.
- Your account login and bill number are on your paper bill or in any email Just Energy sends you about your account.
- If you set up autopay through the website, your bill will be paid automatically on your chosen date each month.
Paying online through your Just Energy account
Go to justenergy.com and click the login button. Enter your account number and password. If you do not have a password yet, you can create one using your account number and the email address or phone number on file with Just Energy. Once you are logged in, look for a "Pay Bill" or "Make a Payment" button — the exact wording varies depending on which version of their website you see.
When you click to pay, you will see your current balance and due date. You can choose to pay the full amount or a partial amount. Just Energy accepts payments from a checking or savings account (using your routing and account number) or from a debit card. Enter your payment method information and confirm the amount and date. The payment posts within one business day.
If you do not remember your account number, check your paper bill — it is printed at the top. You can also find it in any email Just Energy has sent you about your account.
Paying by phone
Call Just Energy's customer service number, which is on your bill. Have your account number ready. A representative will ask you to confirm your identity, usually by providing your phone number or the zip code on your account. Then tell them you want to make a payment and how much you want to pay.
Just Energy accepts debit cards and bank account information over the phone. The representative will walk you through entering your payment method. Your payment posts within one business day, and you will receive a confirmation number for your records.
Paying by mail
Write a check or money order payable to Just Energy. Include your account number on the check itself — write it in the memo line. Place the check in an envelope with the payment coupon from your bill (if your bill came with one) or simply write your account number on a separate piece of paper and include it with the check.
Mail the envelope to the address printed on your bill. Do not send cash through the mail. Allow five to seven business days for Just Energy to receive and process the payment after it arrives at their office, plus however long postal delivery takes from your location. If you are close to your due date, mailing a check is risky — online or phone payment is safer.
Setting up automatic payments
If you want your bill paid the same way every month without having to log in each time, you can set up autopay through your Just Energy account. Log in at justenergy.com, find the autopay or automatic payment section, and choose the date you want the payment to come out each month. You can select a full payment or a fixed amount.
Autopay uses the bank account or debit card you enter during setup. You can change or cancel autopay anytime by logging back into your account. If you cancel, you will need to make manual payments again, so mark your calendar or set a reminder so your bill does not become late.
What to do if your payment does not post
If you made a payment and it has been more than one business day and you do not see it reflected in your account, log back into justenergy.com and check your payment history. Your account shows all payments received, the dates they posted, and the amounts. If the payment is not there, call Just Energy customer service with your confirmation number (if you have one from an online or phone payment) or the date you mailed the check.
For mailed payments, Just Energy may need time to open and process the envelope. If you mailed it fewer than five business days ago, it may still be in transit. If it has been longer than seven business days since you mailed it and the payment still has not posted, ask customer service to investigate. Keep your canceled check or bank statement showing the payment as proof if there is a dispute.
Late payments and what happens next
If your payment does not reach Just Energy by the due date on your bill, your account becomes late. Just Energy may charge a late fee — the amount varies by state and by your contract terms, so check your bill or account agreement for the specific fee. A late payment also appears on your account history and may affect your credit report if it stays unpaid for 30 days or more.
If you know your payment will be late, contact Just Energy as soon as possible. Some customers can arrange a short extension or a payment plan. The sooner you call, the more options may be available. Do not wait until after the due date has passed.
Frequently Asked Questions
Can I pay Just Energy with a credit card?
Just Energy accepts debit cards and bank account payments online and by phone. Most utility companies do not accept credit cards because the processing fees are high. Check your bill or call customer service to confirm what payment methods are currently accepted.
What if I pay online but the payment shows as pending?
Pending means the payment has been submitted but has not yet posted to your account. Online payments typically move from pending to posted within one business day. If it stays pending longer than that, log back in or call customer service to confirm the payment went through.
Do I have to pay the full bill amount, or can I pay part of it?
You can pay any amount you choose, including a partial payment. However, if you do not pay the full amount by the due date, the unpaid balance will accrue a late fee and may be reported to credit agencies. Paying in full by the due date avoids these charges.
Is it safe to give Just Energy my bank account number online?
Just Energy's website uses encryption to protect your information. If you are uncomfortable entering your bank details online, you can pay by phone instead and speak to a representative, or mail a check. Both are secure alternatives.
How do I know if my check payment was received?
Log into your Just Energy account and check your payment history. Once the check is processed, it will appear there with the date it posted. If you mailed it more than seven business days ago and it still does not show, call customer service with the date you mailed it and the check amount.