Liberty Utilities lets you pay your bill through their website or mobile app without calling or visiting in person
Liberty Utilities operates in multiple states under different brand names — including Liberty, Black Hills Energy, and NorthWestern Energy — and each region's online payment system works the same basic way. You log in with your account number and password, review your bill, and choose to pay in full or set up a recurring payment. The payment goes through immediately for most methods, though some take one to two business days to post to your account.
You do not need to create a new account if you already receive a paper bill. Your account number appears on every bill, and that is your login username. If you have never set up online access, you will create a password the first time you visit the payment portal.
Key Takeaways
- Your account number from your paper bill is your username for online payment; you create your own password on first login.
- Liberty Utilities accepts bank account transfers, debit cards, and credit cards online, though credit card payments may include a small fee.
- You can set up automatic recurring payments so your bill pays on the same day each month without logging in again.
- Payments made before 5 p.m. your local time usually post the same day; payments after that time post the next business day.
Where to find the Liberty Utilities payment portal
Go to the Liberty Utilities website for your state or region. The main payment link is usually on the homepage under "Pay My Bill" or "Account Services." If you are unsure which Liberty Utilities company serves your address, check your paper bill — it will show the company name and the correct website URL.
You can also download the Liberty Utilities mobile app from the Apple App Store or Google Play Store. The app has the same payment features as the website and works offline to let you view your bill anytime.
How to log in and pay for the first time
Enter your account number in the username field. This is the number printed on your bill, usually at the top left or right. Click "Forgot Password" or "First Time User" to create a password. Liberty Utilities will ask you to verify your identity by answering a security question or confirming your service address.
Once you are logged in, select "Pay Now" or "Make a Payment." The system shows your current bill amount and due date. You can pay the full amount, a partial amount, or set up a future payment date if you do not want to pay immediately.
Payment methods and fees
Liberty Utilities accepts three main payment methods online: bank account transfer (ACH), debit card, and credit card. Bank transfers are free and are the fastest way to pay — the money leaves your account within one to two business days. Debit card payments are also free.
Credit card payments usually include a processing fee of 2 to 3 percent of your payment amount. This fee is added to your bill, not charged separately. If you use a credit card for rewards points, check whether the points value is worth the fee before you pay.
Setting up automatic recurring payments
After you make your first payment, you can choose to save your payment method and set up automatic payments. Select "Enroll in AutoPay" or "Set Up Recurring Payment" from your account dashboard. You choose the day of the month the payment should go through — many people pick the same day their paycheck arrives.
Automatic payments pull from your bank account or card on the date you select, every month until you cancel. You can change or stop automatic payments anytime by logging back into your account. Liberty Utilities sends a reminder email a few days before each automatic payment goes through.
What to do if your payment does not go through
If your payment fails, Liberty Utilities sends an email to the address on file explaining why — usually an expired card, insufficient funds, or a typo in your account number. Log back in and try again with corrected information. If the payment was supposed to be automatic and it failed, you will need to make a manual payment to avoid a late fee.
If you see a payment on your bill that you did not make, or if money was taken from your account twice, contact Liberty Utilities customer service right away. Keep your transaction confirmation number from the payment receipt — it helps them track down the issue faster.
Viewing your payment history and bill details online
Once you log in, your account dashboard shows all payments you have made in the past 12 to 24 months, depending on your region. Each payment shows the date it was processed, the amount, and the method used. You can also download or print past bills and view your usage history month by month.
If you need a receipt for a payment you made, most systems let you print it directly from your account. Some regions also email a receipt automatically after each payment. If you cannot find a receipt, customer service can look it up using your transaction date and amount.
Frequently Asked Questions
What if I do not have a bank account or debit card?
Liberty Utilities accepts credit cards online, though a fee applies. You can also pay by phone with a representative, by mail with a check, or in person at a payment location. Call the customer service number on your bill to find payment locations near you.
Can I pay someone else's Liberty Utilities bill online?
No, the online system requires you to log in with the account number and password. If you want to pay another person's bill, call customer service and ask about third-party payment options, or have the account holder set up a payment themselves and give you the login details.
How long does it take for my online payment to show up on my bill?
Bank transfers and debit card payments usually post within one to two business days. Credit card payments may take slightly longer. Once posted, the payment reduces your balance immediately and stops late fees from accruing.
What happens if I pay online but my bill is still marked overdue?
This usually means the payment has not posted yet. Check your transaction confirmation to see the expected posting date. If the posting date has passed and the bill still shows overdue, contact customer service with your confirmation number — they can manually update your account while the payment processes.
Can I set up automatic payments if I have an irregular income?
Automatic payments work best with steady income, but you can change the payment date each month or pause automatic payments temporarily. Log into your account anytime to adjust the date or amount before the payment goes through.