How to access your MDU Resources bill payment account online
To log in to your MDU Resources bill payment account, go to the MDU Resources website and look for the "Pay My Bill" or "Login" button, usually located in the top right corner or prominently displayed on the homepage. You will need your account number (found on your paper bill) and a password you created when you first registered. If you do not have an online account yet, you can create one by selecting "Register" or "New User" and following the setup steps.
Once you are logged in, you can view your current bill, see your payment history, set up automatic payments, and review your usage. The login portal works on both desktop and mobile browsers, so you can pay from home or on the go.
Key Takeaways
- Your account number appears on your paper bill and is required to log in or register for the first time.
- You can create an online account directly on the MDU Resources website if you do not already have one.
- Once logged in, you can view your bill, make one-time payments, and set up automatic monthly payments.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address.
Finding your account number before you log in
Your account number is printed on your MDU Resources bill, usually near the top or in a highlighted box. It is typically a series of numbers and may include letters. You will need this number to either log in if you already have an account or to register for a new account.
If you do not have a recent bill in front of you, you can call MDU Resources customer service and provide your name, address, and phone number to confirm your account number over the phone. This is faster than waiting for a new bill to arrive if you need to pay urgently.
Steps to register for a new online account
If you have never created an online account with MDU Resources, start by visiting the MDU Resources website and selecting the option to register or create a new account. You will be asked to enter your account number, service address, and either your phone number or email address to verify your identity.
After you verify your identity, you will create a username and password. Write down your password in a safe place, or use a password manager to store it. Once registration is complete, you can log in immediately and view your bill.
What to do if you cannot remember your password
On the MDU Resources login page, look for a link that says "Forgot Password" or "Forgot Your Login?" Click it and enter the email address or phone number associated with your account. MDU Resources will send you a password reset link or code.
Follow the link or enter the code on the next page, then create a new password. Make sure your new password is something you can remember, or store it securely in a password manager. You should be able to log in with your new password within a few minutes.
Making a payment after you log in
Once you are logged in, look for a "Pay Now," "Make a Payment," or "Pay My Bill" button. You will see your current bill amount and due date. You can choose to pay the full amount or a partial amount, and you can pay immediately or schedule a payment for a future date.
MDU Resources accepts payments by bank account (ACH transfer), debit card, or credit card. Bank account payments usually have no fee, while card payments may carry a small processing fee. Review the fee information before you confirm your payment method.
Setting up automatic monthly payments
If you want your bill paid automatically each month, log in and look for an option called "Autopay," "Automatic Payments," or "Recurring Payments." You will be asked to choose a payment method (bank account or card) and the date each month when you want the payment to go through.
Automatic payments mean you never have to remember to pay, and you reduce the risk of a late payment. You can change or cancel automatic payments at any time by logging back in and adjusting your settings. Keep an eye on your account to make sure the payment amount is correct each month, especially if your bill varies seasonally.
Troubleshooting common login problems
If you see an error message saying your account number or password is incorrect, double-check that you are entering them exactly as they appear. Account numbers are case-sensitive in some systems, and passwords always are. Make sure Caps Lock is not on by accident.
If you are still locked out after checking your information, try clearing your browser's cache and cookies, then attempt to log in again. If the problem continues, contact MDU Resources customer service by phone or through the "Contact Us" page on their website. A representative can verify your identity and help you regain access to your account.
Frequently Asked Questions
Do I need to create an account to pay my MDU Resources bill?
No. Most utility companies allow you to make a one-time payment without logging in by entering your account number on the payment page. However, creating an account lets you view your bill history, set up automatic payments, and track your usage over time, which many people find helpful.
Is it safe to pay my bill online through the MDU Resources website?
MDU Resources uses encryption and security measures to protect your payment information. Look for a padlock icon in your browser's address bar, which indicates a secure connection. Never share your login credentials with anyone, and avoid logging in on public Wi-Fi networks if possible.
Can I change my automatic payment date if it does not work for me?
Yes. Log in to your account, find your autopay settings, and select a new payment date. Changes usually take effect on your next billing cycle. If you need to change the date before your next payment is scheduled, contact customer service to make sure the change goes through in time.
What should I do if my payment does not show up in my account after I submit it?
Payments can take one to three business days to process depending on your payment method. Check your account a few days after you pay to confirm it went through. If more than three business days have passed and the payment still does not appear, contact MDU Resources with your confirmation number or receipt.
Can I view my bill online without creating an account?
Most utility websites let you view your current bill by entering your account number without logging in, though you may not see your full history. Creating an account gives you access to past bills, usage trends, and payment history all in one place.