Pay your MUD bill once without setting up autopay
Metropolitan Utilities District (MUD) in Omaha lets you pay your water, wastewater, and stormwater bill one time without enrolling in automatic payments. You can pay online through your MUD account, by phone, by mail, or in person at a payment location. The fastest route is the MUD website or phone line, both of which process payments the same day you submit them.
One-time payments do not create a recurring charge and do not require you to save payment information for future use. You choose when and how much to pay each time. This works well if you want to avoid autopay, pay only when you have funds available, or manage multiple accounts separately.
Key Takeaways
- MUD accepts one-time payments online at mudomaha.com, by phone at 402-554-7777, by mail, or at payment locations around Omaha.
- Online and phone payments process the same day and show on your account within 24 hours, while mail payments take 7 to 10 business days to post.
- You will need your MUD account number, which appears on your bill or in your online account, to make a payment.
- Paying online requires you to enter bank account or card details each time; MUD does not store payment information for one-time payments.
Pay online through the MUD website
Go to mudomaha.com and select "Pay My Bill" or "Make a Payment" from the homepage. You will be asked to enter your account number or service address. If you do not have your account number, you can search by the street address where service is provided.
Once you log in or find your account, select the amount you want to pay. You can pay the full balance, a partial amount, or a specific dollar figure. Then enter your payment method: checking account, savings account, or debit card. MUD charges no fee for bank account payments but may charge a small fee for credit card payments (the site will show the fee before you confirm).
Review the payment details and submit. You will receive a confirmation number immediately. The payment posts to your account within 24 hours, though it may take one to two business days to clear from your bank.
Pay by phone with MUD customer service
Call MUD at 402-554-7777 during business hours (Monday through Friday, 7 a.m. to 6 p.m., and Saturday 8 a.m. to 4 p.m. Central Time). Have your account number ready, along with the bank account or card you want to use.
A representative will confirm your account, tell you the current balance, and ask how much you want to pay. They will take your payment information over the phone and provide a confirmation number. Phone payments process the same day and appear on your account within 24 hours. Like online payments, MUD charges no fee for bank account payments but may charge a fee for card payments.
Pay by mail to MUD
Write a check or money order payable to "Metropolitan Utilities District" and include your account number on the check. Mail it to:
Metropolitan Utilities District P.O. Box 66 Omaha, NE 68102
Mail payments take 7 to 10 business days to reach MUD and post to your account. If your bill is due soon, mail is not the fastest option. Include only one check per envelope and write your account number clearly so the payment reaches the correct account.
Pay in person at MUD locations
MUD has payment drop boxes and customer service offices in Omaha where you can pay in person. The main customer service office is at 2505 N. 117th Street, Omaha, NE 68164. You can also drop off a check or money order at any MUD office during business hours.
Payments made in person at a staffed office are processed immediately and appear on your account the same day. Drop box payments are collected daily and post within one business day. Bring your account number or bill with you so staff can apply the payment to the correct account.
What information you need to pay
Your MUD account number is the main piece of information required. It appears on your bill in the upper right corner and in your online account under "Account Information." If you do not have your bill, you can find your account number by logging into mudomaha.com or calling 402-554-7777.
For online or phone payments, you will also need a checking account, savings account, or debit card. MUD does not accept credit cards for online payments, though some payment methods may have a small fee. Have the routing number and account number for your bank account, or the full card number and expiration date, ready before you start.
How long it takes for your payment to show
The speed of your payment depends on which method you choose. Online and phone payments are fastest because they process the same day and appear on your account within 24 hours. In-person payments at a staffed MUD office are processed immediately and show the same day, while drop box payments are collected daily and post within one business day. Mail is the slowest option, taking 7 to 10 business days from the time MUD receives your check.
| Payment Method | Processing Time | When It Shows on Your Account |
|---|---|---|
| Online | Same day | Within 24 hours |
| Phone | Same day | Within 24 hours |
| In person (staffed office) | Immediate | Same day |
| Drop box | Next business day | Within 1 business day |
| 7–10 business days | 7–10 business days |
If you need your payment to post before a due date, online or phone payments are the most reliable. In-person payments at a staffed office are fastest if you can reach one during business hours.
Frequently Asked Questions
Do I have to create an online account to pay once?
No. You can pay online without logging in by entering your account number or service address. However, creating a free account at mudomaha.com lets you view your balance and payment history anytime, which is helpful if you pay regularly.
Will MUD save my bank information if I pay online?
No. For one-time payments, you enter your bank or card details each time you pay. MUD does not store this information. If you want to save your payment method, you would need to enroll in autopay, which is a separate choice.
What happens if I pay more than I owe?
The extra amount becomes a credit on your account. MUD will apply it to your next bill automatically. If you want a refund instead, contact MUD at 402-554-7777 to request one.
Can I pay someone else's MUD bill?
Yes. You can pay any MUD account by entering that account number online or by phone. You do not need to be the account holder. Have the account number ready and specify the amount you want to pay.
Is there a fee for paying my bill?
MUD charges no fee for bank account payments. Credit card payments may have a small fee, which MUD shows you before you confirm the payment. Mail and in-person payments have no fee.