National Grid Revere's online payment options
National Grid Revere customers can pay their electric or gas bill online through the company's website, by phone, or through automatic bank transfers. The fastest route is the National Grid website itself — you log in with your account number and pay immediately with a debit card, credit card, or bank account. Payments typically post within one business day.
You do not need to create an online account to make a one-time payment. National Grid offers a guest payment option where you enter your account number, service address, and amount due without logging in. This takes about five minutes and works if you want to pay once without setting up recurring payments.
Key Takeaways
- You can pay online at the National Grid website without creating an account by using the guest payment option with your account number and service address.
- Setting up an online account lets you view your bill history, see your usage, and schedule automatic payments so you never miss a due date.
- Payments made online before 5 p.m. Eastern Time on a business day usually post the same day; weekend and holiday payments post the next business day.
- National Grid charges no fee for online payments made by bank transfer, but credit and debit card payments may include a processing fee that varies by payment processor.
- If your payment fails or you need to dispute a charge, contact National Grid customer service at the number on your bill within 30 days.
Creating a National Grid online account
Creating an account takes about 10 minutes and requires your account number, service address, and an email address. Go to the National Grid website, select "Create Account," and follow the prompts. You will receive a confirmation email — click the link in that email to activate your account.
Once your account is active, you can log in anytime to see your current bill, past bills going back several years, your daily or monthly usage, and estimated charges for the coming month. You can also set up automatic payments so money leaves your bank account on the same day each month, which prevents late fees if you forget to pay manually.
Paying with a bank account versus a card
National Grid does not charge a fee when you pay by bank transfer — you provide your routing number and account number, and the money moves directly from your bank to National Grid. This is the cheapest option if you are paying regularly.
Credit and debit card payments include a processing fee. The fee amount depends on which payment processor National Grid uses that day and typically ranges from 2 to 3 percent of your bill, though you will see the exact fee before you confirm payment. If you use a rewards credit card, the cash back or points may offset the fee, but check the math first.
Timing and posting dates for online payments
Payments submitted online before 5 p.m. Eastern Time on a business day (Monday through Friday, excluding holidays) post the same day. Payments submitted after 5 p.m. or on weekends and holidays post the next business day. National Grid considers a payment posted when it reaches their bank, not when you click submit.
Your bill due date is printed on your bill statement. If you pay after the due date, National Grid may charge a late fee. If you are cutting it close, call National Grid's automated payment line instead of paying online — phone payments sometimes post faster, though this is not may provide.
Setting up automatic payments
Automatic payments withdraw money from your bank account on a date you choose each month. To set this up, log into your National Grid account, go to "Billing and Payments," and select "Automatic Payments." You can choose to pay the full bill amount, a fixed amount you set, or a percentage of the bill.
You can change or cancel automatic payments anytime through your account. If you want to stop a payment that is scheduled for the next few days, do it at least two business days before the scheduled date. National Grid will send you an email reminder before each automatic payment is processed.
What to do if your online payment fails
If your payment is declined, National Grid will show you an error message on the payment screen. Common reasons include insufficient funds, an incorrect card number, or a mismatch between the address on your card and the address you entered. Fix the problem and try again immediately.
If you submitted payment but are unsure whether it posted, log into your account and check your payment history. You can also call National Grid customer service — the number is on your bill — and they can confirm whether the payment reached them. Keep your confirmation number from the payment screen in case you need to reference it.
Frequently Asked Questions
Can I pay my National Grid Revere bill by mail?
Yes. Your bill includes a payment stub and mailing address. Mail payments take 7 to 10 business days to post, so send them at least two weeks before your due date to avoid late fees. Online or phone payment is faster if your due date is soon.
What if I pay online but my account still shows a past-due balance?
Check your payment history in your online account to confirm the payment posted. If it shows as posted but your balance still appears past-due, wait one business day — sometimes the account summary updates slower than the payment record. If it does not clear after one day, call National Grid customer service.
Is it safe to enter my bank account number on the National Grid website?
National Grid uses encryption to protect your banking information during transmission. Your bank account number is no less safe on their payment page than it is when you write a check. If you are uncomfortable, use a credit or debit card instead, or pay by phone and speak to a representative.
Can I set up automatic payments for only part of my bill?
Yes. When you set up automatic payments, you can choose a fixed dollar amount rather than the full bill. This is useful if you want automatic payments to cover most of your bill and pay the remainder manually, or if your bill varies and you want a predictable payment.
What happens if I overpay my bill online?
The overpayment becomes a credit on your account and applies to your next bill. National Grid does not refund overpayments automatically. If you want a refund instead of a credit, contact customer service and request one — the process takes several weeks.