The fastest way to pay NMGC is through their website at www.nmgco.com/pay-bill
New Mexico Gas Company (NMGC) lets you pay your bill directly on their website without calling or visiting an office. You can pay with a debit card, credit card, or bank account transfer. The payment goes through immediately, and you get a confirmation number right away.
You do not need to create an account to make a one-time payment. If you want to set up automatic monthly payments or check your balance anytime, creating a free online account takes about five minutes and makes managing your bill easier going forward.
Key Takeaways
- Go to www.nmgco.com/pay-bill to pay online with a card or bank account without creating an account.
- You can pay by phone at the number on your bill, by mail with a check, or in person at an NMGC office, though online is fastest.
- Creating a free online account lets you set up automatic payments, view your bill history, and check your current balance anytime.
- Payment processing takes one business day for bank transfers and is immediate for card payments, but your bill due date does not change.
- If you are having trouble paying, NMGC has hardship programs and payment plans available — contact them before your bill becomes overdue.
What information you need to pay online
Have your bill in front of you when you go to www.nmgco.com/pay-bill. You will need your account number, which appears at the top of your bill. You will also need to know the amount you want to pay — either the full balance due or a partial payment.
If you are paying with a card, have your card number, expiration date, and the three-digit security code ready. If you are paying from a bank account, you will need your routing number and account number, which you can find at the bottom of a check or through your bank's website.
How to create an online account for easier future payments
Creating an account on NMGC's website takes about five minutes and is free. Go to www.nmgco.com, click "Create Account," and enter your account number, email address, and a password you choose. You will need to verify your email by clicking a link they send you.
Once your account is set up, you can log in anytime to see your current balance, view past bills, and set up automatic monthly payments. Automatic payments come out on a date you choose each month, so you never have to remember to pay. You can change or cancel automatic payments anytime through your account.
Other ways to pay if you cannot pay online
If you do not have internet access or prefer not to pay online, NMGC accepts payments by phone, mail, and in person. You can call the number on your bill to pay over the phone with a card or bank account. Payments made by phone are processed the same day.
To pay by mail, write a check, include your account number on the check, and mail it to the address shown on your bill. Mail payments take longer to process — usually five to seven business days — so send them early if your due date is coming up. You can also pay in person at an NMGC office during business hours, and the payment is recorded immediately.
What happens after you pay
When you pay online with a card, the payment is recorded right away and you get a confirmation number on the screen. Write down or save this number for your records. If you pay from a bank account, the payment takes one business day to process, and you will get a confirmation email.
Your payment will show on your account within one to two business days. If you set up automatic payments, you will get an email reminder before each payment is taken from your account. Keep your confirmation numbers and emails in case you ever need to prove you paid on time.
What to do if you cannot pay your full bill
If you cannot pay the full amount by the due date, contact NMGC before your bill becomes overdue. They offer payment plans that let you split your bill into smaller amounts over several months. You can call the number on your bill to ask about a payment plan, or discuss it through your online account if you have one.
NMGC also has hardship programs for customers facing financial difficulty. These programs may lower your bill, extend your payment deadline, or help you avoid service disconnection. The sooner you contact them, the more options you have. Do not wait until your service is shut off — that makes it much harder to restore.
Common mistakes to avoid when paying online
The most common mistake is entering the wrong account number. Double-check your account number against your bill before you submit payment. If you enter the wrong number, your payment may go to someone else's account or be rejected, and you will have to start over.
Another mistake is paying the same bill twice — once online and once by mail or phone. If you send a check in the mail and then pay online the same day, both payments will go through. Check your account a few days after paying to make sure the payment posted correctly. If you see a credit balance (money NMGC owes you), contact them to request a refund or have it applied to next month's bill.
Frequently Asked Questions
Does NMGC charge a fee to pay online?
NMGC does not charge a fee for paying online with a bank account transfer. If you pay with a credit card, a small processing fee may apply — the website will show you the fee before you confirm payment. Paying by debit card usually has no fee.
How long does it take for my payment to show up on my account?
Card payments show up immediately. Bank account transfers take one business day to process. Mail and in-person payments take three to five business days. Your bill due date does not change based on when you pay, so pay early if your due date is soon.
Can I pay someone else's NMGC bill online?
You can pay another person's bill if you have their account number, but NMGC's website is set up for the account holder to pay. If you want to pay regularly for someone else, contact NMGC to ask about adding yourself as an authorized payer on their account.
What if I lose my confirmation number?
Log into your online account and check your payment history — it will show all payments you have made and their confirmation numbers. If you do not have an account, call NMGC with your account number and they can look up your recent payments and provide a confirmation number.
Can I set up automatic payments and then cancel them later?
Yes. You can cancel automatic payments anytime through your online account or by calling NMGC. If you cancel, make sure you have another way to pay your bill so your service does not get disconnected. Canceling automatic payments does not cancel your account or your service.