Log in to your NIPSCO account at nipsco.com/login
Go to nipsco.com and click the login link in the top right corner. You will land on a page asking for your account number and password. Your account number appears on your paper bill in the upper left corner, or you can find it in any email NIPSCO has sent you about your account.
If you do not have a password yet, click "Forgot Password" or "Create Account" on that same login page. NIPSCO will ask for your account number, the service address on file, and your date of birth to verify your identity. You will then set a new password — make it at least 8 characters and include a mix of letters, numbers, and symbols so it is harder to guess.
Once you are logged in, your dashboard shows your current balance, due date, and usage history. From there, you can pay your bill, view past statements, report an outage, or update your contact information.
Key Takeaways
- Your NIPSCO account number is printed on your bill and needed to log in for the first time.
- You can pay online, by phone at 1-877-464-7726, by mail, or in person at a payment location.
- Setting up autopay through your online account prevents late payments and takes less than five minutes.
- If you forget your password, use the "Forgot Password" link on the login page rather than creating a new account.
Pay your bill after logging in
Once you are in your account, look for a "Pay Now" or "Make a Payment" button on the dashboard. Click it and you will see your current balance and due date. Enter the amount you want to pay — you can pay the full balance, a partial amount, or set up a payment for a future date.
NIPSCO accepts payment by bank account (ACH transfer), debit card, or credit card. Bank account payments are free and usually process within one business day. Debit and credit card payments charge a fee that NIPSCO displays before you confirm — typically between 2 and 3 percent of the payment amount.
After you submit payment, you will see a confirmation number on screen. Write it down or take a screenshot. NIPSCO will also email you a receipt, though it may take a few minutes to arrive.
Set up autopay to avoid missed payments
Autopay is the fastest way to ensure your bill gets paid on time every month. Log in, go to your account settings, and look for "Autopay" or "Automatic Payments." You will choose a payment method (bank account is free; cards charge a fee) and the day of the month you want the payment to come out.
NIPSCO will deduct your current bill amount automatically each month on that date. If your bill changes — which it does seasonally, especially for heating and cooling — the autopay amount changes with it. You can pause or cancel autopay at any time from the same settings page.
Autopay does not lock you into a contract. If you move, switch to a different utility, or simply want to stop, you can turn it off in seconds.
Other ways to pay if you cannot log in online
If you do not want to use the website or cannot access it, NIPSCO offers several alternatives. You can call 1-877-464-7726 to pay by phone with a debit or credit card. A representative can also help you set up autopay or answer questions about your account.
You can mail a check or money order to the address on your bill. Write your account number on the check so NIPSCO knows which account to credit. Mail payments take 7 to 10 days to process, so send them at least two weeks before your due date to avoid a late fee.
NIPSCO also accepts in-person payments at authorized payment locations in Indiana and Ohio. You can find the nearest one by searching "NIPSCO payment locations" or calling customer service.
Troubleshoot login problems
If you enter your account number and password but the system says they are incorrect, first check that you are on nipsco.com and not a similar-looking website. Scammers sometimes create fake login pages, so look for the padlock icon in your browser's address bar — it means the connection is secure.
If the padlock is there and your credentials still do not work, try the "Forgot Password" link again. Sometimes a password reset clears up a login issue. If that does not work, call 1-877-464-7726 and a representative can reset your account or help you create a new one.
If the website is slow or will not load at all, try a different browser or device. Clear your browser's cache (stored data) by going to settings and selecting "Clear browsing data." If the problem persists, it may be a temporary outage on NIPSCO's end — wait an hour and try again, or call customer service to confirm.
Understand what information you need before you pay
Before you log in, have your account number ready. It is a 10-digit number on your bill. If you cannot find your bill, check your email for a statement from NIPSCO, or call 1-877-464-7726 and a representative will read it to you.
You will also need to know your password, or be ready to reset it using your date of birth and service address. If you are paying someone else's bill (a family member or roommate), you will need their account number, not yours — NIPSCO does not allow one person to manage another's account without written authorization.
Frequently Asked Questions
Can I pay my NIPSCO bill without creating an online account?
Yes. You can pay by phone at 1-877-464-7726, by mail, or at an in-person payment location. You will need your account number either way, but you do not have to set up a login.
Does NIPSCO charge a fee to pay online?
No fee if you pay by bank account transfer (ACH). Credit and debit card payments charge a fee of roughly 2 to 3 percent, which NIPSCO shows you before you confirm the payment.
What if I pay online but my payment does not show up on my bill?
Bank transfers usually post within one business day. Card payments may take 2 to 3 business days. If it has been longer, log back in and check your payment history to confirm it went through. If you see the payment listed but your balance has not changed, contact NIPSCO at 1-877-464-7726.
Can I change my autopay date after I set it up?
Yes. Log in, go to your autopay settings, and select a new date. The change takes effect on your next billing cycle, not immediately.
What should I do if I think someone else is accessing my NIPSCO account?
Change your password right away by clicking "Forgot Password" on the login page. Then call 1-877-464-7726 to report the suspicious activity. NIPSCO can review your account history and help you secure it.