Where and how to pay your Piedmont Natural Gas bill
Piedmont Natural Gas (now part of Atmos Energy) gives you several ways to pay your bill. You can pay online through their website, by phone, by mail, or in person at a payment location. The fastest and most convenient option for most people is online payment through your account on their website — you can do this any day, any time, and see the payment post within one to two business days.
To pay online, log into your account at piedmontng.com (or the Atmos Energy site if you've been moved to their system), enter your bill amount, and choose your payment date. You can set up a one-time payment or enroll in automatic monthly payments so you never have to remember. If you don't have an online account yet, you can create one using your account number, which appears on your paper bill.
If you prefer not to pay online, you can call Piedmont Natural Gas's payment line at 1-800-752-7504 to pay by phone with a debit card or bank account. Payments made by phone are processed the same day if you call before 5 p.m. Eastern time on a business day. You can also mail a check or money order to the address shown on your bill — allow 7 to 10 days for mail delivery and processing.
Key Takeaways
- Online payment through piedmontng.com is the fastest option and takes one to two business days to post to your account.
- Phone payments (1-800-752-7504) process the same day if you call before 5 p.m. on a business day.
- Automatic monthly payments save you time and help you avoid late fees by paying on the same day each month.
- If you mail a check, allow 7 to 10 days for it to arrive and be processed, so plan ahead to avoid a late payment.
- Your account number on your bill is what you need to set up online payments or pay by phone.
Setting up automatic payments to avoid late fees
Automatic payments are the easiest way to make sure your bill gets paid on time every month. Once you enroll, the amount is withdrawn from your bank account or charged to your card on a date you choose — usually a few days after your bill arrives. You can change the payment date or the amount at any time through your online account.
To set up automatic payments, log into your account on piedmontng.com, go to the billing or payment section, and select the automatic payment option. You'll enter your bank account number and routing number, or your debit or credit card details. Piedmont Natural Gas does not charge a fee for automatic payments from a bank account, though some credit card companies may charge a cash advance fee if you use a credit card.
If you want to stop automatic payments, you can do so online or by calling customer service at 1-800-752-7504. Make sure to cancel at least one billing cycle before your next payment date so the company has time to process the cancellation.
What to do if you can't pay your full bill on time
If you're having trouble paying your bill, contact Piedmont Natural Gas before your due date. The company offers payment plans that let you spread the cost over several months instead of paying the full amount at once. You can discuss a plan by calling 1-800-752-7504 and speaking with a representative.
Piedmont Natural Gas also has programs for customers with low income or those facing hardship. These programs may help lower your monthly bill or provide one-time assistance. Ask about the Low Income Home Energy Assistance Program (LIHEAP) when you call — this is a federal program that helps pay heating and cooling bills for households that meet income limits. Your local community action agency can also tell you whether you meet the income requirements and help you through the process.
If your service has been shut off due to non-payment, you can request reconnection by paying the full past-due amount plus any reconnection fee. Reconnection usually happens within one to two business days. Some customers may be able to negotiate a payment plan to avoid immediate full payment.
Understanding your bill and payment due dates
Your Piedmont Natural Gas bill shows your account number, the amount due, and the due date — usually 20 to 25 days after the bill is mailed. The bill also breaks down your charges: the cost of the gas you used, delivery charges, taxes, and any other fees. If you have questions about specific charges, you can call customer service at 1-800-752-7504.
Late payments usually trigger a late fee after a certain number of days past the due date. The exact fee and timing depend on your service area, so check your bill or call to confirm. Paying even one day late can result in a fee, so if you're cutting it close with a mailed check, consider paying online or by phone instead.
If you receive a bill you believe is wrong, contact Piedmont Natural Gas within 30 days of receiving it. The company will investigate and send you a written response. You don't have to pay the disputed amount while the investigation is underway, but you should still pay any undisputed charges to avoid a late fee.
Payment methods and processing times
Different payment methods take different amounts of time to reach your account. Online payments and phone payments are the fastest — they post within one to two business days. Payments made in person at a Piedmont Natural Gas office or authorized payment location may post the same day or within one business day. Mailed checks take the longest because of mail delivery time, so allow 7 to 10 days total.
If you're close to your due date and worried a payment won't arrive in time, use online or phone payment instead of mailing a check. The payment date is the date the company receives or processes your payment, not the date you send it. A check postmarked two days before the due date might not arrive until after the due date, triggering a late fee.
Paying your bill if you've moved or changed contact information
If you've moved to a new address in Piedmont Natural Gas's service area, update your address with the company before you move so your bills go to the right place. You can do this online through your account or by calling 1-800-752-7504. If you've already moved and bills are going to your old address, contact the company right away to redirect them.
If you've changed your phone number or email address, update that information in your online account so the company can reach you about your bill. You can also choose to receive your bill by email instead of paper mail, which speeds up delivery and makes it easier to pay online.
Frequently Asked Questions
Is there a fee to pay my Piedmont Natural Gas bill online?
No, there is no fee to pay online through piedmontng.com. Automatic payments from a bank account are also free. If you pay by phone with a debit card, there is no fee, but some credit card companies may charge a cash advance fee if you use a credit card.
What happens if I miss my due date?
A late fee is usually added to your account after a certain number of days past the due date. The exact timing and amount depend on your service area. If you continue to miss payments, your service may be shut off. Contact the company immediately if you've missed a payment to discuss a plan.
Can I pay my bill in person?
Yes, you can pay in person at a Piedmont Natural Gas office or at authorized payment locations in your area. Call 1-800-752-7504 to find the nearest location. Payments made in person usually post within one business day.
How do I know if my payment went through?
Log into your online account to see your payment history and current balance. You can also call 1-800-752-7504 to confirm a payment. Online and phone payments show a confirmation number right away, though the payment may take one to two business days to post to your account.
Can I change my automatic payment date or amount?
Yes, you can change your automatic payment date or amount anytime through your online account. Log in, go to the payment settings, and update the information. Changes usually take effect within one to two billing cycles.