Piedmont Natural Gas online payment basics
Piedmont Natural Gas (also called Piedmont Natural Gas Company) lets you pay your bill online through their website or mobile app. You can set up a one-time payment, schedule recurring payments, or view your bill before you pay. The service is free — Piedmont does not charge a fee for online payments made directly through their system.
To pay online, you will need your account number (found on your bill) and a way to pay: a bank account for ACH transfer, or a debit or credit card. Payments made before the due date shown on your bill will not trigger a late fee. If you pay after the due date, a late charge applies.
Key Takeaways
- Piedmont Natural Gas offers free online bill payment through their website or mobile app using your account number and bank account or card.
- One-time payments and automatic recurring payments are both available, and you can view your bill before you pay.
- Payments made before your due date will not incur a late fee, but payments after that date will trigger a late charge.
- If you cannot access the Piedmont website or app, you can also pay by phone or mail, though these methods may take longer to process.
Steps to pay through the Piedmont website
Go to piedmontng.com and look for the "Pay My Bill" or "Billing" section on the homepage. You will be asked to log in or create an account. If you do not have an online account yet, you can create one by entering your account number and other identifying information (usually your service address and phone number or last name).
Once logged in, select the bill you want to pay. You will see the amount due and the due date. Choose whether you want to make a one-time payment or set up automatic payments. Enter your payment method — bank account (ACH) or debit/credit card — and confirm the payment amount and date. You will receive a confirmation number immediately.
Keep your confirmation number for your records. The payment will post to your account within one to three business days if you pay by ACH, or the same day if you pay by card (though the charge may take longer to appear on your card statement).
Using the Piedmont Natural Gas mobile app
The Piedmont Natural Gas mobile app is available on iOS and Android. Download it from the App Store or Google Play, then log in with the same username and password you use on the website. The payment process is identical to the website: select your bill, choose your payment method, enter the amount and date, and confirm.
The app also lets you view your bill, check your account balance, and see your payment history. Some users find the app faster for quick one-time payments, especially if you already have a payment method saved.
Setting up automatic payments
Automatic payments (sometimes called "autopay" or "recurring payments") deduct money from your bank account or card on the same date each month. This means you will not have to remember to pay your bill, and you will avoid late fees as long as your account has enough funds.
To set up automatic payments, log into your Piedmont account online or in the app, go to the payment section, and select "Automatic Payment" or "Recurring Payment." Choose the date you want the payment to come out each month — many people choose a date shortly after they receive their paycheck. You can change or cancel automatic payments at any time through your account.
If your bill amount varies month to month (which is normal for natural gas, especially in winter), Piedmont will charge you the full amount due each month, not a fixed amount. Check your bill each month to make sure the charge is correct.
What to do if you cannot pay online
If you do not have internet access or prefer not to pay online, Piedmont accepts payments by phone and by mail. To pay by phone, call Piedmont's customer service number (found on your bill) and speak to a representative. They will take your payment information over the phone. This method is available during business hours.
To pay by mail, write a check or money order, include your account number on the payment, and mail it to the address shown on your bill. Mail payments take longer to process — typically five to seven business days — so send your payment early if your due date is approaching.
Some Piedmont customers can also pay in person at authorized payment locations. Call customer service to learn about there is a location near you.
Troubleshooting common online payment problems
If you cannot log into your account, try resetting your password using the "Forgot Password" link on the Piedmont website. If you do not remember your username, you can usually retrieve it by entering your account number and other identifying information. If you still cannot access your account, call Piedmont customer service and they can help you regain access or process a payment over the phone.
If your payment was rejected (for example, because your card was declined or your bank account did not have enough funds), you will see an error message on the screen. Fix the problem — update your card information, make sure your account has funds, or use a different payment method — and try again. Do not wait to resubmit; a rejected payment does not count as a late payment, but your bill is still due by the due date.
If you made a payment but do not see it reflected in your account balance after three business days, contact Piedmont customer service with your confirmation number. They can look up the payment and tell you when it will post.
Frequently Asked Questions
Does Piedmont charge a fee to pay my bill online?
No. Piedmont does not charge a fee for online payments made directly through their website or app. If you use a third-party payment service or pay by credit card through a payment processor, that service may charge a fee, but Piedmont's own system is free.
How long does it take for an online payment to show up on my bill?
ACH payments (from your bank account) typically post within one to three business days. Card payments may post the same day, though your card issuer may take longer to remove the charge from your available balance. Always allow time for processing when paying close to your due date.
Can I change or cancel an automatic payment after I set it up?
Yes. Log into your Piedmont account online or in the app, go to your automatic payment settings, and select the option to modify or cancel. Changes take effect on your next scheduled payment date. If you need to cancel immediately, call customer service.
What happens if I pay my bill early?
Paying early is always safe and will not cause any problems. Your payment will be credited to your account, and you will not owe anything until your next bill is due. Some customers pay early to avoid the rush near the due date or to manage their cash flow.
Can I pay someone else's Piedmont bill online?
You can pay a bill if you have the account number and access to the account (either through your own login or by being listed as an authorized user). If you want to pay a family member's or friend's bill and you do not have account access, contact Piedmont customer service — they can tell you what information you need to provide.