Log in to AES Ohio bill pay through the company's online portal or mobile app
AES Ohio (formerly DP&L in some areas) lets you view and pay your electric or gas bill online using their bill pay portal. To log in, go to the AES Ohio website, find the "Pay My Bill" or "Login" button, and enter your account number and password. If you do not have an online account yet, you will need to create one first using your service address and account information from a recent bill.
The login process is the same whether you use a computer or the AES Ohio mobile app. Once you are logged in, you can see your current balance, payment history, and due dates. You can also set up automatic payments so your bill is paid on the same day each month without you having to log in again.
Key Takeaways
- You need your account number (found on your AES Ohio bill) and a password to log in to the online portal.
- If you do not have an online account, you can create one on the AES Ohio website using your service address and recent bill information.
- The mobile app and website use the same login credentials, so you can pay from either one.
- Setting up automatic payments through your online account means you never have to remember a due date again.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address.
Finding your account number before you log in
Your AES Ohio account number appears on every bill you receive. Look for it near the top of the bill, usually labeled "Account Number" or "Service Account Number." It is typically a string of numbers that may include letters. Write this number down before you try to log in for the first time, because you will need it to create your online account.
If you do not have a recent bill, you can find your account number by calling AES Ohio customer service. The phone number is on any past bill or statement you have. When you call, have your service address ready so they can look up your account.
Creating a new online account if you do not have one
Go to the AES Ohio website and look for a link that says "Create Account," "Register," or "Sign Up." Click it and you will be asked to enter your account number, service address, and the zip code where your service is located. AES Ohio will verify this information against their records.
Next, you will create a username and password. Your password should be at least 8 characters long and include a mix of letters, numbers, and symbols — this makes it harder for someone else to guess. Write your password down in a safe place, or use a password manager to store it. After you submit this information, your account is active and you can log in right away.
What to do if you cannot log in
If you enter your account number and password but the system says they are wrong, first check that you are typing them correctly. Passwords are case-sensitive, which means capital letters and lowercase letters are different. If you are still locked out, click the "Forgot Password" link on the login page.
The "Forgot Password" process usually asks you to enter your account number and email address. AES Ohio will send you a link to reset your password. Check your email (including your spam folder) for this link. Click it and create a new password. If you do not receive an email within a few minutes, check that you entered the correct email address, or call AES Ohio customer service for help.
Paying your bill once you are logged in
Once you log in, you will see your account summary, which shows your current balance and due date. To make a one-time payment, look for a button or link that says "Pay Now," "Make a Payment," or "Pay Bill." Click it and you will be asked how much you want to pay and what date you want the payment to go through.
AES Ohio accepts payments by bank account (checking or savings) or debit card. Payments by bank account usually have no fee and take one to two business days to post. Debit card payments may have a small fee and also take one to two business days. Credit card payments are usually not available through the bill pay portal. Before you confirm your payment, review the amount and date one more time to make sure everything is correct.
Setting up automatic payments to avoid missed due dates
If you want your bill paid automatically each month, log in and look for an option called "Automatic Payments," "Recurring Payments," or "Autopay." You will be asked to choose a payment date (for example, the 15th of each month) and whether you want to pay your full balance or a set amount each time.
Most people choose to pay the full balance on the due date shown on their bill. This way, you never have to remember to log in or worry about late fees. You can change or cancel automatic payments at any time by logging back in and updating your settings. If you cancel, make sure you have another way to pay your next bill so you do not miss the due date.
Keeping your login information safe
Never share your account number or password with anyone, even if they say they work for AES Ohio. AES Ohio employees will never ask for your password over the phone or in an email. If someone contacts you asking for this information, hang up or delete the email and call AES Ohio directly using the number on your bill.
Log out of your account when you are done paying your bill, especially if you are using a shared computer or phone. On a personal device, logging out is less critical, but it is still a good habit. If you think someone else has accessed your account, change your password right away and call AES Ohio to report it.
Frequently Asked Questions
What if I do not have an email address to create an account?
You will need an email address to create an online account and to reset your password if you forget it. If you do not have one, you can create a free email account through Gmail, Yahoo, or Outlook. Once you have an email address, you can use it to set up your AES Ohio account.
Can I pay my AES Ohio bill without logging in online?
Yes. You can pay by phone by calling the number on your bill, by mail by sending a check to the address shown on your statement, or in person at an AES Ohio payment location. You can also set up automatic payments through your bank's bill pay service without using the AES Ohio website. However, logging in online is usually the fastest and easiest way.
Is it safe to enter my bank account information on the AES Ohio website?
AES Ohio uses encryption to protect your banking information, which means it is scrambled so others cannot read it. The website is secure if you see a padlock icon in your browser's address bar. Never enter your information on a website that does not have this padlock, and always make sure you are on the real AES Ohio website before you log in.
How long does it take for a payment to show up in my account after I log in and pay?
Bank account payments usually post within one to two business days. Debit card payments also take one to two business days. Automatic payments post on the date you choose. You can log back in anytime to check your payment history and confirm that your payment went through.
What should I do if I see charges on my bill that I do not recognize?
Log in to your account and review your bill details. If you see something wrong, call AES Ohio customer service right away with your account number and the date of the charge. Do not ignore it — the sooner you report it, the sooner they can investigate and correct any errors.