Clark PUD bill payment options and where to find them
Clark Public Utilities District (Clark PUD) serves about 200,000 customers in southwestern Washington. You can pay your bill online through their website, by phone, by mail, or in person at their office in Vancouver. The fastest way is online at clarkpud.com — you can set up a one-time payment or enroll in automatic monthly payments from your bank account.
If you prefer not to use the internet, call Clark PUD's customer service line at 1-800-562-3014 to pay by phone with a debit or credit card. There is no fee for paying by phone. You can also mail a check to the address printed on your bill, though mail typically takes 7 to 10 days to arrive and process.
In-person payment is available at Clark PUD's main office at 1220 Washington Street in Vancouver during business hours. Some customers also pay at local grocery stores or payment centers that accept utility bills, though availability varies by location — call ahead to confirm.
Key Takeaways
- Online payment at clarkpud.com is the fastest option and takes effect within one business day.
- Phone payments at 1-800-562-3014 work with debit or credit cards and carry no fee.
- Automatic monthly payments from your bank account prevent late payments and require only a one-time setup.
- Mailed checks take 7 to 10 days to process, so send them at least two weeks before your due date to avoid a late fee.
- Clark PUD charges a late fee if payment arrives after the due date shown on your bill.
Setting up automatic payments to avoid missed due dates
Automatic payments are the easiest way to ensure your bill is paid on time every month. You can set this up on clarkpud.com by logging into your account and selecting the autopay option. You will need your bank account number and routing number, which appear on the bottom left of any check you write.
Once enrolled, Clark PUD will withdraw the full amount due from your account on or shortly after your due date each month. You can change or cancel automatic payments anytime through your online account. If your bill amount varies significantly from month to month, you can still use autopay — it will charge whatever the current bill is.
If you do not have online access or prefer to set up autopay by phone, call customer service at 1-800-562-3014 and a representative can enroll you over the phone. You will need your bank account and routing number ready.
Understanding your Clark PUD bill and what you are paying for
Your Clark PUD bill includes several charges: the energy charge (based on kilowatt-hours used), a customer charge (a fixed monthly fee), and any taxes or regulatory fees. The energy charge is what varies month to month based on your usage. The customer charge stays the same and covers Clark PUD's costs to maintain your connection.
Your bill also shows your current meter reading and your previous meter reading, so you can calculate your usage yourself if you want to verify the amount. The due date is clearly marked, and any balance you owe from a previous month will appear as "previous balance" at the top of the bill.
If your bill seems unusually high, check whether you used more energy than normal — heating in winter or air conditioning in summer can spike usage. You can also contact Clark PUD to ask about your usage patterns or to request a meter check if you think the meter is reading incorrectly.
What to do if you cannot pay your bill on time
If you know you will miss your due date, contact Clark PUD before the bill becomes late. Call 1-800-562-3014 and explain your situation. Clark PUD may be able to set up a payment plan that lets you pay in installments rather than all at once.
Clark PUD also has a Low-Income Rate Assistance Program (LIRAP) for customers whose household income falls below 150% of the federal poverty level. This program reduces your monthly bill. You can learn more about LIRAP and how to apply by calling customer service or visiting clarkpud.com.
If your service is disconnected due to non-payment, you will need to pay the full past-due amount plus a reconnection fee to restore power. Reconnection typically happens within one business day of payment. Avoiding disconnection is much simpler than dealing with reconnection, so reaching out early is worth it.
Online account management and viewing your payment history
Create an online account at clarkpud.com to view your bills, make payments, and track your usage. You will need your account number (found on your bill) and your service address to set up an account. Once logged in, you can see your current bill, past bills going back several years, and your monthly usage history.
The usage history is useful if you want to understand your energy patterns — you can see which months you used the most energy and compare year to year. This information can help you decide whether energy-saving changes are actually working.
Your online account also shows your payment history, so you can confirm that a payment you made has been received and processed. Payments made online typically post within one business day.
Payment deadlines and late fees
Your due date is printed on your bill. If payment is not received by that date, Clark PUD charges a late fee. The amount of the late fee varies but is typically a percentage of your bill or a flat fee — check your bill or call customer service to confirm the current late fee amount.
If you pay online, your payment posts within one business day. If you mail a check, allow at least 10 business days for it to arrive and be processed. If your due date falls on a weekend or holiday, Clark PUD typically extends the deadline to the next business day, but do not rely on this — pay early instead.
If you have a payment arrangement or are enrolled in a assistance program, your due date may be different from the standard due date. Check your bill or your account online to confirm your specific due date.
Frequently Asked Questions
Can I pay my Clark PUD bill with a credit card online?
Yes, you can pay with a credit or debit card on clarkpud.com. You can also pay by credit or debit card over the phone at 1-800-562-3014. Clark PUD does not charge a fee for online or phone payments.
What happens if I pay my bill late?
Clark PUD charges a late fee if your payment arrives after the due date. The fee amount varies — check your bill or call 1-800-562-3014 to confirm the current amount. If you continue to miss payments, your service may be disconnected after a certain period of non-payment.
How do I change my payment method or cancel automatic payments?
Log into your account at clarkpud.com and update your payment settings anytime. If you enrolled in autopay by phone, you can cancel it the same way — call 1-800-562-3014 and ask a representative to remove automatic payments from your account.
Can I set up a payment plan if I owe a large past-due balance?
Yes. Call Clark PUD at 1-800-562-3014 and explain your situation. A representative can discuss payment plan options with you. Clark PUD may also refer you to LIRAP or other assistance programs if your income is low.
How long does it take for an online payment to show up on my account?
Online payments typically post within one business day. You can check your payment status by logging into your account at clarkpud.com. If you need the payment to post immediately, call customer service to confirm it was received.