Where to pay your York County gas bill
If you receive gas service in York County, Pennsylvania, your bill comes from one of two suppliers: UGI Utilities (which serves most of the county) or Equitable Gas Company (which serves a smaller area). The payment methods and account management differ slightly between them, so the first step is confirming which company sends your bill.
Check the top of your gas bill for the company name and account number. This tells you exactly where to send payment and which online portal to use. Both companies accept payments by mail, phone, and online, though online payment is fastest and leaves no room for mailing delays.
Key Takeaways
- UGI Utilities serves most York County gas customers; Equitable Gas serves a smaller portion — check your bill to confirm which one you use.
- Online payment through each company's website is the fastest method and shows as posted immediately, while mailed checks take 7 to 10 business days.
- Both companies offer automatic monthly payments (budget billing) that can smooth out seasonal price swings if you set it up before your next bill cycle.
- If you fall behind on payments, contact your gas company directly before the account is shut off — most have hardship programs that pause disconnection while you catch up.
Paying UGI Utilities online or by phone
UGI Utilities operates an online payment portal at www.ugi.com. Log in with your account number (found on your bill) and set up a username and password if you do not already have one. From there you can pay a single bill, set up automatic monthly payments, or view your payment history.
If you prefer to pay by phone, call UGI's customer service line at 1-800-276-2722. Have your account number and payment method (debit card or bank account) ready. Phone payments are processed the same day if you call before 5 p.m. Eastern time on a business day.
Mailing a check is also an option. Your bill includes a payment coupon with the mailing address. Mail checks at least 10 business days before the due date to ensure they arrive on time. UGI does not accept cash payments by mail.
Paying Equitable Gas online or by phone
Equitable Gas customers can pay online at www.equitablegas.com. Create an account using your account number, then log in to pay your bill or set up automatic payments. Online payments post within one business day.
To pay by phone, call Equitable Gas at 1-800-352-7711. Have your account number and a debit card or bank account information ready. Like UGI, phone payments made before 5 p.m. on a business day are processed the same day.
You can also mail a check to the address shown on your bill. Include the payment coupon to ensure the payment reaches the correct account. Allow 10 business days for mailed payments to arrive and post.
Setting up automatic payments to avoid late fees
Both UGI and Equitable offer automatic monthly payments, sometimes called budget billing. This means the same amount is withdrawn from your bank account or charged to your card each month, regardless of whether your actual usage is higher or lower. At the end of the year, the company reconciles what you actually owe and adjusts your next bill.
Automatic payments reduce the risk of missing a due date and incurring a late fee (typically 1.5% of the bill amount). They also make budgeting easier because your gas cost is predictable. You can set up automatic payments through either company's online portal or by calling customer service.
You can cancel automatic payments at any time by logging into your account or calling the company. If you do cancel, you return to receiving a bill each month and paying it manually.
What to do if you cannot pay on time
If you know you will miss a payment deadline, contact your gas company before the bill becomes overdue. Both UGI and Equitable have hardship programs that can pause disconnection while you work out a payment plan. These programs are not automatic — you have to call and ask.
UGI's hardship program can be reached at 1-800-276-2722. Equitable's is available at 1-800-352-7711. Be ready to explain your situation and discuss what you can afford to pay each month. The company may ask for proof of income or other documentation.
Pennsylvania also has utility assistance programs run through the Department of Human Services. If you are struggling with gas bills, contact your local county assistance office or call 211 to find programs in your area. These programs can pay part or all of your bill if you meet income requirements, though funding is limited and programs sometimes close when money runs out.
Understanding your bill and due date
Your gas bill shows the amount due and the due date near the top. The due date is typically 20 to 25 days after the bill is issued. If the due date falls on a weekend or holiday, payment is due the next business day.
Your bill also shows your account number, the billing period (the dates your meter was read), and your usage in therms (a unit of gas measurement). If you use significantly more gas than usual, check whether the bill reflects an actual meter reading or an estimate. Estimated bills can be higher or lower than what you actually owe.
If you spot an error on your bill — a charge you do not recognize, a meter reading that seems wrong, or a duplicate charge — contact your gas company within 30 days. Both UGI and Equitable have dispute procedures that allow you to challenge charges while the investigation is underway.
Avoiding common payment mistakes
The most common mistake is mailing a check too close to the due date. The post office cannot may provide delivery within a specific timeframe, so a check mailed three days before the due date may arrive late and trigger a late fee. Mail at least 10 business days early, or use online or phone payment instead.
Another mistake is paying the wrong account number. If you have moved within York County or switched between UGI and Equitable, make sure you are paying the current account number on your current bill. Paying an old account number will not credit your current bill and may result in a late fee.
A third mistake is assuming automatic payments are set up when they are not. After you request automatic payments, log back into your account a few days later to confirm the setup was successful. If it failed, you will still receive a bill and need to pay it manually.
Frequently Asked Questions
Can I pay my York County gas bill in person at a local office?
UGI and Equitable do not accept in-person payments at local offices. You must pay online, by phone, or by mail. Some grocery stores and payment centers (like Western Union or MoneyGram) may accept utility payments for a fee, but this is not an official payment method and can cause delays in posting.
What happens if I pay late?
A late fee (typically 1.5% of your bill) is added if payment arrives after the due date. If you remain unpaid for 30 to 45 days, the company may issue a disconnection notice. If you do not pay or contact the company within the notice period, your gas service will be shut off. Reconnection requires payment of the full balance plus a reconnection fee.
Can I set up a payment plan if I owe multiple months of bills?
Yes. Call UGI at 1-800-276-2722 or Equitable at 1-800-352-7711 and explain your situation. The company can arrange a payment plan that spreads your arrears over several months while you continue paying current bills. You must stick to the agreed schedule or risk disconnection.
Is there a difference between paying online and paying by phone?
Both are processed the same day if you pay before 5 p.m. on a business day. Online payment is slightly faster because it is instant, while phone payments may take a few hours to process. Both are safer than mailing a check because there is no risk of the payment being lost in the mail.
What if I do not have a bank account or debit card?
Mailing a check or money order is your best option. Some community organizations and libraries offer bill-pay assistance and may help you mail a payment. You can also ask the gas company whether they accept prepaid debit cards or other payment methods.