Log in to your Pepco account at pepco.com
Go to pepco.com and click the "Login" button in the top right corner. Enter your account number (found on your bill) and your password. If you do not have an online account yet, you will need to create one first by clicking "Register" and providing your name, email, and account number.
Once you are logged in, your dashboard shows your current balance, due date, and recent payment history. You can see your bill amount and the date it is due before you pay anything.
If you forget your password, click "Forgot Password" on the login page. Pepco will send a reset link to the email address on file. Check your spam folder if you do not see it within a few minutes.
Key Takeaways
- Your Pepco account number appears on your paper bill and is required to log in or create an online account.
- You can pay your bill online, by phone at 1-833-752-3732, or by mail using the payment stub on your bill.
- Online payments typically post within one business day, but mailed checks take seven to ten business days.
- Setting up automatic payments through your online account prevents missed due dates and late fees.
- Pepco offers budget billing and other payment plans if your bill varies significantly month to month.
Pay your bill after logging in
Once logged in, look for a "Pay Bill" or "Make a Payment" button on your dashboard. Click it and enter the amount you want to pay. You can pay the full balance or a partial amount.
Pepco accepts payment by bank account (ACH transfer) or debit card. Bank transfers usually have no fee. Debit card payments may include a small processing fee, which Pepco will show you before you confirm the payment.
After you submit payment, you will see a confirmation number. Write this down or take a screenshot. Your payment posts to your account within one business day.
Set up automatic payments to avoid late fees
Automatic payments remove the need to log in and pay each month. In your online account, go to "Billing" or "Payment Settings" and select "Autopay" or "Automatic Payments." Choose the date you want Pepco to withdraw money each month—usually the due date or a few days before.
You can set autopay to charge your full bill amount or a fixed amount each month. If you choose a fixed amount, you will still need to check your balance occasionally to make sure you are not falling behind.
You can pause or cancel autopay anytime through your account settings. Pepco will send you a reminder email before each automatic payment is processed.
Other ways to pay if you cannot use the website
If you do not want to pay online, you have other options. Call Pepco's payment line at 1-833-752-3732 to pay by phone using a bank account or debit card. Phone payments are available 24 hours a day, seven days a week.
You can also mail a check or money order to the address on your bill. Include the payment stub so Pepco knows which account the payment is for. Mailed payments take seven to ten business days to reach Pepco's office and post to your account, so send it early if your due date is soon.
Some Pepco customers can pay in person at authorized payment locations in their area. Call 1-833-752-3732 to ask if there is a location near you.
Understand your bill before you pay
When you log in, take a moment to review what you are paying for. Your bill shows your usage for the billing period, the rate Pepco charged per kilowatt-hour, and any taxes or fees. If the amount seems unusually high, check whether you used more electricity than normal or whether rates changed.
Your bill also lists any credits or adjustments Pepco applied—for example, a credit for a billing error or a discount if you are enrolled in a low-income program. Make sure these are correct before you pay.
If you see a charge you do not recognize or think your bill is wrong, contact Pepco at 1-833-752-3732 before paying. They can explain the charge or investigate if there is an error.
Manage your account settings and payment history
Your online account lets you do more than just pay. You can view your last 24 months of bills, download statements, and see a graph of your usage over time. This information helps you spot patterns—for example, whether your bill spikes in summer or winter.
You can also update your contact information, change your email address, and set up notifications so Pepco alerts you when your bill is ready or when a payment is due. These reminders help prevent accidental late payments.
If you move or want to close your account, you can request a final bill through your online account or by calling 1-833-752-3732.
What to do if you cannot pay your full bill
If you cannot pay the full amount by the due date, contact Pepco before the bill becomes overdue. Call 1-833-752-3732 and ask about a payment plan or extension. Pepco may be able to spread your payment across two or more months without charging a late fee, depending on your account history.
Pepco also offers budget billing, which averages your annual usage and charges you the same amount each month. This can make your bill more predictable if it normally varies a lot. Ask about this option when you call.
If you are struggling with energy costs, ask Pepco about low-income programs or assistance in your area. Some programs help pay bills or reduce your rates.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Online payments typically post within one business day. If you pay on a Friday evening, it may not show until Monday. You will receive a confirmation number immediately after you submit payment, so you have proof even if it has not posted yet.
Can I pay my Pepco bill without creating an online account?
Yes. You can pay by phone at 1-833-752-3732, by mail using the payment stub on your bill, or in person at an authorized payment location. You do not need an online account to pay, but having one makes it easier to track your balance and set up automatic payments.
What should I do if I forgot my account number?
Your account number is on your paper bill. If you do not have a recent bill, call Pepco at 1-833-752-3732 and provide your name and address. They will give you your account number. You will need it to create an online account or to pay by phone.
Is there a fee to pay my bill online?
Bank account (ACH) payments have no fee. Debit card payments may include a small processing fee, which Pepco shows you before you confirm the payment. Paying by phone or mail has no fee.
Can I change my due date?
Contact Pepco at 1-833-752-3732 to ask about changing your due date. They may be able to move it to a date that works better with your pay schedule. Some customers can change it through their online account, but calling is the fastest way to confirm whether you are able to.