Log in to your PGE account at pge.com
Go to pge.com and click "Log In" in the top right corner. Enter your account number (found on your bill) or the email address you registered with PGE, then your password. If you have never logged in before, you will need to create an account first by clicking "Create Account" and following the setup steps.
Your account number appears in the upper left corner of your paper bill, or you can find it in any email PGE has sent you about your account. If you cannot locate it, call PGE customer service at 1-800-542-8818 and they will provide it.
Once logged in, you will see your current balance, usage history, and a breakdown of what you owe. The dashboard also shows your next meter read date and any active alerts about your account.
Key Takeaways
- You can pay your PGE bill online at pge.com by logging in with your account number or registered email address.
- PGE accepts payment by bank account (ACH), debit card, or credit card, and each method may have different processing times and fees.
- You can set up automatic recurring payments so your bill is paid on the same date each month without logging in again.
- If you cannot pay your full balance, you can make a partial payment online or contact PGE about payment plans for past-due amounts.
- PGE's mobile app (available on iOS and Android) lets you pay, check your balance, and report outages from your phone.
Pay your bill after logging in
Once you are logged in, look for a "Pay Now" or "Make a Payment" button on your account dashboard. Click it and you will be taken to the payment screen. Enter the amount you want to pay — you can pay the full balance or a partial amount.
Choose your payment method: bank account (ACH), debit card, or credit card. Bank account payments typically process within one to two business days and have no fee. Debit and credit card payments process the same day but may carry a processing fee of around 2 to 3 percent, depending on the card type. PGE will show you the exact fee before you confirm.
Review the payment details and confirm. You will receive a confirmation number immediately and an email receipt. Keep the confirmation number in case you need to reference the payment later.
Set up automatic monthly payments
If you want to stop logging in each month, you can enroll in automatic recurring payments through your online account. Go to "Billing" or "Payment Settings" and select "Enroll in AutoPay." Choose your payment method and the date each month when you want the payment to come out.
PGE will deduct your current bill amount automatically on that date. If your bill changes month to month (which it will, since your usage varies), the payment amount will adjust automatically. You can pause or cancel AutoPay at any time from your account settings.
Automatic payments reduce the risk of missing a due date and triggering a late fee. They also mean you do not have to remember to log in every month.
What to do if you cannot log in
If you forget your password, click "Forgot Password" on the login page. PGE will send a reset link to the email address on file. Check your spam folder if you do not see it within a few minutes.
If you do not remember the email address you used to create your account, or if you never created one, call PGE customer service at 1-800-542-8818. They can help you recover your account or set up a new one. Have your account number ready when you call.
If you are having trouble with the website itself — such as a page that will not load or an error message — try clearing your browser's cache and cookies, then logging in again. If the problem persists, contact PGE support by phone or through the "Contact Us" page on pge.com.
Pay by phone or mail if you prefer not to use the website
You do not have to pay online. You can call PGE's automated payment line at 1-800-542-8818 and pay over the phone using a bank account or debit card. A representative can also take your payment if you prefer to speak with someone.
You can also mail a check or money order to the address printed on your bill. Write your account number on the check and mail it to the address listed under "Payment Address" on your statement. Mail payments typically take 7 to 10 days to reach PGE and be posted to your account, so plan ahead if your due date is coming up soon.
In-person payment locations are available at some PGE offices and authorized payment centers. Check pge.com for a list of locations near you.
Understand your bill before you pay
Before you pay, take a moment to review what you are being charged for. Your bill shows your usage (in kilowatt-hours), the rate per kilowatt-hour, and any taxes or fees. If you have a time-of-use rate plan, your bill will break down charges by time of day — peak hours (when electricity costs more) and off-peak hours (when it costs less).
Check that your meter read date matches what you expect. If PGE estimated your usage instead of reading your meter, the bill will say "estimated" next to the usage number. Estimated bills can be higher or lower than your actual usage, and you may owe more or less when your meter is actually read.
If you see a charge you do not recognize or if your bill is much higher than usual, contact PGE before paying. They can explain the charge or investigate whether something is wrong with your meter or account.
Handle past-due balances and payment plans
If you have a past-due balance, you can still pay online. Log in and you will see both your current bill and any amount owed from previous months. You can pay the full amount owed or make a partial payment toward the past-due balance.
If you cannot pay the full past-due amount at once, contact PGE at 1-800-542-8818 to discuss a payment plan. PGE may be able to spread the past-due amount over several months so you can pay it alongside your regular monthly bills. Payment plans are not automatic — you have to request one and agree to the terms.
If your account is significantly past due, PGE may threaten disconnection. If you are struggling to pay, ask about PGE's low-income assistance programs or contact a local community action agency that may help with utility bills.
Use the PGE mobile app to pay on the go
PGE offers a free mobile app for iPhone and Android that lets you pay your bill, check your balance, and view your usage history from your phone. Download the app from the Apple App Store or Google Play Store, then log in with the same account credentials you use on pge.com.
The app works the same way as the website: you can make one-time payments or set up AutoPay, and you will get a confirmation number for each payment. The app also lets you report outages and check outage status in your area, which can be useful during storms or service disruptions.
Frequently Asked Questions
How long does it take for my payment to show up on my account?
Bank account (ACH) payments typically post within one to two business days. Debit and credit card payments usually post the same day. Mailed checks take 7 to 10 days. If you pay by phone, ask the representative for the expected posting date.
Can I pay someone else's PGE bill if I am not the account holder?
You can pay online if you have the account number and the account is set up to allow third-party payments. If the account is not set up that way, call PGE at 1-800-542-8818 and ask them to enable third-party payments. You will need the account holder's permission.
What happens if I pay late?
PGE charges a late fee if your payment is not received by the due date shown on your bill. The fee is typically a percentage of your bill amount. If you are going to be late, contact PGE before the due date to ask about options.
Can I change my due date?
Yes. Log into your account, go to "Billing" or "Account Settings," and look for an option to change your due date. You can usually choose any date between the 1st and the 28th of the month. If you do not see the option online, call PGE customer service.
Is it safe to pay my bill online?
PGE's website uses encryption to protect your payment information. Your bank account, debit card, or credit card details are not stored on PGE's servers after the transaction completes. Paying online is as safe as paying by phone or in person.