Reliant offers three main ways to pay your bill: online through their website, by phone, or by mail
The fastest and most convenient method is paying online at Reliant's website or mobile app. You log in with your account number and password, then choose to pay in full or set up a one-time payment. Online payments typically post within one business day, and you can schedule a payment for a future date if you want to time it with your paycheck.
If you prefer speaking to someone, you can call Reliant's customer service line to pay by phone using a debit card, credit card, or bank account. Phone payments also process quickly, usually within one business day. Paying by mail takes longer — typically 5 to 7 business days — so mail is best used only if you do not have internet access or a phone available.
Reliant also offers automatic payments, where money is withdrawn from your bank account on a date you choose each month. This prevents late payments and removes the step of paying manually, though you should still review your bill each month to catch any errors.
Key Takeaways
- Online payment through Reliant's website or app is the fastest option and posts within one business day.
- Phone payments work if you prefer speaking to a representative, and they also post within one business day.
- Automatic payments from your bank account prevent missed due dates and remove the need to pay manually each month.
- Mail payments take 5 to 7 business days, so plan ahead if you choose this method to avoid late fees.
- You can set up a future-dated payment online if you want to pay on a specific day that is not today.
Paying online through your Reliant account
Start by visiting Reliant's website and logging into your account with your account number and password. Once logged in, look for the "Pay Bill" or "Make a Payment" button — the exact label depends on which version of their website you are using, but it is always visible on the main account page.
You will see your current balance and due date. You can pay the full amount or enter a partial payment. If you want the payment to go through on a specific date — for example, the day after payday — select the option to schedule a future payment and choose your date. Reliant will confirm the payment amount and date before you submit.
Reliant accepts debit cards, credit cards, and bank account transfers online. Be aware that credit card payments may carry a processing fee, which Reliant will disclose before you complete the transaction. Bank account payments typically have no fee.
Setting up automatic payments to avoid missed due dates
Automatic payments remove the risk of forgetting to pay and help you avoid late fees. To set this up, log into your Reliant account online and look for "Autopay," "Auto Pay," or "Automatic Payments" in the account settings or billing section.
You will choose a day each month for the payment to be withdrawn — many people pick the day after they receive their paycheck. You can set it to pay your full bill each month or a fixed amount if you prefer. Reliant will send you a confirmation email, and you can change or cancel the automatic payment at any time through your account.
Even with automatic payments turned on, read your bill each month. Automatic payments deduct the amount you set, so if your bill is unusually high due to an error or a billing problem, the automatic payment will still go through. Catching errors early gives you time to contact Reliant and resolve them.
Paying by phone with a customer service representative
Call Reliant's customer service number — you can find it on your bill, on their website, or by searching "Reliant customer service phone number." Have your account number ready when you call.
Tell the representative you want to make a payment. They will confirm your account, tell you the amount due, and ask which payment method you prefer: debit card, credit card, or bank account information. Provide the details, and the representative will process the payment immediately. They will give you a confirmation number — write it down or ask them to email it to you.
Phone payments post within one business day, just like online payments. If you have questions about your bill or your account while you are on the phone, this is a good time to ask, since you have a representative available.
Paying by mail if you do not have online or phone access
If you need to pay by mail, your bill includes a payment coupon with Reliant's mailing address. Write a check or money order for the amount due, include the coupon, and mail it to the address printed on the coupon.
Mail payments take 5 to 7 business days to reach Reliant and post to your account, so send your payment well before the due date to avoid late fees. If your due date is coming up in fewer than 7 days, use online or phone payment instead.
Write your account number on the check or money order so Reliant can match the payment to your account. Do not send cash through the mail.
What to do if your payment does not post on time
If you paid online or by phone and the payment does not show up within one business day, log into your account and check the payment status. Most online payment systems show whether a payment is pending, processed, or failed.
If the payment failed, you will usually see an error message explaining why — for example, the card was declined or the bank account information was incorrect. Fix the problem and try again, or use a different payment method.
If the payment was processed but has not posted to your account after two business days, contact Reliant customer service with your confirmation number. They can look up the payment in their system and tell you when it will appear on your account.
Avoiding late fees and service interruption
Your due date is printed on your bill. Payments must post by that date to avoid a late fee. Since mail takes 5 to 7 days and online payments take 1 business day, plan your payment timing accordingly.
If you miss the due date, Reliant will add a late fee to your next bill. If you continue to miss payments, Reliant may disconnect your service. If you are struggling to pay your bill, contact Reliant before your account falls behind — they may offer a payment plan or direct you to assistance programs in your area.
Automatic payments are the easiest way to ensure you never miss a due date, since the money is withdrawn automatically on the day you choose.
Frequently Asked Questions
Can I pay my Reliant bill with a credit card online?
Yes, Reliant accepts credit cards online and by phone. However, they may charge a processing fee for credit card payments — usually 2 to 3 percent of the amount paid. The fee will be shown before you complete the payment. Bank account payments typically have no fee.
What if I want to pay only part of my bill this month?
You can make a partial payment online, by phone, or by mail. Enter or state the amount you want to pay instead of the full balance. Your account will show the remaining balance due, and you can pay the rest later. Partial payments do not prevent late fees if the full amount is not paid by the due date.
How do I cancel automatic payments?
Log into your Reliant account online, find the automatic payment or autopay section, and select the option to cancel or turn off the automatic payment. You can do this anytime. After you cancel, you will need to pay manually each month or set up a new automatic payment date.
Is there a fee to pay my bill online?
There is no fee to pay online using a bank account transfer. Credit card payments may carry a processing fee of 2 to 3 percent. Phone and mail payments have no fee. Reliant will disclose any fee before you complete the payment.
What happens if I pay after the due date?
Reliant will add a late fee to your next bill. The amount of the late fee varies by state and by Reliant's tariff, but it is typically a percentage of your bill or a flat dollar amount. If you continue to miss payments, Reliant may disconnect your service after 30 to 60 days of non-payment, depending on your state's regulations.