Where to log in to your South Jersey Gas account
South Jersey Industries (the company that operates South Jersey Gas) runs the online payment portal at www.sjindustries.com. This is where you create your account, log in, and pay your bill. You do not need to download an app — the website works on phones, tablets, and computers.
If you do not have an online account yet, you will need your account number (found on your paper bill) and your zip code to set one up. The account number is usually printed in the upper right corner of your bill statement.
Once you are logged in, your dashboard shows your current balance, due date, and payment history. You can also see your usage history and set up automatic payments from this same portal.
Key Takeaways
- Log in at www.sjindustries.com using your account number and the password you create during registration.
- You can pay a single bill immediately or set up automatic monthly payments that deduct from your bank account on a date you choose.
- One-time payments typically post within one business day if you pay before 5 p.m. Eastern time on a business day.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address.
Steps to create a new online account
Start at www.sjindustries.com and look for the "Register" or "Create Account" button on the login page. You will be asked for your account number (from your bill), your zip code, and your email address. South Jersey Gas will send a verification link to that email — click it to confirm your address.
Next, create a password. South Jersey Gas requires at least 8 characters, including uppercase and lowercase letters, a number, and a special character (like ! or @). Write this password down or save it in a password manager so you do not lose it.
After you verify your email and set your password, you can log in immediately. Your account is now active and ready to use.
How to pay your bill one time
Log in to your account and look for a "Pay Now" or "Make a Payment" button — it is usually on the main dashboard. Enter the amount you want to pay (or select "Pay Full Balance" to pay everything due). You will then choose your payment method: bank account (ACH transfer) or debit card.
Bank account payments are free and typically post within one business day. Debit card payments may carry a small fee (South Jersey Gas will show you the exact amount before you confirm). Both methods are secure and encrypted.
After you submit your payment, you will see a confirmation number on screen. Save or print this number — it is your proof of payment. You can also find it later in your payment history under "My Account."
Setting up automatic monthly payments
Automatic payments mean your bill is paid on the same day each month without you having to log in. From your account dashboard, find the "Autopay" or "Automatic Payment" section. Choose the date you want the payment to come out (usually between the 1st and the 28th of each month), and select your payment method.
You can change or cancel automatic payments at any time through the same portal. If you cancel, you will need to pay manually going forward. If your bill amount changes month to month (which is normal for gas), the full amount due will be deducted automatically.
What to do if you cannot log in
If you see an error message when you try to log in, first check that you are using the correct website: www.sjindustries.com. Typos in the URL can take you to a fake site.
If you forgot your password, click "Forgot Password" on the login page. Enter your email address, and South Jersey Gas will send you a reset link. Check your spam folder if you do not see the email within a few minutes.
If you forgot your account number, look at a recent paper bill — it is printed in the upper right corner. If you do not have a bill, call South Jersey Gas customer service at 1-800-221-0051 (available Monday through Friday, 8 a.m. to 5 p.m. Eastern time). They can look up your account number using your name, address, and phone number.
Payment timing and when your money posts
Payments made before 5 p.m. Eastern time on a business day (Monday through Friday) usually post the next business day. Payments made after 5 p.m. or on weekends and holidays post the next business day after that.
If your bill is due on a specific date and you are cutting it close, pay at least two business days early to avoid a late fee. South Jersey Gas charges a late fee if payment is not received by the due date shown on your bill.
Once your payment posts, your online account balance updates to reflect it. You can check your payment history anytime to confirm the transaction went through.
Frequently Asked Questions
Is there a fee to pay online?
No fee if you pay from a bank account (ACH transfer). Debit card payments carry a processing fee that South Jersey Gas shows you before you confirm the payment. The fee is typically a small percentage of your bill amount.
Can I pay someone else's South Jersey Gas bill?
You can pay any bill if you have the account number and access to the online portal. If you do not have an account set up, you can call customer service at 1-800-221-0051 and pay over the phone with a debit or credit card. They will need the account number and the amount you want to pay.
What if I pay too much or want a refund?
If you overpay, the extra amount becomes a credit on your account and will be applied to your next bill. If you want a refund instead, call customer service at 1-800-221-0051 and request one. Refunds typically take 7 to 10 business days to appear in your bank account.
Can I change my payment due date?
You cannot change the due date that South Jersey Gas assigns to your account. However, you can set up automatic payments to deduct on any date between the 1st and 28th of the month, which gives you flexibility in when the money leaves your account.
What happens if my payment fails?
If a payment fails (for example, because your bank account has insufficient funds), South Jersey Gas will send you a notice. You can try the payment again immediately through the online portal or call customer service. A failed payment does not count as a late payment as long as you pay before the due date.