Pay your Spire bill online through their website or mobile app
Spire offers two main ways to pay online: through their website at spire.com or through the Spire mobile app, available on iOS and Android. Both routes let you pay immediately without calling customer service or visiting a payment location. You will need your account number (found on your bill) and a bank account or debit card to complete the payment.
Online payments typically process within one business day. If you pay before 5 p.m. Central Time on a business day, the payment usually posts the same day. Payments made after hours or on weekends process the next business day. Spire does not charge a fee for online payments made directly through their website or app.
You can also set up automatic payments so your bill is paid on the same date each month without logging in. This option works well if your bill amount stays roughly the same, though you can change or cancel automatic payments anytime through your account settings.
Key Takeaways
- Visit spire.com or download the Spire mobile app to pay online without a fee using your bank account or debit card.
- Payments made before 5 p.m. Central Time on a business day post the same day; weekend and after-hours payments post the next business day.
- You can set up automatic monthly payments through your online account and change or cancel them at any time.
- Your account number appears on your paper bill or in your online account, and you will need it to log in and make a payment.
- If you do not have internet access, you can still pay by phone at the customer service number on your bill or at an authorized payment location.
Steps to pay online through the Spire website
Go to spire.com and select "Pay My Bill" or "Login" at the top of the page. Enter your account number and password. If you do not have an online account yet, you can create one by selecting "Register" and following the prompts to set up a username and password.
Once logged in, your account summary will show your current balance and due date. Select "Make a Payment" or the payment option visible on your account page. Enter the amount you want to pay (you can pay the full balance, a partial amount, or a scheduled amount). Choose your payment method: bank account (ACH transfer) or debit card. Bank account payments are free; debit card payments may have a small fee depending on your card issuer, not Spire.
Review the payment details, including the amount and processing date, then confirm the payment. You will receive a confirmation number on screen and via email. Keep this number for your records in case you need to reference the payment later.
Setting up automatic payments from your account
Automatic payments save time if you want your bill paid on the same day each month. Log into your Spire account online, then look for "Autopay," "Automatic Payments," or "Recurring Payments" in the account settings or billing section. Select the option to enroll.
Choose the date you want the payment to come out each month (usually between the 1st and the 28th). Select your payment method: bank account or debit card. Confirm the setup. Spire will send you a confirmation email with the details.
You can change the payment date, pause the automatic payment, or cancel it entirely by logging back into your account. If your bill amount varies significantly month to month, you may want to review the amount before each payment posts, or stick with one-time payments instead.
What to do if your online payment does not go through
If your payment fails, you will usually see an error message on screen explaining why. Common reasons include an incorrect account number, expired debit card, insufficient funds in your bank account, or a temporary system issue. Note the error message and try again after checking that your account number and payment method details are correct.
If the payment still does not process, contact Spire customer service using the phone number on your bill. Have your account number and the error message ready. A representative can help troubleshoot the issue or process the payment over the phone. Do not attempt the same payment multiple times in a row, as this can result in duplicate charges.
If you are concerned about a late payment affecting your account, call customer service right away. Spire may be able to note that you attempted to pay online and hold off on late fees while the issue is resolved.
Paying by phone or in person if you cannot pay online
If you do not have internet access or prefer not to pay online, you can call the customer service number on your Spire bill to pay by phone. A representative will take your payment information over the phone. This method is free and works during business hours.
You can also pay in person at authorized payment locations, which vary by region. Check spire.com or call customer service to find a payment location near you. Some locations may charge a small fee for in-person payments, so ask before you pay.
Payment by mail is another option: send a check or money order to the address on your bill. Mail payments take longer to process (usually 7 to 10 business days), so send them early if your due date is approaching.
Understanding your account number and login information
Your account number is a unique identifier for your Spire account. It appears on your paper bill in the upper right corner or near the top of the page. You will need this number to log into your online account, pay over the phone, or set up automatic payments.
When you create an online account, you choose a username and password. Write these down or store them in a password manager so you do not forget them. If you forget your password, select "Forgot Password" on the login page and follow the steps to reset it. Spire will send a reset link to the email address associated with your account.
Keep your login information private and do not share your account number or password with others. If you think someone has accessed your account without permission, contact Spire customer service immediately.
Frequently Asked Questions
Is there a fee to pay my Spire bill online?
No fee is charged by Spire for online payments made through their website or app using a bank account (ACH transfer). If you pay with a debit card, your card issuer may charge a small fee, but Spire does not. Phone and in-person payments are also free, though some payment locations may charge a small fee.
How long does it take for my online payment to show up on my account?
Payments made before 5 p.m. Central Time on a business day usually post the same day. Payments made after hours or on weekends post the next business day. You will receive a confirmation number immediately after you submit the payment, even if it takes a day to post to your account.
Can I pay my Spire bill with a credit card online?
Spire's website and app accept debit cards but typically do not accept credit cards for direct payments. If you want to use a credit card, you may be able to pay through a third-party payment service, though this may involve a fee. Check spire.com or call customer service to see what options are available in your area.
What should I do if I set up automatic payments but want to skip a month?
Log into your Spire account and pause or cancel the automatic payment for that month. You can then resume automatic payments the following month, or continue making one-time payments instead. Contact customer service if you have trouble pausing the payment through your account.
Can I pay my Spire bill online if I am behind on payments?
Yes, you can pay online even if your account is past due. Log in and pay the full amount owed or a partial payment toward the balance. If you are having trouble paying the full amount, contact Spire customer service to ask about payment plans or hardship programs that may be available to you.