Where to find the EPB login page and what you need
EPB (Electric Power Board) serves Chattanooga and surrounding areas in Tennessee. To pay your bill online, go to epb.net and look for the "Pay My Bill" or "Account Login" link, usually at the top right of the homepage. You will need your account number (found on your paper bill) and a password to log in.
If you do not have an online account yet, you can create one on the same page. EPB will ask for your account number, the zip code associated with your service address, and your last name. Once you set up a password, you can log in anytime to view your bill, check your balance, and make payments.
If you have forgotten your password, use the "Forgot Password" link on the login page. EPB will send you a reset link to the email address on file. Make sure the email address in your account is current, or you will not receive the reset message.
Key Takeaways
- The EPB login page is at epb.net, where you can access "Pay My Bill" or "Account Login" from the top navigation.
- You need your account number (on your bill) and a password to log in; if you do not have an account, you can create one with your account number and zip code.
- If you forget your password, use the "Forgot Password" link and check the email address registered to your account.
- Once logged in, you can view your current balance, payment history, and usage details in addition to paying your bill.
Setting up your EPB online account for the first time
Creating an account takes about five minutes. Start at epb.net and select the option to create a new account or register. You will be asked to enter your account number, which appears on your bill near the top or on the envelope. You will also need the zip code of the address where you receive service.
EPB will then ask you to verify your identity by providing your last name and date of birth. Once verified, you can create a username and password. Your password should be at least eight characters and include a mix of letters, numbers, and symbols for security. Write down your password or store it in a password manager so you do not lose it.
After you create your account, log in right away to make sure everything worked. Check that your service address and billing email are correct. If either is wrong, update it before you set up automatic payments or paperless billing.
How to pay your EPB bill after logging in
Once you are logged in, look for a "Pay Now" or "Make a Payment" button on your account dashboard. EPB will show you your current balance and the due date. You can pay the full amount or a partial payment, depending on your situation.
EPB accepts payments by bank account (ACH transfer) and by debit or credit card. Bank account payments usually have no fee and process within one to two business days. Credit and debit card payments may carry a fee of 2.5% to 3% of the amount paid, depending on the card type. Before you choose a payment method, EPB will show you the fee, if any, so you know the total cost.
You can schedule a payment for a future date if you want to pay before your due date or if you are paid on a specific day of the month. EPB will confirm the payment and send you a receipt by email. Keep that receipt for your records.
What to do if you cannot log in or see an error message
If you enter your account number and password but the system says they are incorrect, first check that you are typing them exactly as they appear. Account numbers are case-sensitive in some systems, and passwords always are. If you are still locked out, use the "Forgot Password" link to reset it.
If you see an error message like "Account not found," double-check your account number on your bill. The account number is not the same as your meter number. If you are still having trouble, you may need to create a new account instead of trying to log in to an old one.
If the website itself is not loading or you see a message that the site is down for maintenance, wait 30 minutes and try again. EPB sometimes performs updates during off-peak hours. If the problem continues, call EPB customer service at 423-648-1372 to report the issue and make a payment by phone instead.
Setting up automatic payments and paperless billing
Once you are logged in, you can turn on automatic payments so your bill is paid on the same day each month without you having to log in. Go to your account settings and select "Autopay" or "Automatic Payment." Choose the payment method (bank account or card), the amount (full bill or a set dollar amount), and the day of the month you want it to be paid.
Automatic payments reduce the risk of late fees because you will not forget to pay. However, you should still check your account once a month to make sure the amount charged matches your bill. If your usage changes significantly, your bill will change but your automatic payment amount will not, so you may end up with a balance.
You can also switch to paperless billing through your online account. Instead of receiving a paper bill in the mail, EPB will send you an email when your bill is ready to view. This saves paper and means you get your bill a few days earlier. You can turn off paperless billing anytime if you prefer to receive paper bills again.
Viewing your usage and understanding your bill online
Your EPB online account shows more than just what you owe. Once logged in, look for a section called "Usage," "My Usage," or "Energy Details." This shows how much electricity you used each day or month, depending on what EPB displays. You can use this information to spot unusual spikes in usage that might signal a problem with an appliance or a change in your habits.
Your account also displays your payment history, so you can see when you paid and how much. This is useful if you need to dispute a charge or verify that a payment went through. If you have budget billing or a special rate plan, your account will show that information too.
If you do not understand a charge on your bill, the online account often has a breakdown by category (heating, cooling, base charge, taxes). If you still have questions, you can contact EPB from the same website or call 423-648-1372 to speak with a representative who can explain the charges in detail.
Frequently Asked Questions
What if I do not have an email address to create an account?
You will need an email address to create an online account and to receive password reset links. If you do not have one, you can create a free email account through Gmail, Yahoo, or Outlook in a few minutes. Once you have an email address, you can set up your EPB account. If you prefer not to use email, you can always call EPB at 423-648-1372 to pay by phone.
Can I pay my EPB bill without logging in?
Yes. You can pay by phone at 423-648-1372, by mail using the payment coupon on your bill, or in person at an EPB office or authorized payment location. You can also set up automatic payments through your online account so you do not have to log in each month. However, the online account gives you the most control over when and how much you pay.
Is it safe to enter my bank account information on the EPB website?
EPB uses encryption to protect your banking information, which is the same security method banks use. Your bank account details are not stored on the EPB website in a way that hackers can access. However, always make sure you are on the real EPB website (epb.net) and not a fake site before entering any financial information.
What happens if I miss a payment deadline?
If your payment is not received by the due date shown on your bill, EPB will charge a late fee. The amount varies but is typically a percentage of your bill. If you are more than 30 days late, EPB may disconnect your service. If you cannot pay by the due date, contact EPB right away to discuss a payment plan or other options.
Can I change my password after I create my account?
Yes. Log in to your account, go to "Account Settings" or "Security Settings," and select "Change Password." You will need to enter your current password and then create a new one. Change your password if you think someone else knows it or if you use the same password for other accounts.