KUB bill payment options in Knoxville
KUB (Knoxville Utilities Board) gives you four main ways to pay: online through their website, by phone, in person at their office or payment centers, or by mail. The fastest and most convenient is online payment through KUB's website or mobile app, which processes immediately and costs nothing extra. Phone payment takes a few minutes and works if you have your bill handy. In-person payment at KUB's main office or authorized retailers lets you pay cash if that's your preference.
Each method has different timing — online and phone payments post the same day, while mailed checks take 7 to 10 business days to arrive and clear. Knowing which method fits your situation helps you avoid late fees and keeps your service running without interruption.
Key Takeaways
- Online payment through KUB's website or app is free, instant, and the fastest way to pay your bill.
- Phone payment at 865-524-2411 works 24/7 and requires only your bill number and a debit or credit card.
- In-person payment at KUB's main office (19 W. Clinch Ave, Knoxville) or authorized payment centers accepts cash, check, and card.
- Mailed payments take 7 to 10 business days to process, so send them early if your due date is approaching.
- Setting up automatic payments through your bank or KUB's autopay program prevents missed due dates.
Paying online through KUB's website or app
Go to knoxvilletn.gov/kub and look for the "Pay My Bill" link on the homepage. You will need your account number (found on your bill) and either a debit card, credit card, or bank account information. The payment posts immediately, and you get a confirmation number right away that you can save or print as a receipt.
KUB also offers a mobile app available on iOS and Android that lets you pay the same way. The app shows your current balance, usage history, and due date in one place, which is helpful if you want to track your account between bills. There is no fee for online payment through either the website or app.
Paying by phone
Call KUB's automated payment line at 865-524-2411. The system is available 24 hours a day, 7 days a week. Have your bill number and a debit or credit card ready. The call takes about 3 to 5 minutes, and you will receive a confirmation number at the end.
If you prefer to speak with a person, you can call during business hours (Monday through Friday, 8 a.m. to 5 p.m.) and ask to pay over the phone with a representative. This option is useful if you have questions about your bill while paying or if you are unsure about your account number.
Paying in person at KUB locations
KUB's main office is located at 19 W. Clinch Ave, Knoxville, TN 37902. You can walk in during business hours (Monday through Friday, 8 a.m. to 5 p.m.) and pay at the customer service counter. They accept cash, checks, and debit or credit cards. Bring your bill or account number so staff can process the payment quickly.
KUB also partners with authorized payment centers throughout Knoxville where you can pay in cash or check. These locations include certain grocery stores and retail outlets. Check KUB's website for the current list of payment centers near you, as locations and hours change.
Paying by mail
Write a check or money order payable to KUB and mail it to the address printed on your bill. Include your account number on the check so the payment reaches the right account. Mail payments typically take 7 to 10 business days to arrive and post to your account.
Because of mail delays, do not rely on mailing a payment if your due date is within the next week. If your check arrives after the due date, KUB may charge a late fee even though you sent it on time. If you mail regularly, consider switching to online or automatic payment to avoid this risk.
Setting up automatic payments
KUB offers an autopay program that withdraws your bill amount automatically on your due date each month. You can set this up through the KUB website by providing your bank account information or by calling 865-524-2411. Once enrolled, you will receive a confirmation, and the payment will happen without you having to remember each month.
Autopay is especially useful if you have a variable bill (because usage changes with the season) because you can set it to pay your full balance rather than a fixed amount. You can pause or cancel autopay anytime through your online account or by calling customer service. There is no fee for using autopay.
What to do if you miss a payment or have a late bill
If your payment is late, KUB will add a late fee to your next bill. The amount depends on your bill size. If you are struggling to pay, contact KUB's customer service at 865-524-2411 to discuss payment plans or hardship programs. KUB may be able to work out a schedule that fits your situation.
If your service is disconnected due to non-payment, you will need to pay the full past-due amount plus a reconnection fee to restore service. Reconnection usually happens within one business day of payment. Paying as soon as possible after you miss a due date keeps reconnection fees from adding up.
Frequently Asked Questions
Is there a fee to pay my KUB bill online?
No. KUB does not charge a fee for online payment through their website or app. Phone payment through the automated system is also free. Some third-party payment processors may charge a fee, but KUB's official channels do not.
Can I pay someone else's KUB bill?
Yes, you can pay another person's bill online or by phone if you have their account number. You do not need to be the account holder. In person, bring the account number and let staff know you are paying on behalf of someone else.
What happens if I pay online but my payment doesn't show up?
Online payments post the same day, so check your account the next day. If it still does not appear, contact KUB with your confirmation number. Keep that number until the payment shows on your bill. If there is a delay, KUB can research it and adjust any late fees if the delay was on their end.
Can I set up autopay for a partial payment each month?
Autopay is designed to pay your full bill on the due date. If you want to pay a set amount each month, you would need to make manual payments instead. Contact KUB to discuss a custom payment plan if you need a different arrangement.
What is the best way to pay if I do not have a bank account or credit card?
Pay in person at KUB's main office or an authorized payment center with cash or a check. You can also buy a prepaid card at many retailers and use it for phone or online payment if you prefer not to use a bank account.