How to access your KUB account online
KUB (Knoxville Utilities Board) lets you log in to your account through their website to view your bill, make payments, and manage your service. The login page is at www.kub.org — look for the "Pay My Bill" or "My Account" link on the homepage.
You will need your account number (found on your paper bill) and a password to log in. If you do not have an online account yet, you can create one using your account number and the service address on file with KUB. The setup takes a few minutes and lets you access your account from any device with internet access.
If you forget your password, the login page has a "Forgot Password" link that will walk you through resetting it. KUB will send a reset link to the email address you registered with your account.
Key Takeaways
- Log in at www.kub.org using your account number and password to view your bill and make payments online.
- You can create a new online account if you do not have one yet, using your account number and service address.
- Payments made online typically post to your account within one business day.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- KUB also offers automatic payment options so you do not have to log in each month.
What you can do once you are logged in
After logging in, you can see your current bill amount, due date, and payment history. The account dashboard shows your usage over time, which helps you spot months when your bill was higher than usual and understand what drove the increase.
You can pay your bill in full or make a partial payment using a bank account (ACH transfer) or debit or credit card. Bank account payments are free; card payments may have a small fee depending on the payment processor KUB uses. The payment page will show you any fees before you confirm.
Your online account also stores past bills as PDF files, so you can download and keep records without waiting for paper copies in the mail.
Setting up automatic payments
If you do not want to log in each month, you can set up automatic payments from your bank account through your KUB online account. Automatic payments deduct your bill amount on a date you choose — usually a few days before the due date — so you never miss a payment deadline.
To set up automatic payments, log in, go to the payment or account settings section, and look for "Autopay" or "Recurring Payment" options. You will need to provide your bank account number and routing number. KUB does not charge a fee for ACH automatic payments.
You can change or cancel automatic payments at any time through your online account, so there is no long-term commitment if your situation changes.
Troubleshooting login problems
If you cannot log in, first check that you are using the correct account number. Your account number appears on your paper bill and is different from your service address or phone number. Account numbers are usually 7 to 10 digits.
If you are sure your account number and password are correct but the system still rejects them, try clearing your browser's cookies and cache, then log in again. If that does not work, use the "Forgot Password" link to reset your password, even if you think you remember it.
If you still cannot access your account after resetting your password, contact KUB customer service at the phone number on your bill. They can verify your identity and help you regain access or create a new online account.
Paying by phone or mail if you cannot use the website
If you do not have internet access or prefer not to pay online, you can pay KUB by phone by calling the number on your bill. A representative can take a payment over the phone using a bank account or debit card.
You can also mail a check or money order to the address shown on your bill. Include your account number on the check so KUB knows which account to credit. Mail payments take longer to post — usually 5 to 10 business days depending on mail delivery time — so mail early if your due date is soon.
Some KUB payment locations also accept in-person payments at their offices, though hours vary. Check the KUB website for office locations and hours near you.
Understanding your bill after you log in
When you view your bill online, you will see separate charges for electricity and gas (if you use both). Each section shows your usage, the rate per unit, and the total charge. Taxes and any other fees appear as line items below the usage charges.
The due date is clearly marked, and the system shows whether your bill is current, past due, or if a payment is pending. If you made a payment recently, it may show as "pending" for a day or two before it posts and reduces your balance.
If your bill looks wrong — if usage seems too high or a charge does not match what you expected — you can contact KUB from your online account or by phone to ask questions. Having your bill number and the dates in question ready will speed up the conversation.
Frequently Asked Questions
Is my KUB online account secure?
KUB uses encryption to protect your login information and payment details. Do not share your password with anyone, and always log out when you finish, especially on a shared computer. If you think someone else has accessed your account, change your password immediately and contact KUB.
Can I pay my KUB bill with a credit card online?
Yes, you can pay with a debit or credit card through the KUB website, though a processing fee may apply. Paying from a bank account (ACH) is free. The payment page will show you the fee amount before you confirm the payment.
How long does it take for an online payment to show up on my account?
Payments made online usually post within one business day. If you pay close to your due date, the payment may not post in time to avoid a late fee, so plan ahead. Automatic payments are scheduled several days before the due date to avoid this problem.
What if I do not remember my account number?
Your account number is on your paper bill, usually near the top. If you do not have a recent bill, call KUB customer service with your name and service address, and they can give you your account number so you can set up online access.
Can I change my due date through my online account?
You can set up automatic payments for a date that works for your budget, but the standard due date for your bill is set by KUB. If you need to discuss changing your due date, contact KUB customer service directly.