Where to pay your El Paso gas bill
El Paso Electric Company (EPE) handles natural gas service for most of El Paso. You can pay your bill online through their website, by phone, by mail, or in person at their payment centers. The fastest route is their online portal at epesouthwest.com — you can log in with your account number and pay immediately using a bank account or debit card.
If you prefer not to use the website, you can call EPE's payment line at 1-877-778-2757. A representative can take payment over the phone using a debit or credit card. There is no fee for paying by phone, though some card issuers may charge their own processing fees.
For mail payments, send your check or money order to the address printed on your bill. Mail typically takes 7 to 10 days to reach EPE, so send it early if your due date is approaching. In-person payments are accepted at EPE's customer service offices in El Paso during business hours — the main office is at 6081 Montana Avenue.
Key Takeaways
- EPE's online portal at epesouthwest.com lets you pay immediately without fees using your account number and a bank account or debit card.
- Phone payments through 1-877-778-2757 work 24/7, though your card issuer may charge a processing fee.
- Mail payments take 7 to 10 days, so send them well before your due date to avoid late fees.
- Setting up automatic payments through the EPE website removes the need to remember due dates and prevents accidental late payments.
- Late fees apply if payment is not received by the due date shown on your bill, regardless of when you sent it.
Setting up automatic payments to avoid missed due dates
Automatic payments are the simplest way to ensure your bill is paid on time every month. Log into your EPE account on their website, go to the payment settings section, and select "Autopay." You can choose to pay the full bill amount or a fixed amount each month, and you can pick any day between the 1st and the 28th.
Automatic payments draw directly from your bank account, so there are no card processing fees. You can change or cancel the arrangement at any time through your account settings. If your bill amount varies significantly month to month, you may want to set autopay for a lower amount and pay any remaining balance manually when the bill arrives.
Understanding your bill due date and late fees
Your due date appears on the front of your bill, usually 20 to 25 days after the bill is issued. EPE considers a payment late if it is not received by that date — the date you send it does not matter. If you pay by mail, account for the 7 to 10 day delivery time and send your payment at least two weeks before the due date.
Late fees are added to your account if payment is not received by the due date. The amount varies but typically ranges from a flat fee to a percentage of your unpaid balance. If you miss a payment, contact EPE as soon as possible to discuss your options — they may be able to work out a payment plan or connect you with hardship programs if you are struggling to pay.
What to do if you cannot pay your full bill
If you cannot pay your full bill by the due date, contact EPE before the deadline. They offer payment plans that let you split your balance into smaller installments over several weeks or months. You can set this up by calling 1-877-778-2757 or through your online account.
EPE also has hardship programs for customers facing financial difficulty. These programs may offer bill discounts, extended payment terms, or connections to community resources. To learn about these options, ask about their Customer Assistance Program when you call, or visit their website to find the application.
Checking your account balance and payment history
Log into your EPE account online to see your current balance, recent payments, and billing history. This is useful if you are unsure whether a payment has been processed or if you want to verify the amount owed before making an additional payment. Your online account also shows your usage history, which can help you spot unusual spikes in your gas consumption.
If you do not have an online account, you can create one using your account number and the phone number or email address on file. Once registered, you can view your bill details anytime without calling customer service.
Choosing between online, phone, and mail payments
| Payment Method | Processing Time | Fees | Best For |
|---|---|---|---|
| Online (epesouthwest.com) | Same day or next business day | None | Quick payment without fees |
| Phone (1-877-778-2757) | Same day or next business day | None from EPE; card issuer may charge | Paying without internet access |
| 7 to 10 days | None | Paying by check; plan ahead | |
| In-person | Same day | None | Paying cash or getting a receipt immediately |
Online and phone payments are fastest and carry no fees from EPE, though your bank or card issuer may charge their own processing fees. Mail and in-person payments are free but require more time or planning. If you pay regularly, automatic payments through the website eliminate the need to choose a method each month.
Frequently Asked Questions
What happens if I pay after the due date?
A late fee is added to your account. The exact amount depends on your bill balance, but you should expect a flat fee or a percentage charge. Contact EPE immediately to discuss a payment plan or hardship program if you cannot pay on time.
Can I pay my bill with a credit card online?
Yes, EPE accepts debit and credit cards through their website. Some card issuers charge a processing fee for utility payments, so check with your bank before paying. Using a bank account directly through autopay avoids these fees.
How do I know if my payment was received?
Log into your online account to see your payment history and current balance. Payments made online or by phone usually show within one business day. Mail payments take 7 to 10 days. If your payment does not appear after that time, contact EPE at 1-877-778-2757.
Can I set up autopay for a partial amount each month?
Yes. You can set autopay to pay a fixed amount less than your full bill, then pay the remainder manually when the bill arrives. This works well if your bill varies significantly month to month and you want to avoid overpaying.
What if I have a question about my bill amount?
Review your bill for the usage period and rate breakdown. If something looks wrong, contact EPE's customer service at 1-877-778-2757 before paying. They can explain charges and investigate unusual usage spikes. Do not withhold payment while disputing — continue paying on time to avoid late fees.