LP&L bill payment options and where to send your money
LP&L (Louisville Gas and Electric Company) offers several ways to pay your electric bill: online through their website, by phone, by mail, or in person at payment centers. The fastest and most convenient method is online payment through the LP&L website or mobile app, which processes immediately and lets you schedule future payments. If you prefer not to use the internet, you can call their customer service line, mail a check to their payment address, or visit a local payment location.
Your bill arrives monthly and shows the amount due, the due date, and all available payment methods on the front or back page. The due date is typically 20 to 25 days after the bill is issued. Paying by the due date avoids late fees, which LP&L adds if payment arrives after that date.
Key Takeaways
- Online payment through the LP&L website or app is the fastest method and shows your payment status immediately.
- Phone payment is available by calling LP&L customer service; have your account number and payment method ready.
- Mail payments should be sent to the address printed on your bill at least 10 days before the due date to arrive on time.
- Late fees apply if payment is not received by the due date shown on your bill.
- Setting up automatic payments through your bank or LP&L's autopay program prevents missed due dates.
Paying online through the LP&L website or app
Visit the LP&L website (lge-ku.com) and look for the "Pay My Bill" or "Make a Payment" button, usually on the homepage. You will need your account number (found on your bill) and a payment method: a bank account for electronic check, a debit card, or a credit card. Enter the amount you want to pay and the date you want it processed. The system will confirm the payment immediately.
LP&L also offers a mobile app for iOS and Android devices. Download it from your phone's app store, log in with your account number, and follow the same steps. Payments made through the website or app typically post to your account within one business day.
One important note: LP&L may charge a convenience fee if you pay with a credit card, though paying with a debit card or bank account usually has no fee. Check the fee amount before you confirm the payment.
Paying by phone or automatic payment
Call LP&L customer service at 1-800-331-7661 to pay by phone. Have your account number and payment method ready. A representative will process your payment over the phone and give you a confirmation number. This method works during business hours and on weekends, though wait times vary.
Setting up automatic payments is the easiest way to never miss a due date. You can authorize LP&L to withdraw a fixed amount from your bank account each month on a date you choose, or you can set it to pay the full bill amount automatically. Log into your account on the LP&L website, go to the autopay or recurring payment section, and enter your bank details. Once set up, the payment happens without any action from you each month.
Paying by mail
Write a check or money order payable to LP&L and include the payment stub from your bill. The stub has your account number printed on it, which helps LP&L match the payment to your account. Mail it to the address printed on your bill — this address is specifically for payments and is different from the main office address.
Mail your payment at least 10 days before the due date to allow time for delivery. The postal service typically takes 3 to 7 days, depending on distance. If your payment arrives after the due date, LP&L will charge a late fee. Do not mail cash; use a check or money order only.
In-person payment at LP&L locations
LP&L has payment centers in Louisville and surrounding areas where you can pay in person during business hours. Bring your bill or account number and cash, check, or debit card. Credit cards may not be accepted at all locations, so call ahead if you plan to use one.
Payment centers are typically open Monday through Friday during standard business hours. Some locations may have limited Saturday hours. You can find the nearest location and hours on the LP&L website under "Payment Locations" or by calling customer service.
Understanding late fees and disconnection
LP&L charges a late fee if your payment is not received by the due date shown on your bill. The fee amount varies but is typically a percentage of your bill or a flat amount — check your bill or contact LP&L to confirm the exact fee. Late fees are added to your next bill.
If your bill remains unpaid for 30 to 45 days after the due date, LP&L may send a disconnection notice. This notice gives you a final deadline to pay or arrange a payment plan before your service is shut off. If your service is disconnected, you will owe a reconnection fee in addition to the unpaid balance. Contact LP&L immediately if you receive a disconnection notice to discuss your options.
What to do if you cannot pay your full bill
If you are struggling to pay your bill, contact LP&L before the due date to discuss your options. Many utilities offer payment plans that let you spread the amount owed over several months, which avoids late fees and disconnection. You may also be able to request a due date extension for that month.
LP&L also participates in assistance programs for customers with low income or facing hardship. These programs may reduce your bill or help you catch up on arrears. Ask customer service about programs available in your area, or search for "utility assistance Kentucky" to find local nonprofits that help with energy bills.
Frequently Asked Questions
How long does it take for an online payment to show on my account?
Online payments typically post within one business day. If you pay after 5 p.m. on a Friday, it may not show until Monday. You will receive a confirmation number immediately after you submit the payment, which you can use to track it.
Can I pay someone else's LP&L bill?
Yes, you can pay another person's bill if you have their account number. When you make the payment online or by phone, enter their account number instead of yours. The payment will be applied to their account. You do not need their permission to make a payment, but you cannot view their account details without authorization.
What happens if I overpay my bill?
If you pay more than the amount due, the extra amount becomes a credit on your account. LP&L will apply the credit to your next month's bill. If you want a refund instead, contact customer service and request one; refunds are typically issued by check within a few weeks.
Is there a fee for paying online?
Paying with a bank account or debit card usually has no fee. Paying with a credit card may include a convenience fee of 2 to 3 percent of the payment amount. LP&L will show you the fee before you confirm the payment, so you can choose a different payment method if you prefer.
Can I set up autopay to pay a different amount each month?
Most autopay programs require a fixed amount each month. If your bill varies significantly, you can set autopay to pay the full bill amount automatically instead, or you can adjust the amount manually each month before the payment processes. Contact LP&L to ask what autopay options are available for your account.