Where to pay your El Paso gas bill

El Paso's natural gas is supplied by El Paso Electric Company (EPE), which handles both electricity and gas on a single bill. You can pay online through their website, by phone, by mail, or in person at their payment locations.

The fastest route is the EPE website at epesouthwest.com. Log in with your account number (on your bill) and pay immediately using a debit or credit card. There is no fee for online payment, and the transaction posts within one business day.

If you prefer not to use a website, you can call EPE's payment line at 1-877-339-5729 to pay by phone with a debit or credit card. Payment by phone also posts within one business day and carries no fee.

Key Takeaways

  • El Paso Electric Company supplies gas to El Paso and combines it with your electric bill on one statement.
  • Online payment through epesouthwest.com is free and the fastest option, posting within one business day.
  • You can mail a check to EPE's payment address, but allow 7 to 10 days for it to reach them and post to your account.
  • If your bill is due soon, pay online or by phone rather than by mail to avoid a late fee.
  • EPE offers budget billing and payment plans if your bill is higher than you can pay in full.

Mailing a check or money order

If you prefer to pay by mail, write your account number on the check or money order and send it to the address printed on your bill. The mailing address is typically El Paso Electric Company, P.O. Box 511, El Paso, TX 79960, but confirm this on your current statement because addresses can change.

Mail payment takes 7 to 10 days to arrive and post to your account. If your due date is within two weeks, do not mail a check — use online or phone payment instead to avoid a late fee. EPE charges a late fee if payment is not received by the due date shown on your bill.

In-person payment locations

EPE has payment drop boxes and walk-in locations in El Paso. The main office is at 1 E. Main Street, El Paso, TX 79901. You can drop off a check or money order in the after-hours box at any time, or pay in person during business hours (Monday through Friday, 8 a.m. to 5 p.m.).

Payment made in person during business hours posts the same day. Drop-box payments post within one business day. Call 1-877-339-5729 to confirm current office hours or ask about other payment locations near you.

What to do if you cannot pay the full amount

EPE offers budget billing, which spreads your gas and electric costs evenly across 12 months so your bill is the same each month. This does not lower your total cost, but it makes the bill predictable and easier to budget for. You can request budget billing by calling 1-877-339-5729 or through your online account.

If you cannot pay even a budget-billed amount, EPE also offers payment plans that let you split your bill into smaller installments over several months. The plan terms depend on the size of your bill and your account history. Call EPE to discuss a payment plan, or ask about it when you log into your online account.

EPE also has a Low Income Energy Assistance Program (LIEAP) for households that meet income limits. LIEAP is run through the City of El Paso's Community and Human Services Department and covers a portion of your heating or cooling bill. You can learn more by calling 2-1-1 (dial 211 from any phone) or visiting the City of El Paso's website.

Understanding your due date and late fees

Your due date is printed on your bill, usually 15 to 20 days after the bill date. EPE charges a late fee if payment is not received by that date. The late fee is a percentage of your bill amount and varies depending on your account type.

If you miss the due date, pay as soon as you can. EPE does not disconnect service immediately for one late payment, but repeated late payments can result in a disconnection notice. If you receive a disconnection notice, contact EPE right away to discuss a payment plan or other options.

Setting up automatic payments

You can set up automatic payments through your EPE online account so your bill is paid the same day each month without you having to remember. Log in at epesouthwest.com, go to the billing section, and select "autopay" or "automatic payment." You can choose to pay the full bill or a set amount each month.

Automatic payment is free and reduces the risk of missing a due date. You can change or cancel automatic payment at any time through your account, and you will receive an email confirmation each time a payment is processed.

Frequently Asked Questions

Can I pay my El Paso gas bill with a credit card?

Yes, you can pay with a credit or debit card online at epesouthwest.com or by phone at 1-877-339-5729. There is no fee for paying with a card through EPE's official channels. Third-party payment services may charge a fee, so use EPE's website or phone line directly.

What happens if I pay late?

EPE charges a late fee if payment is not received by your due date. The fee is a percentage of your bill. One late payment does not result in disconnection, but repeated late payments can trigger a disconnection notice. Contact EPE immediately if you receive a notice.

How long does it take for my online payment to post?

Online payments through epesouthwest.com post within one business day. If you pay on a Friday evening, it will post on Monday. Payments made by phone also post within one business day.

Can I split my gas bill into smaller payments?

Yes, EPE offers payment plans that let you pay your bill in installments over several months. Call 1-877-339-5729 to discuss a plan based on your bill amount and situation. Budget billing is also available if you want a fixed monthly amount instead of a plan.

What is the mailing address for El Paso Electric?

The mailing address is typically El Paso Electric Company, P.O. Box 511, El Paso, TX 79960. Always check your current bill to confirm the address, as it can change. Mail payment takes 7 to 10 days to post, so do not use mail if your due date is within two weeks.