Where to pay your Pedernales Electric bill
Pedernales Electric Cooperative (PEC) offers several ways to pay your bill, and the fastest route depends on whether you want to pay right now or set up automatic payments. You can pay online through your account portal, by phone, by mail, or in person at a payment location.
The online portal at pedernalesec.com is the most direct method. Log in with your account number and password, and you can pay immediately using a bank account or debit card. If you do not have an online account yet, you can create one on the same website using your account number and service address.
By phone, call Pedernales Electric at the number on your bill. A representative can take a payment over the phone using a bank account or debit card. This route takes a few minutes and the payment posts the same day if you call before the cutoff time (usually mid-afternoon on business days).
Key Takeaways
- Pedernales Electric's online portal at pedernalesec.com lets you pay immediately and see your payment history without calling or visiting in person.
- Automatic payments through the online portal or by phone prevent missed payments and let you choose the date each month that works for your budget.
- Mailed checks should be sent to the address on your bill at least 10 days before your due date to avoid late fees.
- Payment locations in your area accept cash, check, or card; the bill lists which offices are nearest to you.
- Late fees apply if payment is not received by the due date shown on your bill, regardless of when you sent it.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date and give you control over when money leaves your account each month. Pedernales Electric lets you set this up through the online portal or by calling customer service.
Through the portal, go to your account settings and select the automatic payment option. You will choose your payment method (bank account or debit card), the amount you want to pay each month, and the date the payment should go through. The system will process the payment on that date every month until you change or cancel it.
If you call to set up automatic payments, a representative will walk you through the same choices. Either way, you can change the payment date or amount at any time, and you can cancel automatic payments without penalty.
Paying by mail or in person
If you prefer to pay by check or cash, Pedernales Electric accepts mailed payments and in-person payments at local offices. The address for mailed payments is on your bill; mail your check at least 10 days before the due date to make sure it arrives on time.
In-person payment locations vary by area. Your bill lists the offices and payment centers nearest to you, along with their hours. Most accept cash, check, or debit card. Paying in person means your payment posts immediately, so this is useful if your due date is very soon.
Whether you mail or pay in person, keep a record of your payment — a cancelled check, receipt, or photo of the transaction. If a payment does not post within the expected time, this record helps you prove you paid.
Understanding your due date and late fees
Your bill shows a specific due date, and Pedernales Electric charges a late fee if payment is not received by that date. The late fee is a percentage of your bill amount; the exact percentage is in your bill or on the website.
The due date is based on when the bill is mailed or made available online, not when you receive it. If you pay by mail, the post office delivery time means you need to send your check well before the due date — typically 10 days is safe, but during holidays or bad weather, allow more time.
If you miss a due date, contact Pedernales Electric right away. Some cooperatives offer a grace period or will work with you on a payment plan if you have a hardship, but you have to ask. The sooner you call, the more options may be available.
What to do if you cannot pay on time
If you know you cannot pay by the due date, call Pedernales Electric before the date arrives. Explain your situation and ask whether a payment plan or extension is possible. Many cooperatives have hardship programs or will defer payment for a short time if you communicate early.
Pedernales Electric may also have a budget billing option, which spreads your annual costs into equal monthly payments. This does not lower your total bill, but it makes the amount more predictable and easier to budget for. Ask whether this option is available to you.
If you are struggling with energy costs more broadly, look into the Low Income Home Energy Assistance Program (LIHEAP) or similar programs in Texas. These are separate from the utility and may help with past-due bills or current costs. Your local community action agency or 211 Texas can point you toward programs in your area.
Reading your bill to find the due date and payment address
Your Pedernales Electric bill is organized to make the key information easy to find. The due date appears near the top, usually in a box or highlighted section. The amount due is also clearly marked so you know exactly what to pay.
The mailing address for payments is printed on the bill itself or on the return envelope if one is included. Do not assume it is the same as the office address or the address on your account — use the address printed on the bill or envelope.
Your account number appears on the bill and should be included with any payment, whether by mail, phone, or online. This number tells Pedernales Electric which account the payment belongs to and prevents delays in posting.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Online payments through the Pedernales Electric portal typically post the same day if you pay before the cutoff time (usually mid-afternoon on business days). If you pay after hours or on a weekend, it may post the next business day. Check your account online to confirm the payment went through.
Can I pay my Pedernales Electric bill with a credit card?
Pedernales Electric accepts debit cards and bank account payments directly. Credit card payments are not offered through the cooperative itself, but some third-party payment processors may allow credit card payments for a fee. Check the website or call to see whether this option is available.
What happens if I pay late?
A late fee is added to your next bill if payment is not received by the due date. The fee is a percentage of your bill amount. If you are more than a certain number of days late (usually 30 to 45 days), Pedernales Electric may disconnect your service. Call immediately if you are behind to discuss options.
Can I change my automatic payment date if it does not work for my budget?
Yes. Log into your online account and change the payment date in your automatic payment settings, or call customer service to make the change. You can adjust the date or amount at any time without penalty.
Is there a fee to pay my bill online?
Pedernales Electric does not charge a fee for online payments made through the official portal. If you use a third-party payment service, that service may charge a fee — ask before you proceed.