Payment locations and methods for NBU customers

New Braunfels Utilities (NBU) offers several ways to pay your bill without going to a physical office. You can pay online through your account portal, by phone, by mail, or in person at the NBU Customer Service Center on North Union Avenue. The fastest and most convenient option for most people is online payment through the NBU website, which processes immediately and requires no trip.

If you prefer not to use a computer, you can call NBU's customer service line to pay by phone with a debit or credit card. Mail-in payments take longer — typically 7 to 10 business days to reach NBU and post to your account — so use this method only if you are paying well before your due date. In-person payments at the Customer Service Center are processed the same day you visit.

Key Takeaways

  • Online payment through the NBU website is the fastest option and available 24 hours a day, seven days a week.
  • Phone payments require your account number and a debit or credit card, and NBU's customer service team can answer questions while you pay.
  • The NBU Customer Service Center is located at 1095 North Union Avenue in New Braunfels and accepts in-person payments during business hours.
  • Mail-in payments take 7 to 10 business days to process, so send them at least two weeks before your due date to avoid a late fee.
  • Setting up automatic payments through your bank or the NBU website removes the need to remember to pay each month.

Paying online through your NBU account

The NBU website lets you create an online account where you can view your bill, see your payment history, and pay immediately. Go to the NBU website, select "Create Account" or "Sign In," and enter your account number (found on your bill). Once logged in, you can make a one-time payment or set up automatic monthly payments.

Online payments process right away, and you will receive a confirmation number immediately. This confirmation serves as your receipt, so save it or print it for your records. There is no fee for paying online through the NBU website, and you can pay from any device with internet access.

Paying by phone or automatic bank draft

To pay by phone, call NBU's customer service line and have your account number and payment method ready. A representative will take your debit or credit card information and process the payment while you are on the call. This method is useful if you have questions about your bill or need help understanding a charge.

Automatic payments through your bank account are the most hands-off option. You can set these up through the NBU website or by calling customer service. Once activated, NBU will withdraw your payment automatically on or near your due date each month. This prevents missed payments and late fees, though you should still review your bill each month to catch any errors.

Paying in person at the NBU Customer Service Center

The NBU Customer Service Center is located at 1095 North Union Avenue in New Braunfels. You can walk in during business hours and pay your bill at the counter with cash, check, or card. Payments made in person are posted to your account the same day.

If you are paying by check, write your account number on the check so NBU can match it to your account. Bring your bill or account number with you so the staff can process your payment quickly. Call ahead if you have questions about what forms of payment are accepted or if you need to discuss your account.

Mailing your payment

You can mail a check or money order to NBU, but this method is slower than other options. The mailing address is printed on your bill — typically the NBU office address. Write your account number on the check or money order so the payment reaches the right account.

Mail takes 7 to 10 business days to arrive, and NBU needs time to process it after it arrives. If your due date is fewer than 14 days away, do not use mail. Late fees apply if your payment is not received by the due date, even if you mailed it on time. Keep a copy of your check or a photo of the money order for your records.

Avoiding late fees and service interruption

Your bill shows a due date, usually 20 to 25 days after the bill is issued. If payment is not received by that date, NBU charges a late fee. If you are more than 30 days late, NBU may disconnect your service without further notice.

If you are having trouble paying your bill on time, contact NBU before your due date to discuss options. Some utilities offer payment plans or hardship programs for customers facing temporary financial difficulty. Calling ahead is always better than waiting until service is cut off.

Frequently Asked Questions

Is there a fee to pay my NBU bill online?

No. Paying through the NBU website costs nothing. Some third-party payment processors charge fees, but NBU's official website does not.

What is my account number and where do I find it?

Your account number is a unique identifier for your service address. It appears on your bill, usually near the top or in a highlighted box. You will need it to log into your online account or to pay by phone.

Can I pay my bill at a convenience store or grocery store?

NBU does not partner with third-party retailers for bill payment. You must pay through the NBU website, by phone, by mail, or in person at the Customer Service Center.

What happens if I pay after the due date?

A late fee is added to your account. If payment is not received within 30 days of the due date, NBU may disconnect your service. Contact NBU immediately if you know you will be late.

Can I set up automatic payments if I do not have a bank account?

Automatic payments require a bank account or debit card. If you do not have either, you can pay online with a credit card, by phone, by mail, or in person at the Customer Service Center.