Where to send your West Texas Gas payment
West Texas Gas Company accepts payments through three main channels: mail, phone, and online through their website. The mailing address for payments is on your bill statement — it is usually a lockbox address separate from the company's main office, so sending it to the corporate address will delay processing.
You can call West Texas Gas's customer service line to pay by phone using a debit card or bank account. The phone number appears on your bill. Online payment through their website is the fastest route if you want confirmation the same day — you can set up a one-time payment or enroll in autopay to have the amount deducted automatically each month.
If you pay by mail, allow 7 to 10 business days for the payment to reach the lockbox and post to your account. Late fees apply if payment is not received by the due date shown on your bill, even if you mailed it on time. For this reason, mailing works best if you pay at least two weeks before the due date.
Key Takeaways
- West Texas Gas processes online and phone payments the same day, while mailed payments take 7 to 10 business days to post.
- Your bill statement shows the lockbox address for mailed payments, which is different from the company's main office address.
- Late fees apply if payment does not post by the due date, regardless of when you mailed it.
- Autopay through the website removes the risk of late payment but requires you to monitor your account to catch billing errors.
- If you cannot pay the full amount by the due date, contact West Texas Gas before the deadline to discuss payment plans or hardship programs.
Setting up autopay to avoid missed payments
Autopay deducts your gas bill automatically from your bank account or card on a date you choose, usually a few days after the bill is issued. To enroll, log into your account on the West Texas Gas website or call customer service. You will need to provide your bank routing number and account number, or your card details.
Autopay works well if your bill amount stays roughly the same month to month. During winter months, when heating use spikes, your bill may be higher than expected — check your account a few days after autopay processes to make sure the amount was correct. If you spot a billing error, you can dispute it, but the payment will have already left your account.
You can pause or cancel autopay at any time through your online account or by calling customer service. If you cancel, remember to set a reminder to pay manually, since you will no longer have the automatic protection against late fees.
What to do if you cannot pay on time
Contact West Texas Gas before your payment is due if you know you cannot pay the full amount. The company offers payment arrangements that let you split the bill into smaller installments over a set period. These arrangements are not automatic — you have to request them, and the company will review your account to determine what terms they can offer.
West Texas Gas also has hardship programs for customers facing financial difficulty. These programs may include bill discounts, extended payment terms, or referrals to local assistance organizations. To learn what programs may be available in your area, ask customer service about hardship assistance when you call about a payment arrangement.
If you do not contact the company before the due date, West Texas Gas will assess a late fee and may eventually disconnect your service if the account remains unpaid. Reconnection fees apply when service is restored, so reaching out early is far cheaper than waiting.
Understanding your bill due date and grace periods
Your bill due date is printed on the front of your statement. West Texas Gas does not have a formal grace period — payment is considered late if it is not received by the due date. Some companies allow a few extra days before they assess a late fee, but West Texas Gas policy varies by location within the service area, so do not assume you have extra time.
If your due date falls on a weekend or holiday, the company typically moves the deadline to the next business day. Check your bill or call to confirm the actual due date if you are unsure. Paying on the due date itself is risky if you are mailing — the payment must arrive at the lockbox by that date, not be postmarked by that date.
Paying in person or by check
West Texas Gas does not operate walk-in payment centers. You can mail a check to the lockbox address on your bill, or pay online or by phone. Some third-party bill payment services, like Western Union or MoneyGram, may accept West Texas Gas payments for a fee — call the company to ask if they have partnerships with payment networks in your area.
If you mail a check, write your account number on the check itself so the payment is applied to the correct account. Include the payment stub from your bill if possible. Checks take the same 7 to 10 business days to clear as other mailed payments.
Disputing a charge on your West Texas Gas bill
If you believe a charge on your bill is wrong, contact West Texas Gas within 60 days of the bill date. The company will investigate the issue — this usually takes 30 to 45 days. During the investigation, you are still responsible for paying the undisputed portion of your bill on time to avoid late fees.
Keep records of your meter readings, photos of your meter, and any correspondence with the company. If you have a smart meter, you may be able to view your daily usage online, which can help you spot unusual spikes. If the company finds an error in your favor, they will credit your account; if they find no error, they will explain their findings in writing.
Frequently Asked Questions
How long does it take for an online payment to show on my account?
Online payments typically post the same day or within one business day. If you pay before 5 p.m. on a business day, it usually appears in your account by the next morning. Payments made on weekends or holidays post on the next business day.
Can I pay my West Texas Gas bill with a credit card?
West Texas Gas accepts debit cards and bank accounts for online and phone payments. Credit card acceptance varies — call customer service to ask whether they accept your specific card, as some companies charge a processing fee for credit card payments.
What happens if my payment is late?
A late fee is assessed if payment is not received by the due date. If your account remains unpaid for 30 to 45 days, West Texas Gas may disconnect your service. Reconnection requires payment of the full balance plus a reconnection fee, which can be substantial.
Can I change my due date?
Many utility companies allow you to request a different due date to match your pay schedule. Call West Texas Gas customer service to ask if they offer this option and what dates are available in your area.
Is there a penalty for paying early?
No. Paying early never results in a fee or penalty. Early payment can actually help you avoid late fees if you are unsure about mail delivery timing.