The fastest way to pay TEP is online through your account portal or by phone
Tucson Electric Power (TEP) gives you several ways to pay your bill, and the method you choose affects how quickly the payment posts and whether you pay a fee. Online payment through your TEP account is free and usually the fastest — your payment can post within one business day. Phone payment is also free but requires you to speak with a representative. Mail and in-person payment are slower and may take up to two weeks to show on your account.
Before you pay, have your bill in front of you. You will need your account number, which appears in the top right corner of your bill statement. If you are paying by phone or in person, you may also need your service address to confirm your identity.
Key Takeaways
- Online payment through your TEP account portal is free and posts within one business day, making it the fastest option.
- Phone payment at 1-877-832-8830 is free but requires speaking with a representative during business hours.
- Mail and in-person payments take longer to post and should only be used if you cannot pay online or by phone.
- TEP does not charge a fee for any standard payment method, but third-party payment services may charge their own fees.
- Setting up automatic payments removes the need to remember due dates and ensures your bill is paid on time every month.
Paying online through your TEP account
Log in to your TEP account at aps.com/tep using your username and password. If you do not have an online account yet, you can create one by clicking "Register" on the login page. You will need your account number and service address to set up an account for the first time.
Once you are logged in, select "Pay My Bill" or "Make a Payment" from the menu. Enter the amount you want to pay — you can pay the full balance, a partial amount, or set up a recurring payment. Choose your payment date (same day or a future date), then review the details and confirm. TEP will send you a confirmation email with your payment reference number.
Online payments are free and typically post within one business day. If you pay before 5 p.m. Arizona time on a business day, the payment usually posts the next business day. Payments made after 5 p.m. or on weekends post on the next business day.
Paying by phone
Call TEP customer service at 1-877-832-8830. Have your account number and the amount you want to pay ready. A representative will walk you through the payment process and confirm your payment details before processing.
Phone payments are free and available Monday through Friday, 7 a.m. to 6 p.m. Arizona time, and Saturday 8 a.m. to 5 p.m. Arizona time. If you call outside these hours, you can leave a message or use the automated system to pay if available. Phone payments typically post within one to two business days.
Paying by mail
Write a check or money order payable to Tucson Electric Power. Include your account number on the check. Mail your payment to the address shown on your bill statement — this address changes depending on which payment processing center handles your account, so always use the address printed on your current bill.
Mail payments take seven to fourteen days to arrive and process. To avoid a late payment, mail your check at least two weeks before your due date. If you are close to your due date, use online or phone payment instead.
Paying in person
You can pay at a TEP payment location or authorized payment center. TEP's main office is located in Tucson, but the company also works with third-party payment centers throughout the service area. Check the TEP website for the nearest location and current hours before you go.
In-person payments are free and post within one to two business days. Bring your bill or account number and the payment amount in cash, check, or debit card. Some payment centers may charge a fee for credit card payments, so ask before you pay.
Setting up automatic payments
Automatic payment removes the need to remember your due date each month. Log in to your TEP account online, go to "Billing & Payments," and select "Autopay" or "Automatic Payment." Choose the amount (full balance or a set amount), the payment date each month, and your payment method (bank account or debit card).
You can change or cancel automatic payments anytime through your online account. If you cancel, you will need to pay manually going forward. Automatic payments are free and post on your chosen date each month.
What to do if your payment does not post
If you paid online or by phone and your payment has not posted within two business days, log in to your account and check the payment status. Your confirmation email will have a reference number you can use to track the payment.
If the payment still has not posted after two business days, call TEP customer service at 1-877-832-8830. Have your confirmation number ready. The representative can look up your payment and tell you whether it is still processing or if there was an issue.
If you paid by mail or in person and your payment has not posted after two weeks, contact TEP with your payment details. Keep your receipt or cancelled check as proof of payment.
Frequently Asked Questions
Does TEP charge a fee to pay my bill?
No. TEP does not charge a fee for online, phone, mail, or in-person payments. However, if you use a third-party payment service or pay by credit card at a payment center, that service may charge its own fee. Always ask before you pay if you are unsure.
Can I pay someone else's TEP bill?
Yes, but you will need their account number and service address. You can pay online through your own account by entering their account number, or you can call and ask a representative to process the payment. The bill will post to their account, not yours.
What happens if I pay after my due date?
TEP may charge a late fee if your payment arrives after the due date shown on your bill. If you are going to be late, call customer service to see if they can waive the fee or set up a payment plan. Paying online or by phone is faster than mail if you are close to the deadline.
Can I set up automatic payments for a partial amount?
Yes. When you set up autopay, you can choose to pay the full balance each month or a set dollar amount. If you choose a set amount, you will still owe the difference and should pay it manually or adjust your autopay amount.
What payment methods does TEP accept?
TEP accepts bank account transfers (online and phone), debit cards (online, phone, and in person), checks (mail and in person), and money orders (mail and in person). Credit card payments may be available at some payment centers but may include a fee.