RiverLink is the toll collection system for Florida's bridges and expressways

RiverLink.com is where you pay tolls for roads in the Jacksonville area, including the Dames Point Bridge, Shands Bridge, and several expressways. You can pay a bill you already received, set up an account to prepay tolls, or dispute a charge. The site handles both one-time payments and ongoing account management.

Most drivers who use these roads regularly set up a RiverLink account so tolls are deducted automatically. If you don't have an account and received a bill in the mail, you can pay that single bill without creating one. Either way, you'll need to go to riverlink.com and find the payment section.

Key Takeaways

  • You can pay a single toll bill at riverlink.com without setting up an account, but you'll need the bill number or invoice number from your mailed notice.
  • Setting up a RiverLink account lets you prepay tolls and see your transaction history, and you can link a credit card, debit card, or bank account.
  • If you don't pay a toll bill within the time shown on your notice, the toll authority can send the debt to a collection agency and report it to credit bureaus.
  • Disputed charges can be contested through the RiverLink website, but you should do this before the due date to avoid late fees.
  • RiverLink accepts Visa, Mastercard, American Express, and Discover, as well as electronic bank transfers.

How to pay a single bill without an account

If you received a bill in the mail and want to pay it once, go to riverlink.com and look for "Pay a Bill" or "Make a Payment" on the homepage. You'll be asked for the bill number (also called an invoice number), which appears on your mailed notice. Enter that number and the amount due, then select your payment method.

The site will ask for your name, address, and the last four digits of your driver's license or ID number to verify your identity. This is a security step to make sure the payment goes to the right account. After you submit the payment, you should receive a confirmation number on screen and by email.

Payment processing usually takes one to two business days. If you're paying close to the due date, check your notice for the exact deadline — some toll authorities have different cutoff times on the final day.

Setting up a RiverLink account for ongoing tolls

If you use these roads regularly, creating an account at riverlink.com means you can prepay tolls and avoid receiving bills in the mail. Go to the homepage and select "Create Account" or "Sign Up." You'll need your email address, a password, and a valid payment method (credit card, debit card, or bank account).

During setup, you'll enter your vehicle information — license plate number and vehicle type. RiverLink uses this to match tolls to your account automatically. If you have multiple vehicles, you can add them all to one account and manage them together.

Once your account is active, you can add money to a prepaid balance, set up automatic payments, or choose to be billed monthly. Many drivers prefer automatic payments because the account never runs empty and you don't have to remember to pay.

What payment methods RiverLink accepts

RiverLink takes Visa, Mastercard, American Express, and Discover credit and debit cards. You can also pay by electronic bank transfer (ACH) if you link your checking or savings account. The site does not accept PayPal, digital wallets like Apple Pay, or cash.

If you're paying by bank transfer, the money usually moves within one to two business days. Credit and debit card payments process immediately, though it may take a day for the charge to show on your statement.

There are no convenience fees for paying online at riverlink.com. If you pay by phone or mail, some toll authorities charge a small fee, so the website is usually the cheapest option.

What happens if you miss a RiverLink payment deadline

If your bill is not paid by the due date shown on your notice, the toll authority will typically send you a second notice with a higher amount — usually the original toll plus a late fee. The late fee varies but is often $25 to $50 per unpaid toll.

If you don't pay after the second notice, the debt can be sent to a collection agency. This means a third party will contact you to collect the money, and the unpaid toll will be reported to credit bureaus. This can lower your credit score and make it harder to get loans, credit cards, or even rent an apartment.

Some toll authorities also suspend vehicle registration or prevent you from renewing your driver's license if tolls go unpaid for a long time. The exact rules depend on which Florida toll road you used, so check your notice for the specific consequences.

Disputing a charge on your RiverLink account

If you believe you were charged for a toll you didn't use, or if you were charged twice for the same crossing, you can dispute it through riverlink.com. Log into your account, find the transaction in your history, and select "Dispute" or "Challenge." You'll be asked to explain why you think the charge is wrong.

RiverLink will review your dispute and may ask for additional information, such as proof that you weren't in the area at the time of the toll. The review process usually takes 30 to 60 days. If your dispute is upheld, the charge will be removed and any overpayment will be refunded to your original payment method.

It's important to dispute a charge before the payment due date if possible. If you wait until after the deadline, you may still owe the late fee even if the original charge is later found to be wrong.

Accessing your RiverLink account online

Once you've created an account, you can log in to riverlink.com anytime to check your balance, view your transaction history, and update your payment method. The site shows each toll you've been charged, the date and time, and the location of the toll plaza.

You can also set up email or text alerts so you're notified when your prepaid balance gets low. This helps you avoid running out of money and being sent a bill. Most accounts let you set the alert threshold — for example, you might want a reminder when your balance drops below $10.

If you forget your password, use the "Forgot Password" link on the login page. RiverLink will send you a reset link to your email address. If you no longer have access to the email you used to create the account, you may need to call RiverLink customer service to regain access.

Frequently Asked Questions

Can I pay my RiverLink bill by mail or phone?

Yes. You can mail a check to the address on your bill, or call the RiverLink customer service number (listed on your notice) to pay by phone with a credit card or bank account. Phone payments may include a small convenience fee, and mail payments take longer to process, so online payment at riverlink.com is usually faster and cheaper.

What if I don't have a RiverLink account and never received a bill?

If you used a toll road but haven't received a bill, your license plate may not have been read clearly, or the toll authority may still be processing the transaction. Wait a few weeks — bills are usually sent 30 to 60 days after the toll is used. If you still don't receive one and you know you used the road, contact RiverLink customer service with your license plate number.

Can I get a refund if I overpay my RiverLink account?

Yes. If your prepaid balance is higher than the tolls you use, you can request a refund through your account or by calling customer service. Refunds are usually sent to your original payment method within 7 to 10 business days. Some accounts allow you to donate unused balance to a charitable program instead.

Does RiverLink report unpaid tolls to credit bureaus?

If your toll bill goes unpaid and is sent to a collection agency, yes — it will be reported to credit bureaus and can appear on your credit report. This can lower your credit score. Paying the bill before it reaches collections status will prevent this from happening.

What should I do if my vehicle information is wrong in my RiverLink account?

Log into your account and update your vehicle information under "Account Settings" or "Vehicles." If you've sold the vehicle or it's no longer registered to you, remove it from the account so future tolls aren't charged to you. If you need help making these changes, RiverLink customer service can assist you.