Where to pay your TruGreen bill
TruGreen accepts payments through their online customer portal, by phone, by mail, and through automatic bank transfers. The fastest way is online at the TruGreen website — you can log into your account, view your balance, and submit a payment in minutes. If you prefer not to use the website, you can call their customer service line to pay by phone with a debit or credit card.
For mail payments, send a check or money order to the address printed on your bill. Include your account number on the check so the payment reaches the right account. Mail typically takes 7 to 10 business days to arrive, so plan ahead if your due date is soon.
You can also set up automatic payments from your bank account through the TruGreen portal. This removes the need to remember due dates and ensures your bill is paid on time each month.
Key Takeaways
- Pay online through your TruGreen account at their website, or call customer service to pay by phone with a card.
- Mail payments should include your account number and take 7 to 10 business days to process, so send them early if your due date is near.
- Set up automatic payments from your bank account to avoid late fees and missed payments.
- Your bill shows the due date, the amount owed, and the services you are being charged for — review it before paying to catch any errors.
- Late payments may result in service suspension or additional fees, so prioritize paying by the due date listed on your bill.
Logging into your TruGreen account online
Go to the TruGreen website and select "Sign In" or "My Account" at the top of the page. Enter your email address and password. If you do not have an account yet, you can create one by selecting "Register" and entering your account number (found on your bill) along with your zip code and email.
Once you are logged in, your account dashboard will show your current balance, due date, and payment history. You can view past bills, update your contact information, and schedule or make a one-time payment from this page.
If you forget your password, use the "Forgot Password" link on the sign-in page. TruGreen will send a reset link to the email address on file. Check your spam folder if you do not see the email within a few minutes.
Making a one-time payment online
After logging in, look for a "Make a Payment" or "Pay Now" button on your account dashboard. Select it and enter the amount you want to pay. You can pay the full balance or a partial amount.
Choose your payment method: debit card, credit card, or bank account. If you use a bank account, have your routing number and account number ready. Enter the payment details and review the information before confirming. TruGreen will show you a confirmation number — save or print this for your records.
Online payments typically process within one business day. If you pay before 5 p.m. Eastern Time on a business day, the payment may post the same day. Payments made on weekends or holidays will process the next business day.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date. In your TruGreen account, find the "Autopay" or "Automatic Payments" section. Select the option to enroll and choose whether you want to pay the full bill each month or a set amount.
Provide your bank account information (routing number and account number) or card details. Choose the date each month when you want the payment to come out — many customers pick a date shortly after they receive their bill or shortly before the due date.
You can change or cancel automatic payments at any time through your account. If you need to stop a payment before it processes, log in and turn off autopay at least two business days before the scheduled payment date.
Paying by phone or mail
To pay by phone, call TruGreen's customer service number listed on your bill. Have your account number and payment method ready. A representative will process your payment over the phone. Phone payments also typically post within one business day.
For mail payments, write a check or money order for the amount due. Write your account number on the check in the memo line. Address the envelope to the payment address shown on your bill — this is usually different from the service address. Mail payments take 7 to 10 business days to arrive and process, so send them at least two weeks before your due date to avoid a late payment.
Keep a copy of your check or a photo of the front and back for your records. If you are concerned a payment did not arrive, wait 10 business days after mailing, then log into your account or call to confirm it posted.
Understanding your bill and due date
Your TruGreen bill shows the services you received, the amount charged for each service, any taxes or fees, and the total due. The due date is printed near the top or bottom of the bill. Payments received after this date may be considered late and could result in a late fee or service suspension.
Review your bill each month to make sure the services listed match what you contracted for. If you see a charge you do not recognize or a service you did not request, contact TruGreen before paying to ask about it. Errors can sometimes be corrected, but it is easier to address them before you pay.
If your bill amount seems unusually high or low, check whether your service plan changed, whether seasonal services were added, or whether you were charged for an additional visit. TruGreen's customer service can explain any line item on your bill.
What to do if you cannot pay on time
If you know you cannot pay by the due date, contact TruGreen as soon as possible. Some customers are able to arrange a payment plan or a brief extension, though this depends on your account history and the reason for the delay. Calling before the due date is much better than waiting until after — it shows good faith and gives TruGreen time to work with you.
Late payments can result in a late fee added to your next bill and may lead to service suspension. If your service is suspended, you will need to pay the full amount owed plus any late fees to have it restored. Paying on time avoids these extra costs.
If you are experiencing financial hardship, explain your situation when you call. TruGreen may be willing to work out a temporary arrangement rather than suspend service immediately.
Frequently Asked Questions
Can I pay my TruGreen bill with a credit card online?
Yes, TruGreen accepts major credit cards (Visa, Mastercard, American Express, Discover) for online payments through their website. You can also pay by credit card over the phone. Note that some credit card companies may charge a cash advance fee for bill payments, so check with your card issuer first.
How long does it take for an online payment to show up in my account?
Online payments typically post within one business day. If you pay before 5 p.m. Eastern Time on a weekday, it may post the same day. Payments made on weekends or holidays will process the next business day. Check your account a day after paying to confirm it went through.
What is the mailing address for TruGreen bill payments?
The mailing address for payments is printed on your bill — it is usually different from your service address. Always use the address shown on your bill to ensure your payment reaches the right location. If you cannot find it, log into your account or call customer service for the correct address.
Can I set up automatic payments from a credit card instead of a bank account?
TruGreen typically allows automatic payments from a bank account or debit card, but policies vary. Check the autopay section of your account or call customer service to see what payment methods are available for automatic enrollment at your location.
What happens if I pay late?
Late payments may result in a late fee added to your next bill and could lead to service suspension. If your service is suspended, you will need to pay the full balance owed plus any late fees to restore it. Paying by the due date avoids these extra charges.