CU Medicine's bill payment system works through their patient portal or by mailing a check

CU Medicine patients can pay bills in three main ways: through the online patient portal, by phone, or by mailing a check to the billing address shown on your statement. The online portal is the fastest route — you can set up a one-time payment or recurring payments without waiting for mail delivery. Phone payments go through a billing representative who can also answer questions about your charges in real time.

Your bill will show a patient account number at the top. Keep this number handy when you call or pay online, as it speeds up the process. If you are a CU student, your student ID may also work as a reference number depending on which CU Medicine location you visited.

Key Takeaways

  • The CU Medicine patient portal lets you pay online 24/7 without calling or mailing anything.
  • Phone payments require your patient account number and take about 10 minutes with a billing representative.
  • Mailed checks should include your patient account number and go to the address printed on your bill statement.
  • Payment plans are available if you cannot pay the full balance at once — ask the billing department about monthly installment options.
  • Your bill shows what insurance paid, what you owe, and the due date; read the back of the statement for payment instructions specific to your location.

Paying through the CU Medicine patient portal

The patient portal is the easiest method if you have already created an account. Log in with your CU credentials or the email address you used when registering at CU Medicine. Once logged in, look for a "Billing" or "Payments" section — the exact label varies by which CU Medicine location you use, but it is always in the main menu.

Select the bill you want to pay and choose your payment method: debit card, credit card, or bank account transfer. Bank account transfers usually have no fee, while credit and debit cards may carry a processing fee of 2 to 3 percent depending on the card type. The portal will show you the fee before you confirm, so you can decide whether to use a different payment method.

After you submit payment, you will see a confirmation number on screen. Take a screenshot or write down this number — it is your proof of payment. The money typically reaches CU Medicine within one to two business days for bank transfers and the same day for card payments.

Paying by phone with a billing representative

Call the billing department number on your bill statement. Have your patient account number and your payment method (debit card, credit card, or bank account information) ready. The representative will pull up your account, confirm the balance, and walk you through the payment step by step.

Phone payments are useful if you have questions about specific charges on your bill or if you want to set up a payment plan before paying. Representatives can often explain why a charge appears, whether insurance should have covered it, and what your next steps are if you think something is wrong. Ask for a confirmation number at the end of the call.

Mailing a check or money order

Write your patient account number on the check or money order. Include a copy of your bill statement or write your account number on a separate piece of paper if you are sending just the check. Mail everything to the address shown on the back of your bill statement — do not guess at an address, as different CU Medicine locations have different billing departments.

Mailed payments take 7 to 10 business days to reach the billing office and another few days to post to your account. If your due date is soon, mailing is the slowest option. For urgent payments, use the portal or phone instead.

Setting up a payment plan if you cannot pay in full

If your bill is large and you need time to pay, call the billing department and ask about a payment plan or installment agreement. CU Medicine offers plans that let you split the balance into monthly payments, usually without interest if you stay on schedule. The department will discuss how many months you need and confirm the monthly amount before you commit.

Payment plans are often easier to arrange by phone than online, because a representative can discuss your situation and find a schedule that works for your budget. Once you agree to a plan, you will receive a letter confirming the monthly payment amount and due date. You can then pay each month through the portal, by phone, or by mail using the same methods described above.

What to do if your payment does not show up

If you paid online or by phone and your account still shows a balance after 3 business days, log back into the portal and look for your payment in the transaction history. The history will show the date you paid, the amount, and the confirmation number. Take a screenshot.

Call the billing department with your confirmation number and ask them to trace the payment. They can see on their end whether the money arrived and why it has not posted yet. Processing delays are rare but do happen, especially around weekends or holidays. The department can usually resolve the issue in one call or escalate it to their accounting team if needed.

Understanding your bill statement

Your bill shows the date of service, the provider who treated you, the charges for each service, what your insurance paid, and what you owe. The back of the statement lists payment methods and the billing office address. Some statements also show an itemized breakdown of charges — if yours does not and you want details, call the billing department and ask for an itemized bill.

The due date is usually 30 days from the statement date. If you pay after the due date, you may see a late notice, but CU Medicine does not typically charge late fees. Still, paying on time keeps your account in good standing and avoids collection calls. If you are disputing a charge, contact the billing department before the due date to explain the issue — they can often put your account on hold while they investigate.

Frequently Asked Questions

Can I pay my CU Medicine bill with a student loan or financial aid?

No, student loans and financial aid go to tuition and fees through the university, not to medical bills. Medical bills are separate from your student account. You must pay them through CU Medicine's billing system using your own funds, insurance, or a payment plan.

What if I have insurance but CU Medicine says I still owe money?

Insurance usually covers part of the bill, and you are responsible for the rest — your copay, coinsurance, or deductible. Your bill statement shows what insurance paid and what you owe. If you think insurance should have paid more, call your insurance company first, then call CU Medicine billing if the issue is not resolved.

Do I have to create a patient portal account to pay my bill?

No. You can pay by phone or mail without an account. The portal is optional and just makes it faster if you prefer to pay online. You can also call the billing number on your statement and pay over the phone without logging in anywhere.

What happens if I do not pay my CU Medicine bill?

CU Medicine will send reminder notices and may eventually refer the debt to a collection agency if it goes unpaid for several months. This can affect your credit score. If you cannot pay, contact the billing department about a payment plan or financial hardship options before the account goes to collections.

Can I pay someone else's CU Medicine bill?

Yes, but you will need their patient account number and the billing address. If you are paying online, you may need their portal login or permission to access their account. Call the billing department if you are unsure — they can tell you what information you need to pay on behalf of someone else.