Where to pay your U-verse bill
You can pay your U-verse bill through AT&T's website, by phone, through the AT&T mobile app, by mail, or in person at an AT&T store. The fastest route is the AT&T website or app — both let you pay immediately without waiting for a representative. If you prefer to speak with someone, calling AT&T's billing line works the same day.
Each method takes a different amount of time and requires different information. Knowing which one fits your situation means you can avoid late fees and keep your service running without interruption.
Key Takeaways
- You can pay online at att.com, through the AT&T app, by phone at 611 from your U-verse phone or 1-800-331-0500 from any phone, or by mailing a check to the address on your bill.
- Online and app payments usually post the same day if you pay before 8 p.m. ET; phone payments post the same day if you call before 7 p.m. ET.
- You need your account number and the amount due, both printed on your bill, to pay by any method.
- Setting up automatic payments through AT&T's website prevents missed payments and removes the need to pay manually each month.
- If your payment fails or you miss a due date, AT&T may charge a late fee and eventually suspend your service.
Paying online through AT&T's website
Go to att.com and sign in with your AT&T account username and password. If you do not have an online account yet, you can create one using your account number and phone number. Once logged in, look for "Pay Bill" or "Billing" in the menu — the exact wording changes, but it is always in the account section.
Enter the amount you want to pay. You can pay the full amount due, the minimum payment, or any amount in between. Choose your payment method: debit card, credit card, or bank account. If you use a bank account, have your routing number and account number ready. Payments made before 8 p.m. ET usually post the same day.
Keep your confirmation number. AT&T sends a receipt to your email, but the confirmation number on screen is proof the payment went through if you need to reference it later.
Paying through the AT&T mobile app
Download the AT&T mobile app from your phone's app store and sign in with your AT&T username and password. Tap "Billing" or "Pay Bill" — the location varies slightly by app version. The process is identical to the website: enter the amount, choose your payment method, and confirm.
The app is fastest if you are away from a computer or want to pay on your phone. Payments post the same day if submitted before 8 p.m. ET. You can also set up automatic payments directly in the app, which removes the need to remember your due date each month.
Paying by phone
Call 611 from your U-verse phone line, or call 1-800-331-0500 from any phone. A representative will ask for your account number and the amount you want to pay. Have your debit card, credit card, or bank account information ready.
Phone payments post the same day if you call before 7 p.m. ET. After 7 p.m., the payment may post the next business day. This method takes longer than online or app payment because you have to wait for a representative, but it is useful if you have questions about your bill or account at the same time.
Paying by mail or in person
To pay by mail, write a check or money order payable to AT&T and include your account number on the check. Mail it to the address printed on your bill — this address is specific to your billing location and ensures the payment reaches the right office. Mail payments typically take 7 to 10 business days to post, so send it well before your due date to avoid late fees.
You can also pay in person at an AT&T retail store. Bring your bill or account number and your payment method. In-person payments usually post the same day. Store hours vary by location, so check the AT&T website for the nearest store and its hours before you go.
Setting up automatic payments
Automatic payments remove the need to pay manually each month. On the AT&T website, go to your account settings and look for "Autopay" or "Automatic Payments." Choose the amount — you can set it to pay your full bill, a fixed amount, or the minimum due. Select your payment method and the day of the month you want the payment to come out.
AT&T will charge your account on that day every month. If your bill amount changes, the payment adjusts automatically when you choose "full bill." You can turn off autopay or change the amount at any time through your account settings. Automatic payments are the safest way to avoid late fees because the payment goes through even if you forget.
What happens if your payment fails or is late
If a payment fails — for example, because your card is declined or your bank account has insufficient funds — AT&T will send you a notice. You can try paying again immediately through the website, app, or phone. A failed payment does not count as a late payment as long as you pay before your due date.
If you miss your due date, AT&T charges a late fee. The amount varies but is typically $5 to $10. If you remain unpaid for 30 days past the due date, AT&T may suspend your service. You can restore service by paying the full amount due plus any late fees. If you are having trouble paying, contact AT&T's billing department to discuss payment plans or hardship programs that may be available in your area.
Frequently Asked Questions
How do I find my account number?
Your account number is printed on your U-verse bill, usually near the top or in the "Account Information" section. It is also displayed when you log into your AT&T account online or in the app. You need this number to pay by phone or mail.
Can I pay someone else's U-verse bill?
Yes, you can pay another person's bill if you have their account number. Online and through the app, you can enter any account number to pay. By phone, tell the representative the account number you want to pay. By mail, include the account number on your check. AT&T does not require you to be the account holder to make a payment.
What if my payment posts but my service is still disconnected?
Service restoration can take a few hours after payment posts. If your service is still off after 24 hours, call 611 from another phone or 1-800-331-0500 to confirm the payment posted and request manual restoration. Have your confirmation number ready.
Is there a fee to pay my bill online or by app?
No. AT&T does not charge a fee for paying online, through the app, or by phone. Paying by mail or in person is also free. Some third-party payment services may charge a fee, but AT&T's official channels do not.
Can I schedule a payment for a future date?
Yes, through the AT&T website and app you can schedule a one-time payment for a specific future date. This is different from automatic payments — it is a single payment you set up in advance. Choose the date, amount, and payment method, then confirm. The payment will process on that date.